Author Archives: Matthew

About Matthew

Pressable Customer Success

Database Connection Errors

17:25 UTC – Our systems team is currently investigating database connection errors that are affecting some sites. We are actively monitoring the situation and will update this post with more information as we have it.

17:45 UTC – The root cause of the database connection issue has been identified and resolved. We are working on some changes to prevent it from happening again. Apologies for the inconvenience to all affected by this brief outage.

Intercom Chat Outage

19:30 UTC Nov. 29 – Intercom has informed us that the issue on their end that impacted our live chat is resolved.

20:48 UTC – We are experiencing an issue with our Intercom chat messenger failing to load. Our team is currently investigating.

If you require support during this time, please send an email to help@pressable.com

We will update this post once the issue has been resolved. Apologies for any inconvenience.

Intercom Partial Outage

15:42 UTC – The Intercom team has reported that the issue has been fixed. It was caused by a bad deploy and affected several web services. Our Support chat service is back online and available for all customers.

15:25 UTC – Intercom (the service we use for Support chats and requests) is currently experiencing a partial outage. Some customers may have issues accessing chats.

If you require support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologize for any inconvenience.