Intercom Chat Outage

19:30 UTC Nov. 29 – Intercom has informed us that the issue on their end that impacted our live chat is resolved.

20:48 UTC – We are experiencing an issue with our Intercom chat messenger failing to load. Our team is currently investigating.

If you require support during this time, please send an email to help@pressable.com

We will update this post once the issue has been resolved. Apologies for any inconvenience.

Intercom Chat Outage

14:25 UTC – Intercom have resolved the issues with their systems and our chat is functioning normally again. Apologies for any inconvenience caused.

14:00 UTC – The Intercom team have reported that they are currently experiencing a partial outage in their systems. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/

If you require urgent support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologise for any inconvenience.

PHP 7.2 to 7.3 Upgrade Complete

All sites on the Pressable platform that were still running PHP 7.2 have now automatically been upgraded to 7.3. If you previously upgraded your site(s) to 7.3 or 7.4, this upgrade will not apply to you.

This upgrade was carried out due to PHP 7.2’s end of life being scheduled for 30th November 2020.

More information on this can be found here: https://pressable.com/php-update-assistance/

We don’t anticipate there being any issues caused by this upgrade, but if you experience any, please contact our Support Team via Intercom in your My Pressable Control Panel or send us an e-mail to help@pressable.com.

3019 Errors

19:27 UTC – Some sites on our platform are experiencing intermittent 3019 HTTPS certificate notifications. Our team is currently investigating and we will update this post with more information as we have it.

15:10 UTC (10/17) – The issue has been related to a widespread Let’s Encrypt Authority X3 outage. We will update this post when more information is available.

504 Errors Occurring on Some Sites

15:33: An issue with the latest Jetpack update (version 9.0) resulted in a short period of downtime on some sites. The update has been reverted and the Jetpack team are investigating to find out what caused this. No further issues should occur, but if they do, please let us know via Intercom or help@pressable.com.

15:15: Affected sites now appear to have stabilised and our Systems Team are continuing to investigate the root cause of the outage.

14:55: Some sites may be experiencing intermittent 504 errors when attempting to visit them. We are currently reviewing this and will keep this page updated as our investigation progresses. Apologies for the inconvenience this may cause.

429/504 Errors

14:15 UTC 2020-10-05 – Our Systems Team has identified an issue that allowed over-utilisation of specific resources on one of our servers. They are now working on implementing a fix to prevent this occurring in future. We apologise for any inconvenience caused by this.

18:31 UTC 2020-10-04 – Everything is now operational. Our systems team continues to investigate. When we have more information we will update this post. Please reach out to our support team at help@pressable.com with questions or concerns.

18:07 UTC 2020-10-04 – We are investigating reports of 429 and 504 errors affecting sites on our platform. As soon as we have more information, we will update this post.