Issues on a Limited Number of Sites

We are currently investigating an issue related to sites running an out of date version of the MailChimp for WooCommerce plugin.

We are in the processes of batch updating this plugin across our network and will update this post as soon as more information is available.

UPDATE 5:05 PM Central: All affected sites have been updated to the latest version of the plugin. We are going to investigate this issue and will provide more details as necessary.

If you have specific questions or concerns, please submit a ticket from your https://my.pressable.com panel or email us at help@pressable.com

Partial Outage 2/6/18

11:41AM CST: We are investigating a network outage with our upstream provider which is impacting sites on our platform when visited from certain regions.

12:09PM CST: This outage is resolved at this time. Please contact our helpdesk at help@pressable.com if you have any outstanding issues.

Issues with Pressable Support Live Chat

3:20PM CST: We are currently experiencing issues with delayed messages in our support Live Chat. Until this is resolved, you can please report all support-related questions or concerns to our helpdesk at help@pressable.com

4:28PM CST: Issues with support Live Chat have been resolved, and live chat has re-opened.

5:25PM CST: It seems that our upstream chat provider is still experiencing some intermittent problems with delayed / lost chats. We will continue to monitor the situation, and reopen chat tomorrow morning.

01/30/18 09:58AM CST: All systems are operational and we have resumed live chat with all customers.

Holiday Season Support Hours (Partial Repost)

It’s been a very busy year at Pressable and the holiday season is a great time to say thanks to everyone who has supported us and worked alongside us this year. All of the support, encouragement, and belief in what we do is wonderful and we can’t thank everyone enough!

With that in mind, our help desk will have reduced staffing/support on a few set days so that our employees can celebrate the holidays and the year’s accomplishments with their family and friends. Please note these reduced staff days and consider addressing any potential issues in advance. Thank you!

  • Monday, December 25 – Emergency Support Only
  • Monday, January 1 – Emergency Support Only

Our help desk will be working regular hours over the season outside of these days.

Thanks again for your continued support! Happy Holidays!

12/4 Partial Outage – DDOS

UTC 23:11: The attack has been mitigated on our end.

UTC 20:19: We have discovered that the network activity was due to a DDOS attack. We have isolated the attack and stability is beginning to return to the affected sites. We will update again if and when there is more information.

UTC 19:25:  We are currently investigating issues related to strange network activity. This is causing a limited number of sites to load very slowly.  We will update when we have more information.

PHP Upgrade & Issues with NextGEN Gallery (Updated)

UPDATE: 01/11/2018 UTC 17:23: All servers have now been updated to 7.0.27 which has a fix for the regression which appeared in php 7.0.26.

UPDATE: 11/30/2017 UTC 18:53: We have now rolled back our PHP version to 7.0.25 Your NextGEN plugin should function as it did prior to our PHP upgrade.

With our PHP upgrade from  7.0.25 to 7.0.26 , we have discovered an issue with the NextGEN Gallery plugin. The PHP upgrade is causing a PHP Fatal error and Segfault with this particular plugin. We have found this to be a reported issue on the plugin’s support forums as well:

https://wordpress.org/support/plugin/nextgen-gallery/

After discussions with the plugin’s developers. we found the bug to be within the PHP release itself and not the actual plugin. We are currently in process of reverting back to an earlier version of PHP to avoid this issue until a new release is out with a fix.

As always, if you have any questions , please do not hesitate to reach out to our support team:

https://my.pressable.com/help

Holiday Season Support Hours

It’s been a very busy year at Pressable and the holiday season is a great time to say thanks to everyone who has supported us and worked alongside us this year. All of the support, encouragement, and belief in what we do is wonderful and we can’t thank everyone enough!

With that in mind, our help desk will have reduced staffing/support on a few set days so that our employees can celebrate the holidays and the year’s accomplishments with their family and friends. Please note these reduced staff days and consider addressing any potential issues in advance. Thank you!

  • Thursday, November 23 – Emergency Support Only
  • Friday, November 24 – Emergency Support Only
  • Monday, December 25 – Emergency Support Only
  • Monday, January 1 – Emergency Support Only

Our help desk will be working regular hours over the season outside of these days.

Thanks again for your continued support! Happy Holidays!