We’ve been closely monitoring the WordPress 3.8 release and how sites have been handling the update. We’re happy to report that at this time we’re going to begin rolling out this new update to all sites.
You can read more about the WordPress 3.8 release on WordPress.org and on The Pressable Blog.
If you have any questions about the update, please feel free to contact the support team through https://my.pressable.com.
We’re currently investigating an issue that’s impacting the availability of the SFTP service. This issue appears to be caused by a higher than normal number of connections to the system. We’re working to restore services as quickly as possible.
We’ll provide an update to this post when more information becomes available.
UPDATE 9:45am CST: At this time SFTP services have been restored. We’ve isolated the issue with connections to the system and put in new measures to monitor these and prevent further issue. If you’re still experiencing issues, or if you have any questions, please let us know.
On December 30th, 2013 there was a system wide email outage that impacted delivery of email from all of our systems. This includes customer WordPress sites, notification emails from My Pressable, support requests submitted through My Pressable, and email inquiries through our own website.
What Happened: On December 27th we were notified through some older (zippykid.com) channels of an issue with our account at our provider. On December 30th there was a miscommunication with a configuration change and our account was temporarily suspended. This suspension resulted in the immediate halting of all email sent from our systems.
We were able to identify and correlate the issue through several customer issues. Once we determined the issue was with the changes at our provider we worked with them to restore services. At approximately 5:00pm CST our account was restored, and messages began to queue for delivery. However, complete services were not restored until 9:00pm CST.
What We’re Doing: We’ve made some adjustments to the account control for this service provider so that more people are aware of changes made. We’ve also evaluated fallback options should we need to implement a new solution in the future.
While this was a unique issue, we do apologize for the scope and time of the outage. We’re continuing to see what else we may be able to do to improve the reliability of this in the future as well as prevent any further issues.
Please also keep in mind, that if a request for support was submitted through the My Pressable control panel during this time, we would NOT have received that request. We apologize for that, but please re-submit your issue if you still require assistance.
If you have any questions, please feel free to contact our support team.
Wow… 2013 sure has flown by! It’s been a busy year for all of us at Pressable and it’s time to wind down, celebrate with friends and family, and come back in 2014 with new and exciting things.
During the holiday season, we’ll have reduced support beginning on Tuesday, December 24 through December 27. We’ll also have minimal support Tuesday, December 31 through Wednesday, January 1.
What this means for you:
For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.
Emergency Support means that we’ll only be available for system wide outages/issues impacting the customer base at large.
Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.
We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@pressable.com.
On Sunday, December 15th at 11:00pm CST we’ll be performing maintenance on our database servers that will cause sites to be unavailable for a period of time. During the maintenance sites will show the following message:
“Error establishing a database connection”
This maintenance is expected to last no more than 30 minutes, but we’re hopeful things will be completed much quicker. Please also note, this maintenance will only impact customers in our “ibm.dal” datacenter. Customers can quickly identify if they’re in this datacenter by looking at their sftp hostname, or checking to see if their site uses a CNAME containing soyuz, sputnik or pagespeed-beta.
We will also be notifying impacted customers via email. If you have any questions, please don’t hesitate to contact us through the http://my.pressable.com control panel.
UPDATE 11:45PM CST: At this time we’re still working to complete the maintenance. Things should be wrapped up shortly as things are still progressing as planned.
UPDATE 12:00AM CST: The maintenance has been completed as planned and sites should be functioning normally. We appreciate your patience during this, and if you’re experiencing any questions, please don’t hesitate to contact us.
We need to perform an emergency maintenance on our database systems to correct an issue with replication. This will bring the database servers offline briefly, but they should return to normal status shortly after that.
We’ll update this post when the maintenance is completed.
UPDATE 12:05PM CST: At this time the issue with the primary database server should be resolved. A small number of customers using HyperDB may still be seeing issues. We’re working to resolve those and will provide an update as soon as things are resolved.
Thanksgiving is the time of year when everyone gets together with friends and family to give thanks for all that’s happened in the past year. The team at ZippyKid Pressable has a lot to be thankful for this year. We’ve been working hard on our rebranding, released some fun and exciting customer service tools and even welcomed some new little ones to the family.
With all of that to be thankful for, we’ll be eating copious amounts of turkey and enjoying what hopes to be one of the best weeks for college rivalry football. This means we’ll have reduced support beginning on Thursday, November 28 through the weekend.
What this means for you:
This means that on November 28th and 29th we won’t be available to respond to non-emergency requests. Generally speaking that means we’ll only be available for system wide outages/issues impacting the customer base.
For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.
We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@pressable.com.
Update November 14th 0950 CST – One more hour, we found a show stopping bug during testing.
Updated November 14th 0852 CST
We’re almost done, just have some minor hiccups that we’re ironing out. We estimate everything to be functional by 1000 CST on November 14th.
Original
On Thursday November 14th 0100 CST, the ZippyKid Control Panel (My ZippyKid) will become unavailable for approximately 8 hours, or 0900 CST.
This maintenance window does not affect your websites, just the control panel. This means you will not be able to do the following:
We’re sorry about the short notice, we have some big news to share with you tomorrow, we wanted to do it seamlessly, but this won’t be possible.
I promise, the news will be worth it.
There was an emergency with the file system that required a brief maintenance to repair an issue. This maintenance has been completed and customers who were impacted by this issue should be seeing their sites return to normal.
If you’re still having issues, please contact the help desk through https://my.zippykid.com.
We’ve been closely monitoring the WordPress 3.7 release and the subsequent 3.7.1 release over the past couple of weeks. We’re happy to report that at this time we’re going to begin rolling out this new update to all sites.
You can read more about the WordPress 3.7.1 release here:
If you have any questions about the update, please feel free to contact the support team through http://my.zippykid.com.
Pressable Status 