Issues with help@pressable.com

1:37 CST: We’ve identified an issue where emails sent to help@pressable.com are bouncing. This would affect all emails sent to help@pressable.com since yesterday evening. If you have a support concern, please contact us via LiveChat in my.pressable.com, or email us at support@pressable.com

1:45 CST: Issue resolved. You may continue to send support requests to help@pressable.com

Intermittent 502 Errors

08/07 3:04 UTC: The issue has been resolved. Please let us know if you continue to have trouble, or if you have any questions or concerns.

08/05 15:03 UTC: Our systems team continues to investigate an issue with a file server. This issue may have caused some sites on our platform to become temporarily inaccessible in the last 24 hours. We will update with more information as it becomes available.

08/04 15:09 UTC: We began seeing a number of reports of 502 errors for some sites on our platform. We’ve narrowed the cause down to an issue with a file server, which we’ve already addressed as of about 10:20AM

Helpdesk: help.pressable.com
Email: help@pressable.com

Some Staging Websites Showing Deceptive Site Ahead Warning in Chrome

06/20 21:11 UTC:
Google’s review process of the domain, mystagingwebsite.com is complete. Google systems indicate the domain no longer contains links to harmful sites or downloads.

Removal of warnings visible to users will be complete within the next few hours. If you have any questions feel free to reach out to support.

06/15 21:32 UTC:
We believe we’ve isolated the issue and have requested our domain be cleared. We will update you as soon as we have confirmed that the domain has been cleared.

06/15 20:54 UTC:
We are continuing to work toward a solution for this issue. We have identified potential causes and are working on resolution so that we can have this warning cleared. We will update again as soon as we have more information available.

06/15 19:33 UTC:
We have recently learned that some staging sites found on the domain mystagingwebsite.com are reported as containing deceptive by Google Chrome and some Chromium-based browsers.

Our engineering teams are actively evaluating our servers  and reaching out to Google to get the notice removed as quickly as possible. We’ll update this status post with further information as it becomes available.

If your site is affected you may see a red notice like the one below when visiting your site:

What to do if you see this warning?

  1. Check to see if Google has found deceptive content on your site. This can be done by entering your staging domain into Google’s Transparency Report search tool:https://transparencyreport.google.com/safe-browsing/search
  2. If you’re given the, No unsafe content found message it is safe to view your staging site.
  3. To view your site click on the word Details. Then click on the visit this unsafe site link. In some cases, you may need to click the link twice.

Google’s Transparency report tool is reporting unsafe content on my site

In the event that Google’s Transparency Report tool reports unsafe content on your site, please reach out to our support team at help@pressable.com or start a live chat with us.

Is there anything I can do to hide or suppress this notice?

Yes, after you’ve confirmed your site is safe adding a domain to your site will suppress the notice.  You’ll be able to add a  purchased domain name by following our guide here:
https://kb.pressable.com/getting-started/how-do-i-assign-a-domain-to-my-website/

For help adding a domain reach out to our support team.

Scheduled Upstream Maintenance May 9th

From 5am to 11am UTC ( 12:00am to 6:00am CST ) Wednesday, May 9th non-service impacting network maintenance will occur by our upstream provider. This maintenance provides Pressable with a fully redundant network. And completes the maintenance our upstream vendor will be performing as result of our recent connection failure.

We do not forecast our vendor to require the entire window of time, and we do not anticipate any service interruption or impact to your sites. We will update this post witch additional details once the maintenance is complete.

5/10 5:23 UTC: Pressable has received word from the upstream provider the maintenance was complete at Wednesday, May 9th at 10:18 UTC without any service interruption. Pressable’s network now has fully redundant network connectivity.

April 18th Outage Update

Last Wednesday, April 18th, Pressable experienced an outage from an accidental fiber cut in our upstream provider’s connectivity. Over the past week we’ve worked with our upstream provider, as well as our engineering team, to ensure future outages don’t happen again.

We have evaluated and inspected the redundant fiber connectivity to our data center. During this process we confirmed the following important factors. First, the upstream provider had an undocumented and isolated area or fiber without redundancy. The outage occurred when the fiber in this area was accidentally cut.

Secondly, there is now 99.07% redundancy for the remaining connectivity. This provides confidence in our facility serving the uptime and availability you’ve come to expect from Pressable.

We are working as quickly as possible to get the final < 1% of our network fully redundant in the weeks ahead and will continue to update our valued customers as progress is made. In the meantime, if you have any questions feel free to reach out to me directly by emailing  Jay@Pressable.com .

Complete Platform Site Connection Issues

04/18 23:31 UTC: Our engineering team has finished their review and all systems are now fully operational. Again we want to apologize for the challenges this loss of connectivity has caused our customers and thank everyone for their patience.

04/18 23:08 UTC: The network has been restored and sites are coming back online. Our systems team is evaluating the status on our end. This post will be updated as more information is available.

04/18 22:15 UTC: The problem has been isolated to a fiber cut in San Antonio, Texas. Our provider has let us know they are actively working on repairing the damage. We expect to have services restored in the next 2 hours.

04/18 20:54 UTC: We have been in contact with our upstream provider who has informed us the outage is caused by a potential fiber cut. They are dispatching teams and working diligently to restore connectivity to our servers.

04/18 19:49 UTC: Our upstream provider is still working to restore connectivity to the data center. We’re actively monitoring the situation and will restore full service once the  issue is resolved. We apologize for the challenges this loss of connectivity has caused our customers.

04/18 18:49 UTC: We’ve had an update from our upstream provider that they’re aware of the outage on their end and currently working to get this resolved.

We expect the outage to be resolved as soon as they are back online. For their status updates follow along here:
https://status.cogecopeer1.com/pages/58b022e2ed91158a3a000df7

04/18 18:20 UTC: We’re currently experiencing some connection issues on a large number of sites on our platform. We’re looking into the issue, and should have this resolved shortly. Thank you for your patience.

 

03/16 Ticket Submission Issue (Resolved)

3/16 5:18 pm UTC: Ticket submission and migrate site forms are now functioning properly through my.pressable.com. You may now continue sending help requests directly through the my.pressable.com User portal.

3/16 3:29pm UTC: Ticket submission and migration submissions from my.pressable.com is currently not functioning properly. If you have submitted a ticket within the last 24 hours without a response, please email us at help@pressable.com to ensure your issue is resolved.