504 Gateway Timeout Errors

02:56 UTC: All known gateway timeout errors have been resolved. We will follow up with more information as we receive it.

02:27 UTC: We are currently investigating 504 gateway timeout errors that appear to be affecting a select few sites on our platform. We will update this post with more information as we receive it.

Issues with My Pressable Control Panel Functionality

17:18 UTC: Our Development Team has determined and resolved the cause of this issue and My Pressable Control Panel functionality has now returned to normal. Thank you for your patience.

16:40 UTC: We are aware of an issue affecting the functionality of some features in the My Pressable Control Panel, such as cloning sites and database access via PHPMyAdmin. Our team is currently investigating and we will continue to provide updates as their investigation progresses.

We apologise for any inconvenience caused by this.

Intercom Chat Outage

19:30 UTC Nov. 29 – Intercom has informed us that the issue on their end that impacted our live chat is resolved.

20:48 UTC – We are experiencing an issue with our Intercom chat messenger failing to load. Our team is currently investigating.

If you require support during this time, please send an email to help@pressable.com

We will update this post once the issue has been resolved. Apologies for any inconvenience.

Intercom Chat Outage

14:25 UTC – Intercom have resolved the issues with their systems and our chat is functioning normally again. Apologies for any inconvenience caused.

14:00 UTC – The Intercom team have reported that they are currently experiencing a partial outage in their systems. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/

If you require urgent support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologise for any inconvenience.

PHP 7.2 to 7.3 Upgrade Complete

All sites on the Pressable platform that were still running PHP 7.2 have now automatically been upgraded to 7.3. If you previously upgraded your site(s) to 7.3 or 7.4, this upgrade will not apply to you.

This upgrade was carried out due to PHP 7.2’s end of life being scheduled for 30th November 2020.

More information on this can be found here: https://pressable.com/php-update-assistance/

We don’t anticipate there being any issues caused by this upgrade, but if you experience any, please contact our Support Team via Intercom in your My Pressable Control Panel or send us an e-mail to help@pressable.com.

3019 Errors

19:27 UTC – Some sites on our platform are experiencing intermittent 3019 HTTPS certificate notifications. Our team is currently investigating and we will update this post with more information as we have it.

15:10 UTC (10/17) – The issue has been related to a widespread Let’s Encrypt Authority X3 outage. We will update this post when more information is available.