Author Archives: Jeff

4th of July Help Desk Schedule

Our Help Desk will have reduced staffing for Independence Day (United States). Please note our holiday support hours and consider addressing any potential issues in advance:

  • Tuesday, July 4, 2017: Reduced staffing, expect longer response times

Our Help Desk will return to its regular schedule on Wednesday, July 5, 2017. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you.

Fixed: Email Delivery Issue

An email-delivery issue with our help desk portal recently caused some emails to go undelivered. This issue affected a small number of customers who communicated via email. No issues are present at this time, and full functionality has been restored.

New Year’s Day Help Desk Schedule

Our Help Desk will have reduced staffing for New Year’s Day. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Sunday, January 1, 2017: Emergency support only

Our Help Desk will return to its regular schedule on Monday, January 2, 2017. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy New Year to you and yours!

Help Desk Holiday Schedule

Our Help Desk will have reduced staffing for the holidays. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Saturday, December 24, 2016: Emergency support only
  • Sunday, December 25, 2016: Emergency support only

Our Help Desk will return to its regular schedule on Monday, December 26, 2016. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy holidays to you and yours!

Help Desk Schedule for Thanksgiving

Our Help Desk will have reduced staffing for the Thanksgiving holiday. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Thursday, November 24, 2016: Emergency support only
  • Friday, November 25, 2016: Emergency support only

Our Help Desk will return to its regular schedule on Saturday, November 26, 2016. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy Thanksgiving to you and yours!

Slow Load Times on Some Sites

RESOLVED @ 1:25PM CDT:  All sites are now loading as expected.

We are actively investigating an issue that is causing slow load times on some customers’ sites. We will update this post with more information as soon as it becomes available.

Scheduled Maintenance: July 17-18

Peer 1 will be performing maintenance on Pressable’s backbone infrastructure on Sunday, July 17th from 12:00am to 6:00am CT and again on Monday, July 18th from 12:00am to 6:00am CT. During each 6-hour maintenance window, we expect a brief interruption of service to our customers’ sites.

We will update our status blog once the maintenance has been completed. If you have any questions or concerns, please contact our help desk.

Rackspace Scheduled Maintenance for ORD Data Center: June 2

Rackspace will be performing maintenance on the network that connects the cloud infrastructure at its ORD data center on Thursday, June 2nd, 2016 from 2:00am to 3:00am CDT. During this 1-hour window, we expect a brief interruption of service to sites which are hosted at Rackspace’s ORD data center.

We will update our status blog once the maintenance has been completed. If you have any questions or concerns, please contact our help desk.