4th of July Help Desk Schedule

Our Help Desk will have reduced staffing for Independence Day (United States). Please note our holiday support hours and consider addressing any potential issues in advance:

  • Tuesday, July 4, 2017: Reduced staffing, expect longer response times

Our Help Desk will return to its regular schedule on Wednesday, July 5, 2017. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you.

Fixed: Email Delivery Issue

An email-delivery issue with our help desk portal recently caused some emails to go undelivered. This issue affected a small number of customers who communicated via email. No issues are present at this time, and full functionality has been restored.

Issues with SSL Certificates (RESOLVED)

Update: 7:00PM Central: The issue with our SSL provider has been resolved. New domains should have no issues with being assigned SSL certificates moving forward.

8:00 AM Central: We are currently experiencing issues with issuing new SSL certificates from our third party provider. We are actively working with them in order to get the issue resolved so that new SSL certs can be issued to your domains. Please contact the helpdesk for more information.

4/11 Brief Outage (RESOLVED)

At approximately 7:24 PM Central on 4/11 (00:24 UTC on 4/12), we experienced a brief outage for some sites on our network. We isolated the issue and site availability was restored to normal at approximately 7:30 PM Central (00:30 UTC).

We will continue to monitor the situation but do not expect further issues. If you have any questions or concerns, please contact our help desk by submitting a ticket from your https://my.pressable.com control panel.

Thanks!

3/29 Partial Outage

12:40 UTC We are aware of and investigating a partial outage impacting some customer sites.

13:05 UTC Outage resolved. Investigation into cause of outage ongoing.