Category Archives: Uncategorized

500 Errors on a Limited Number of Sites

At approximately 2:29 UTC, a limited number of sites on our platform became inaccessible due to a 500 Internal Server Error.

Our systems team immediately began to investigate the issue and discovered the cause at approximately 4:37 UTC.

By 4:54 UTC, all affected sites were restored.

If you need assistance or have any questions, please contact support at help@pressable.com.

Issues with ticket submission through MyPressable

13:15 UTC: We are investigating an issue in our control panel that is preventing ticket submission. This issue seems to have affected ticket submission through MyPressable since Friday, September 28 at approximately 16:00 UTC. If you need support or have requested support in the last 48 hours via our user control panel, please email us at support@pressable.com.

16:26 UTC: Our development team has resolved the issue. If you have any questions or concerns, please contact us directly at support@pressable.com.

Issues with help@pressable.com

1:37 CST: We’ve identified an issue where emails sent to help@pressable.com are bouncing. This would affect all emails sent to help@pressable.com since yesterday evening. If you have a support concern, please contact us via LiveChat in my.pressable.com, or email us at support@pressable.com

1:45 CST: Issue resolved. You may continue to send support requests to help@pressable.com

Some Staging Websites Showing Deceptive Site Ahead Warning in Chrome

06/20 21:11 UTC:
Google’s review process of the domain, mystagingwebsite.com is complete. Google systems indicate the domain no longer contains links to harmful sites or downloads.

Removal of warnings visible to users will be complete within the next few hours. If you have any questions feel free to reach out to support.

06/15 21:32 UTC:
We believe we’ve isolated the issue and have requested our domain be cleared. We will update you as soon as we have confirmed that the domain has been cleared.

06/15 20:54 UTC:
We are continuing to work toward a solution for this issue. We have identified potential causes and are working on resolution so that we can have this warning cleared. We will update again as soon as we have more information available.

06/15 19:33 UTC:
We have recently learned that some staging sites found on the domain mystagingwebsite.com are reported as containing deceptive by Google Chrome and some Chromium-based browsers.

Our engineering teams are actively evaluating our servers  and reaching out to Google to get the notice removed as quickly as possible. We’ll update this status post with further information as it becomes available.

If your site is affected you may see a red notice like the one below when visiting your site:

What to do if you see this warning?

  1. Check to see if Google has found deceptive content on your site. This can be done by entering your staging domain into Google’s Transparency Report search tool:https://transparencyreport.google.com/safe-browsing/search
  2. If you’re given the, No unsafe content found message it is safe to view your staging site.
  3. To view your site click on the word Details. Then click on the visit this unsafe site link. In some cases, you may need to click the link twice.

Google’s Transparency report tool is reporting unsafe content on my site

In the event that Google’s Transparency Report tool reports unsafe content on your site, please reach out to our support team at help@pressable.com or start a live chat with us.

Is there anything I can do to hide or suppress this notice?

Yes, after you’ve confirmed your site is safe adding a domain to your site will suppress the notice.  You’ll be able to add a  purchased domain name by following our guide here:
https://kb.pressable.com/getting-started/how-do-i-assign-a-domain-to-my-website/

For help adding a domain reach out to our support team.

Complete Platform Site Connection Issues

04/18 23:31 UTC: Our engineering team has finished their review and all systems are now fully operational. Again we want to apologize for the challenges this loss of connectivity has caused our customers and thank everyone for their patience.

04/18 23:08 UTC: The network has been restored and sites are coming back online. Our systems team is evaluating the status on our end. This post will be updated as more information is available.

04/18 22:15 UTC: The problem has been isolated to a fiber cut in San Antonio, Texas. Our provider has let us know they are actively working on repairing the damage. We expect to have services restored in the next 2 hours.

04/18 20:54 UTC: We have been in contact with our upstream provider who has informed us the outage is caused by a potential fiber cut. They are dispatching teams and working diligently to restore connectivity to our servers.

04/18 19:49 UTC: Our upstream provider is still working to restore connectivity to the data center. We’re actively monitoring the situation and will restore full service once the  issue is resolved. We apologize for the challenges this loss of connectivity has caused our customers.

04/18 18:49 UTC: We’ve had an update from our upstream provider that they’re aware of the outage on their end and currently working to get this resolved.

We expect the outage to be resolved as soon as they are back online. For their status updates follow along here:
https://status.cogecopeer1.com/pages/58b022e2ed91158a3a000df7

04/18 18:20 UTC: We’re currently experiencing some connection issues on a large number of sites on our platform. We’re looking into the issue, and should have this resolved shortly. Thank you for your patience.

 

03/16 Ticket Submission Issue (Resolved)

3/16 5:18 pm UTC: Ticket submission and migrate site forms are now functioning properly through my.pressable.com. You may now continue sending help requests directly through the my.pressable.com User portal.

3/16 3:29pm UTC: Ticket submission and migration submissions from my.pressable.com is currently not functioning properly. If you have submitted a ticket within the last 24 hours without a response, please email us at help@pressable.com to ensure your issue is resolved.

Partial Outage 2/6/18

11:41AM CST: We are investigating a network outage with our upstream provider which is impacting sites on our platform when visited from certain regions.

12:09PM CST: This outage is resolved at this time. Please contact our helpdesk at help@pressable.com if you have any outstanding issues.