Required DNS Update

In 2019, we migrated all sites to our new server infrastructure. At that time, we announced that Pressable’s IP range would change, but that we would proxy our previous IP range to our new range until the end of March 2020.

After March 2020, domains using our previous IP range (209.15.20.*) will no longer resolve. Therefore, it is imperative for customers who have not updated DNS to do so as soon as possible.

To determine if the domains assigned to your Pressable sites are using our new IP range, please use a DNS look-up tool, such as this one.

If the IP addresses shown in that tool match at least one of the IPs assigned to your site in MyPressable Control Panel, then you are set. (See FAQ: Where can I find the new IP addresses for my site?)

If any one of the IP addresses shown consists of 209.15.20.*, you need to update it as soon as possible. (See FAQ: How do I change IP addresses?)

If you have questions, please take a look at the FAQs article in our knowledge base. For additional questions or clarifications, do not hesitate to reach out to the Pressable Customer Success team: help[@]

500 Internal Server Errors

22:47 UTC – We are investigating reports of 500 Internal Server Errors (“Error establishing a database connection”) affecting sites on our platform. As soon as we have more information, we will update this post.

23:08 UTC – Our Systems Team has corrected this issue and all sites should be fully operational.  Please reach out to our support team at with questions or concerns.

WordPress 5.3.2 Released and All Sites Updated

WordPress 5.3.2 has been released and we have updated all sites.

This update addresses a couple of high severity Trac tickets and was issued as a quick maintenance release.

Some of the fixes and enhancements include:

  • Date/Time: Ensure that get_feed_build_date() correctly handles a modified post object with invalid date.
  • Uploads: Fix file name collision in wp_unique_filename() when uploading a file with upper case extension on non case-sensitive file systems.
  • Media: Fix PHP warnings in wp_unique_filename() when the destination directory is unreadable.
  • Administration: Fix the colors in all color schemes for buttons with the .active class.
  • Tests/build tools: In wp_insert_post(), when checking the post date to set future or publish status, use a proper delta comparison.

You can read more about the update and other additional fixes on the official blog:

If you have any questions about the update, please contact our support team by submitting a ticket via your panel.

WordPress 5.3.1 Released and All Sites Updated

WordPress 5.3.1 has been released and we have updated all sites.

This update includes 46 fixes and enhancements. Additionally, it adds a variety of security fixes. 

Some of the fixes and enhancements include:

  • Block editor: Fixed Edge scrolling issues and additional JavaScript issues.
  • Administration: Improved admin form controls height and alignment standardization.
  • Date/time: Improved non-GMT dates calculation and fixed date format output in specific languages.
  • Site health: Allow the remind interval for the admin email verification to be filtered.
  • Uploads: Fixed issue with thumbnails overwriting other uploads when the filename matches and excluded PNG images from scaling after upload.
  • Users: Ensure that administration email verification uses the user’s locale instead of the site locale.
  • Security Fix: Patched issue where an unprivileged user could make a post sticky via the REST API.
  • Security Fix: Prevent cross-site scripting (XSS) from being stored in well-crafted links.


You can read more about the update and other additional fixes on the official blog:

If you have any questions about the update, please contact our support team by submitting a ticket via your panel.

PHP 7.3 and 7.4 Now Available

All sites can now switch between PHP versions 7.2, 7.3 and 7.4 with just one click in MyPressable Control Panel.

  • Login to MyPressable Control Panel
  • Go to Settings for your website
  • Switch the PHP version under Site Info

This update allows more control over the PHP version for live sites and allows testing and debugging for newer PHP versions for development sites.

Please reach out to support at help[@] if you have any questions.

Database Connection Errors

At 3:21 UTC on November 19, a limited number of sites experienced downtime lasting approximately 12 minutes. Affected sites returned a 500 HTTP status and displayed an error message stating that a connection to the database could not be established.

The error occurred due to a software crash. Specifically, the database cluster assigned to the affected sites had not been upgraded to MariaDB 10.3.19, which fixed several software bugs. Once the cluster was upgraded, the issue was resolved.

The Pressable systems team had tested MariaDB 10.3.19 on other clusters, but it had not resolved other crashes. However, given this incident, the Pressable systems team will be prioritizing upgrades of other clusters in our network.

If you have any questions or concerns about this incident, please reach out to the Pressable Helpdesk ( help[@] ).

WordPress 5.3

All Pressable sites have been upgraded to WordPress 5.3:

5.3 expands and refines the block editor with more intuitive interactions and improved accessibility. New features in the editor increase design freedoms, provide additional layout options and style variations to allow designers more control over the look of a site.

This release also introduces the Twenty Twenty theme giving the user more design flexibility and integration with the block editor. Creating beautiful web pages and advanced layouts has never been easier.

You can find more information about this release in the announcement post.

If you have any questions or run into any problems, please reach out to, and we’ll be happy to help.