Author Archives: Matthew

About Matthew

Pressable Customer Success

Intercom Chat Outage

19:30 UTC Nov. 29 – Intercom has informed us that the issue on their end that impacted our live chat is resolved.

20:48 UTC – We are experiencing an issue with our Intercom chat messenger failing to load. Our team is currently investigating.

If you require support during this time, please send an email to help@pressable.com

We will update this post once the issue has been resolved. Apologies for any inconvenience.

Intercom Partial Outage

15:42 UTC – The Intercom team has reported that the issue has been fixed. It was caused by a bad deploy and affected several web services. Our Support chat service is back online and available for all customers.

15:25 UTC – Intercom (the service we use for Support chats and requests) is currently experiencing a partial outage. Some customers may have issues accessing chats.

If you require support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologize for any inconvenience.