Issue Assigning Jetpack Security Daily Licenses to New Sites

Our systems team is currently investigating and working with the Jetpack team regarding issues with creating and assigning Jetpack licenses to newly created sites.

This appears to have affected all sites created since 2022-11-03 at 15:16 UTC time.

We will update this post once the issue has been resolved.

Thank you for your patience.

UPDATE 2022-11-04 at 19:07 UTC – The issue has been resolved and all sites affected have been successfully assigned Jetpack licenses.

WooCommerce 6.8.1 Critical Error

UPDATE: The situation below should be resolved on Pressable’s end.

We have been made aware of an issue that may affect sites updating to WooCommerce 6.8.1.

If this occurs, you may see display issues on your site’s home, shop or cart pages or they may display the standard WordPress “Critical Error” page.

You may also see errors such as the following in the PHP Error logs for your site which reference the previous 6.8.0 version of the plugin: PHP Fatal error: require(): Failed opening required '/wordpress/plugins/woocommerce/6.8.0/templates/content-product.php' (include_path='/:.') in /wordpress/core/6.0.1/wp-includes/template.php on line 772

We have found that clearing the Object Cache for the affected site will resolve the issue.

The WooCommerce team have been made aware of this issue.

If you have any questions about this, or if the error persists after clearing your Object Cache, please reach out to our support team via chat or e-mail (help@pressable.com).

Issue Adding Collaborators

UPDATE 17:33 UTC – The Mailgun team have resolved the issue they were having and collaborator creation functionality is now working. If you encounter any further problems, please let us know.

14:30 UTC – We are aware of an issue preventing the addition of Collaborators to sites through the My Pressable Control Panel.

This is being caused by an outage that Mailgun is currently experiencing.

Mailgun are implementing a fix for this at the moment and we will update this post once the issue is resolved or if there are any further developments.

In the meantime, if you require any assistance relating to this issue, please get in touch through chat or e-mail – help@pressable.com.

We apologise for any inconvenience caused by this and thank you for your understanding.

DNS Issue Affecting Some Sites

Pressable received approximately 15 contacts from customers about their domains not responding as expected. Upon detailed investigation we found an issue with DNS resolution that has been corrected. If you are experiencing an issue with your website, please contact our support team.

Our team is reviewing the cause of the issue and will prepare a RFO (reason for outage) in the coming days which will include a detailed timeline of the issue.

WordPress 6.0

All sites on the Pressable platform have been automatically updated to WordPress 6.0 “Arturo” This release includes several improvements, such as:

  • Enhanced Writing Experience
  • Style Switching
  • More Template Choices
  • Additional Design Tools

For more information on this version and a full list of features/changes, please head to the official release announcement.

‘Domain Not Found’ Errors

18:46 UTC – Our systems team is currently investigating a ‘Domain not found’ error that is affecting some sites. We are actively monitoring the situation and will update this post with more information as we have it.

18:56 UTC – The issue has been resolved. This was caused by a security update related to the Dallas, TX datacenter and one of the edge servers failing to repopulate the domain mapping. We will be adding additional checks into the system to prevent this issue from happening again in the future.

WordPress 6.0 Beta is now available

The beta version of the next WordPress update is now available on Pressable sites.

Pressable allows you to test your site on the current Beta release of WordPress. This allows you to check your third-party themes, plugins, and custom code in advance, to make sure they are all compatible with the upcoming stable release of WordPress.

If you’d like to learn about how to test your site on a beta version, please see our knowledge base article: Test WordPress beta versions

According to the WordPress.org roadmap, WordPress 6.0 is scheduled for release on 24th May 2022.

Support Chat: Scheduled Maintenance (2022-04-09)

The platform used for our live chat (Intercom) is planning to carry out scheduled maintenance on their systems between 08:00 and 09:00 UTC on 9th April, 2022 which will result in some downtime or intermittent issues with live chat availability.

During this 1 hour window, we will be unable to provide live chat support.

If you require emergency support, please e-mail us at help@pressable.com and we will endeavour to assist as soon as possible.

Once this maintenance has concluded, we will again be available via live chat to provide our usual support for any questions or issues you may have.

We apologise for any inconvenience caused by this and thank you for your understanding.