Category Archives: Uncategorized

Cloudflare SSL Issues (HTTP/2 526)

00:25 UTC, July 7 – This issue is now resolved. It was caused by a bug on our end that has been fixed and should not cause problems in the future.


14:32 UTC, July 6 – We have received reports from customers regarding 526 errors and the absence of a valid SSL certificate for domains routed through Cloudflare.

We have reached out to Cloudflare to understand what may be causing this issue and will update this post with more information as it becomes available to us.

In the meantime, please ensure that your SSL/TLS encryption mode is set to Full instead of Full (Strict) or any other mode. You may also have to remove and re-add affected domains on your Pressable site.

If you have questions, please contact the Customer Success team: help[@]pressable.com.

WordPress 5.4.2

All Pressable sites have been updated to WordPress 5.4.2.

This security and maintenance release features 23 fixes and enhancements. Plus, it adds a number of security fixes. For more information about this release, please check out the release notes at WordPress.org.

If you have any questions or concerns, please submit a ticket via help@pressable.com.

Website Downtime

06-04-2020 – 03:18 UTC: Jetpack 8.6.1, which fixes the issues in Jetpack 8.6 that caused downtime across our network on June 2, was released earlier today. We have not received any reports of issues, nor have we observed any. If you have any questions or concerns, please contact the Customer Success team: help[@]pressable.com. 

06-02-2020 – 16:41 UTC: During a routine upgrade on the platform, an issue with the new version of Jetpack caused excessive resource utilization for some sites on our infrastructure. The plugin was subsequently reverted to version 8.5, which restored service once deployed across the platform. The matter is still under investigation.

06-02-2020 – 14:57 UTC: Sites affected by this issue should be functioning normally at this time. We will continue to monitor our network and update this post accordingly if additional issues arise. We will also be sharing more information about why this downtime occurred as soon as it becomes available to us.

06-02-2020 – 14:27 UTC: Our systems team have identified the issue and are working to resolve it. Most sites affected by this should now be loading without issue. We will continue to provide more information as it becomes available.

06-02-2020 – 13:57 UTC: An issue affecting a subset of our servers and sites hosted on those has been reported and our support and development teams are working to resolve this. Updates will continue to be provided here.

Intercom Partial Outage

15:42 UTC – The Intercom team has reported that the issue has been fixed. It was caused by a bad deploy and affected several web services. Our Support chat service is back online and available for all customers.

15:25 UTC – Intercom (the service we use for Support chats and requests) is currently experiencing a partial outage. Some customers may have issues accessing chats.

If you require support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologize for any inconvenience.

Intercom Downtime

14:18 UTC – The Intercom team has finished their emergency maintenance and the service is back online. We appreciate your patience during this downtime.

14:00 UTC – Intercom (the service we use for Support chats and requests) is currently down for emergency maintenance on the web application and messenger. Unfortunately, this means that we are unable to access the service to respond to chats.

If you require support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologise for any inconvenience this causes in the meantime.

Web Application Firewall

17:12 UTC, Apr-21-2020 – Systems has reactivated the WAF. However, the rule that caused the HTTP 406 Not Acceptable errors for customers earlier today remains deactivated for the time being.


14:58 UTC, Apr-21-2020 – We have temporarily disabled the WAF due to reports from customers. Once we have reviewed them, we will update this post accordingly.


14:18 UTC, Apr-21-2020 – The Pressable systems team has deployed a Web Application Firewall (WAF) across our network. The WAF will make sites hosted on our platform more secure by blocking common attack vectors, such as SQL injection.

When the WAF is triggered, our servers will return an HTTP 406 Not Acceptable response code.

While our systems team has tested the WAF rules extensively, there is a chance that the rules may flag and block legitimate requests. In the event that this happens, please contact the Pressable Customer Success team for assistance.

Additionally, our systems team has implemented rate limiting on requests made to assets or pages that return an HTTP 404 Not Found response code. When excessive requests are made to assets or pages that return a 404 error, our servers will return an HTTP 428 Precondition Required response code.

If you have any questions or concerns about the steps we’re taking to improve the security and functionality of your sites hosted on our platform, do not hesitate to contact the Pressable Customer Success via MyPressable Control Panel or email, at help[@]pressable.com.