14:45 UTC – The Intercom/Fin support platform that we use is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.
If you need immediate help during a support platform outage, please email us at help@pressable.com for technical support and sales@pressable.com for Accounts/Billing help.
As of 16:15 UTC today we have removed WordPress version 6.9 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 7.0.
Less than 2% of Pressable sites remained on 6.9 at the deadline.
If you encounter any issues with your site(s), please reach out to our support team.
22:00 UTC: Pressable began updating all sites to WordPress version 7.0, unless set to Previous (more info here). This process may take 30-90 minutes to fully complete.
To see a full list of features and changes, please head over to the release announcement.
As of 16:20 UTC today we have removed WordPress version 6.8 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 6.9.
Less than 2% of Pressable sites remained on 6.8 at the deadline.
If you encounter any issues with your site(s), please reach out to our support team.
All sites still using PHP 8.1 have been updated to PHP 8.2 on December 9th between 16:00-16:30UTC.
More information, including how to resolve any issues, can be found here.
22:30 UTC: All Pressable sites have now been updated to WordPress version 6.9, unless set to Previous (more info here).
22:00 UTC: Pressable began updating all sites to WordPress version 6.9, unless set to Previous (more info here). This process may take 30-90 minutes to fully complete.
To see a full list of features and changes, please head over to the release announcement.
21:53 UTC – This incident is now resolved, and all chat and email services are now working as expected.
7:14 UTC – The Intercom support platform that we use is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.
In the future, if you need immediate help during a support platform outage, please email us at help@pressable.com for technical support and sales@pressable.com for Accounts/Billing help.
Important Dates for PHP 8.1 removal (announced June 25th):
In addition to the resources on the PHP 8.1 removal notice, we’ve put together the following resource to help with the process of updating your sites to PHP 8.2+: https://pressable.com/knowledgebase/php-update-faqs/
If you have any questions or concerns, please contact us at help@pressable.com or start a new chat.
20:05 UTC: The My.Pressable.com Control Panel is operational again. An unexpected increase in processing background job queues led to a backlog that impacted system performance. The underlying issue has been identified and resolved, and services are now functioning normally.
19:45 UTC: The My.Pressable.com Control Panel should be working. Our Engineers are still working on this to ensure things are resolved. Actual Pressable websites are not impacted.
19:15 UTC: The My.Pressable.com Control Panel is currently offline. Actual Pressable websites are not impacted. Our Engineers are looking into the issue and we’ll post updates shortly
08:34 UTC – The issue has been resolved
08:07 UTC – The Intercom support platform that we use is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.
Pressable Status 