Holiday Season Support Hours (Partial Repost)

It’s been a very busy year at Pressable and the holiday season is a great time to say thanks to everyone who has supported us and worked alongside us this year. All of the support, encouragement, and belief in what we do is wonderful and we can’t thank everyone enough!

With that in mind, our help desk will have reduced staffing/support on a few set days so that our employees can celebrate the holidays and the year’s accomplishments with their family and friends. Please note these reduced staff days and consider addressing any potential issues in advance. Thank you!

  • Monday, December 25 – Emergency Support Only
  • Monday, January 1 – Emergency Support Only

Our help desk will be working regular hours over the season outside of these days.

Thanks again for your continued support! Happy Holidays!

12/4 Partial Outage – DDOS

UTC 23:11: The attack has been mitigated on our end.

UTC 20:19: We have discovered that the network activity was due to a DDOS attack. We have isolated the attack and stability is beginning to return to the affected sites. We will update again if and when there is more information.

UTC 19:25:  We are currently investigating issues related to strange network activity. This is causing a limited number of sites to load very slowly.  We will update when we have more information.

PHP Upgrade & Issues with NextGEN Gallery (Updated)

UPDATE: 01/11/2018 UTC 17:23: All servers have now been updated to 7.0.27 which has a fix for the regression which appeared in php 7.0.26.

UPDATE: 11/30/2017 UTC 18:53: We have now rolled back our PHP version to 7.0.25 Your NextGEN plugin should function as it did prior to our PHP upgrade.

With our PHP upgrade from  7.0.25 to 7.0.26 , we have discovered an issue with the NextGEN Gallery plugin. The PHP upgrade is causing a PHP Fatal error and Segfault with this particular plugin. We have found this to be a reported issue on the plugin’s support forums as well:

https://wordpress.org/support/plugin/nextgen-gallery/

After discussions with the plugin’s developers. we found the bug to be within the PHP release itself and not the actual plugin. We are currently in process of reverting back to an earlier version of PHP to avoid this issue until a new release is out with a fix.

As always, if you have any questions , please do not hesitate to reach out to our support team:

https://my.pressable.com/help

Holiday Season Support Hours

It’s been a very busy year at Pressable and the holiday season is a great time to say thanks to everyone who has supported us and worked alongside us this year. All of the support, encouragement, and belief in what we do is wonderful and we can’t thank everyone enough!

With that in mind, our help desk will have reduced staffing/support on a few set days so that our employees can celebrate the holidays and the year’s accomplishments with their family and friends. Please note these reduced staff days and consider addressing any potential issues in advance. Thank you!

  • Thursday, November 23 – Emergency Support Only
  • Friday, November 24 – Emergency Support Only
  • Monday, December 25 – Emergency Support Only
  • Monday, January 1 – Emergency Support Only

Our help desk will be working regular hours over the season outside of these days.

Thanks again for your continued support! Happy Holidays!

Temporarily Support Outage

Our upstream support provider reported two short outages totaling seven minutes on Tue Aug 29 from 22:03 – 22:05 and again from 16:36 – 16:41.

If you sent a ticket to help@pressable.com it may need to be resent.

This report only effects support tickets and is not the Pressable infrastructure itself which remains fully operational.

Our service provider is reporting all systems are up. We are monitoring the situation throughout the day and will report back if anything changes.