Degraded Performance on Web Server

At approximately 5:09 UTC, our systems team identified an issue on one web server that was causing delayed load times for a limited number of sites on our platform.

At 6:04 UTC, the systems team was able to locate the cause of the problem and implement a fix. All affected sites should load without issue at this time.

If you’re experiencing issues or if you have any questions, please contact the Helpdesk: help@pressable.com

Issues on a Limited Number of Sites

18:00 UTC – December 9: The issue has been resolved. Thank you for your patience!

16:34 UTC – December 9: Our systems team is currently investigating an issue causing downtime for a limited number of sites on our platform. As soon as the issue is resolved, we will update here. Thank you for your patience.

If you need further assistance or have any questions, please submit a ticket via help@pressable.com.

500 Errors on a Limited Number of Sites

3:51 AM UTC, December 6: Our systems team has located the issue and implemented a fix. All affected sites should load without issue. If you continue to experience problems, please reach out to the Helpdesk by emailing help@pressable.com or logging into MyPressable to initiate a chat.

2:46 AM UTC, December 6: At 1:27 AM UTC, we began receiving reports of inaccessible sites on our platform due to 500 Internal Server Errors. Our systems team is currently investigating the cause. We will update here with more information as it becomes available.

500 Errors on a Limited Number of Sites

At approximately 2:29 UTC, a limited number of sites on our platform became inaccessible due to a 500 Internal Server Error.

Our systems team immediately began to investigate the issue and discovered the cause at approximately 4:37 UTC.

By 4:54 UTC, all affected sites were restored.

If you need assistance or have any questions, please contact support at help@pressable.com.

Issues with ticket submission through MyPressable

13:15 UTC: We are investigating an issue in our control panel that is preventing ticket submission. This issue seems to have affected ticket submission through MyPressable since Friday, September 28 at approximately 16:00 UTC. If you need support or have requested support in the last 48 hours via our user control panel, please email us at support@pressable.com.

16:26 UTC: Our development team has resolved the issue. If you have any questions or concerns, please contact us directly at support@pressable.com.

Issues with help@pressable.com

1:37 CST: We’ve identified an issue where emails sent to help@pressable.com are bouncing. This would affect all emails sent to help@pressable.com since yesterday evening. If you have a support concern, please contact us via LiveChat in my.pressable.com, or email us at support@pressable.com

1:45 CST: Issue resolved. You may continue to send support requests to help@pressable.com

Intermittent 502 Errors

08/07 3:04 UTC: The issue has been resolved. Please let us know if you continue to have trouble, or if you have any questions or concerns.

08/05 15:03 UTC: Our systems team continues to investigate an issue with a file server. This issue may have caused some sites on our platform to become temporarily inaccessible in the last 24 hours. We will update with more information as it becomes available.

08/04 15:09 UTC: We began seeing a number of reports of 502 errors for some sites on our platform. We’ve narrowed the cause down to an issue with a file server, which we’ve already addressed as of about 10:20AM

Helpdesk: help.pressable.com
Email: help@pressable.com