Pressable received approximately 15 contacts from customers about their domains not responding as expected. Upon detailed investigation we found an issue with DNS resolution that has been corrected. If you are experiencing an issue with your website, please contact our support team.
Our team is reviewing the cause of the issue and will prepare a RFO (reason for outage) in the coming days which will include a detailed timeline of the issue.
18:46 UTC – Our systems team is currently investigating a ‘Domain not found’ error that is affecting some sites. We are actively monitoring the situation and will update this post with more information as we have it.
18:56 UTC – The issue has been resolved. This was caused by a security update related to the Dallas, TX datacenter and one of the edge servers failing to repopulate the domain mapping. We will be adding additional checks into the system to prevent this issue from happening again in the future.
17:25 UTC – Our systems team is currently investigating database connection errors that are affecting some sites. We are actively monitoring the situation and will update this post with more information as we have it.
17:45 UTC – The root cause of the database connection issue has been identified and resolved. We are working on some changes to prevent it from happening again. Apologies for the inconvenience to all affected by this brief outage.
19:30 UTC Nov. 29 – Intercom has informed us that the issue on their end that impacted our live chat is resolved.
20:48 UTC – We are experiencing an issue with our Intercom chat messenger failing to load. Our team is currently investigating.
If you require support during this time, please send an email to email@example.com
We will update this post once the issue has been resolved. Apologies for any inconvenience.
16:31 UTC, 10-1-2020 – The error has been resolved. We apologize for any inconvenience.
16:16 UTC, 10-1-2020 – We are investigating an issue when accessing https://my.pressable.com. In the meantime, if you require support, please contact us via email: firstname.lastname@example.org
15:42 UTC – The Intercom team has reported that the issue has been fixed. It was caused by a bad deploy and affected several web services. Our Support chat service is back online and available for all customers.
15:25 UTC – Intercom (the service we use for Support chats and requests) is currently experiencing a partial outage. Some customers may have issues accessing chats.
If you require support during this time, please send an e-mail to email@example.com.
We will continue to update this post as we learn more. We apologize for any inconvenience.