Category Archives: Uncategorized

Partial Outage 2/6/18

11:41AM CST: We are investigating a network outage with our upstream provider which is impacting sites on our platform when visited from certain regions.

12:09PM CST: This outage is resolved at this time. Please contact our helpdesk at help@pressable.com if you have any outstanding issues.

Issues with Pressable Support Live Chat

3:20PM CST: We are currently experiencing issues with delayed messages in our support Live Chat. Until this is resolved, you can please report all support-related questions or concerns to our helpdesk at help@pressable.com

4:28PM CST: Issues with support Live Chat have been resolved, and live chat has re-opened.

5:25PM CST: It seems that our upstream chat provider is still experiencing some intermittent problems with delayed / lost chats. We will continue to monitor the situation, and reopen chat tomorrow morning.

01/30/18 09:58AM CST: All systems are operational and we have resumed live chat with all customers.

Holiday Season Support Hours (Partial Repost)

It’s been a very busy year at Pressable and the holiday season is a great time to say thanks to everyone who has supported us and worked alongside us this year. All of the support, encouragement, and belief in what we do is wonderful and we can’t thank everyone enough!

With that in mind, our help desk will have reduced staffing/support on a few set days so that our employees can celebrate the holidays and the year’s accomplishments with their family and friends. Please note these reduced staff days and consider addressing any potential issues in advance. Thank you!

  • Monday, December 25 – Emergency Support Only
  • Monday, January 1 – Emergency Support Only

Our help desk will be working regular hours over the season outside of these days.

Thanks again for your continued support! Happy Holidays!

12/4 Partial Outage – DDOS

UTC 23:11: The attack has been mitigated on our end.

UTC 20:19: We have discovered that the network activity was due to a DDOS attack. We have isolated the attack and stability is beginning to return to the affected sites. We will update again if and when there is more information.

UTC 19:25:  We are currently investigating issues related to strange network activity. This is causing a limited number of sites to load very slowly.  We will update when we have more information.

Temporarily Support Outage

Our upstream support provider reported two short outages totaling seven minutes on Tue Aug 29 from 22:03 – 22:05 and again from 16:36 – 16:41.

If you sent a ticket to help@pressable.com it may need to be resent.

This report only effects support tickets and is not the Pressable infrastructure itself which remains fully operational.

Our service provider is reporting all systems are up. We are monitoring the situation throughout the day and will report back if anything changes.