Category Archives: Uncategorized

4th of July Help Desk Schedule

Our Help Desk will have reduced staffing for Independence Day (United States). Please note our holiday support hours and consider addressing any potential issues in advance:

  • Tuesday, July 4, 2017: Reduced staffing, expect longer response times

Our Help Desk will return to its regular schedule on Wednesday, July 5, 2017. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you.

Fixed: Email Delivery Issue

An email-delivery issue with our help desk portal recently caused some emails to go undelivered. This issue affected a small number of customers who communicated via email. No issues are present at this time, and full functionality has been restored.

Issues with SSL Certificates (RESOLVED)

Update: 7:00PM Central: The issue with our SSL provider has been resolved. New domains should have no issues with being assigned SSL certificates moving forward.

8:00 AM Central: We are currently experiencing issues with issuing new SSL certificates from our third party provider. We are actively working with them in order to get the issue resolved so that new SSL certs can be issued to your domains. Please contact the helpdesk for more information.

New Year’s Day Help Desk Schedule

Our Help Desk will have reduced staffing for New Year’s Day. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Sunday, January 1, 2017: Emergency support only

Our Help Desk will return to its regular schedule on Monday, January 2, 2017. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy New Year to you and yours!

Help Desk Holiday Schedule

Our Help Desk will have reduced staffing for the holidays. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Saturday, December 24, 2016: Emergency support only
  • Sunday, December 25, 2016: Emergency support only

Our Help Desk will return to its regular schedule on Monday, December 26, 2016. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy holidays to you and yours!

Help Desk Schedule for Thanksgiving

Our Help Desk will have reduced staffing for the Thanksgiving holiday. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Thursday, November 24, 2016: Emergency support only
  • Friday, November 25, 2016: Emergency support only

Our Help Desk will return to its regular schedule on Saturday, November 26, 2016. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy Thanksgiving to you and yours!