Category Archives: Uncategorized

Degraded Performance on Web Server

At approximately 5:09 UTC, our systems team identified an issue on one web server that was causing delayed load times for a limited number of sites on our platform.

At 6:04 UTC, the systems team was able to locate the cause of the problem and implement a fix. All affected sites should load without issue at this time.

If you’re experiencing issues or if you have any questions, please contact the Helpdesk: help@pressable.com

Issues on a Limited Number of Sites

18:00 UTC – December 9: The issue has been resolved. Thank you for your patience!

16:34 UTC – December 9: Our systems team is currently investigating an issue causing downtime for a limited number of sites on our platform. As soon as the issue is resolved, we will update here. Thank you for your patience.

If you need further assistance or have any questions, please submit a ticket via help@pressable.com.

500 Errors on a Limited Number of Sites

3:51 AM UTC, December 6: Our systems team has located the issue and implemented a fix. All affected sites should load without issue. If you continue to experience problems, please reach out to the Helpdesk by emailing help@pressable.com or logging into MyPressable to initiate a chat.

2:46 AM UTC, December 6: At 1:27 AM UTC, we began receiving reports of inaccessible sites on our platform due to 500 Internal Server Errors. Our systems team is currently investigating the cause. We will update here with more information as it becomes available.

500 Errors on a Limited Number of Sites

At approximately 2:29 UTC, a limited number of sites on our platform became inaccessible due to a 500 Internal Server Error.

Our systems team immediately began to investigate the issue and discovered the cause at approximately 4:37 UTC.

By 4:54 UTC, all affected sites were restored.

If you need assistance or have any questions, please contact support at help@pressable.com.

Issues with ticket submission through MyPressable

13:15 UTC: We are investigating an issue in our control panel that is preventing ticket submission. This issue seems to have affected ticket submission through MyPressable since Friday, September 28 at approximately 16:00 UTC. If you need support or have requested support in the last 48 hours via our user control panel, please email us at support@pressable.com.

16:26 UTC: Our development team has resolved the issue. If you have any questions or concerns, please contact us directly at support@pressable.com.

Issues with help@pressable.com

1:37 CST: We’ve identified an issue where emails sent to help@pressable.com are bouncing. This would affect all emails sent to help@pressable.com since yesterday evening. If you have a support concern, please contact us via LiveChat in my.pressable.com, or email us at support@pressable.com

1:45 CST: Issue resolved. You may continue to send support requests to help@pressable.com

Some Staging Websites Showing Deceptive Site Ahead Warning in Chrome

06/20 21:11 UTC:
Google’s review process of the domain, mystagingwebsite.com is complete. Google systems indicate the domain no longer contains links to harmful sites or downloads.

Removal of warnings visible to users will be complete within the next few hours. If you have any questions feel free to reach out to support.

06/15 21:32 UTC:
We believe we’ve isolated the issue and have requested our domain be cleared. We will update you as soon as we have confirmed that the domain has been cleared.

06/15 20:54 UTC:
We are continuing to work toward a solution for this issue. We have identified potential causes and are working on resolution so that we can have this warning cleared. We will update again as soon as we have more information available.

06/15 19:33 UTC:
We have recently learned that some staging sites found on the domain mystagingwebsite.com are reported as containing deceptive by Google Chrome and some Chromium-based browsers.

Our engineering teams are actively evaluating our servers  and reaching out to Google to get the notice removed as quickly as possible. We’ll update this status post with further information as it becomes available.

If your site is affected you may see a red notice like the one below when visiting your site:

What to do if you see this warning?

  1. Check to see if Google has found deceptive content on your site. This can be done by entering your staging domain into Google’s Transparency Report search tool:https://transparencyreport.google.com/safe-browsing/search
  2. If you’re given the, No unsafe content found message it is safe to view your staging site.
  3. To view your site click on the word Details. Then click on the visit this unsafe site link. In some cases, you may need to click the link twice.

Google’s Transparency report tool is reporting unsafe content on my site

In the event that Google’s Transparency Report tool reports unsafe content on your site, please reach out to our support team at help@pressable.com or start a live chat with us.

Is there anything I can do to hide or suppress this notice?

Yes, after you’ve confirmed your site is safe adding a domain to your site will suppress the notice.  You’ll be able to add a  purchased domain name by following our guide here:
https://kb.pressable.com/getting-started/how-do-i-assign-a-domain-to-my-website/

For help adding a domain reach out to our support team.