Category Archives: Uncategorized

Database Connection Errors

At 3:21 UTC on November 19, a limited number of sites experienced downtime lasting approximately 12 minutes. Affected sites returned a 500 HTTP status and displayed an error message stating that a connection to the database could not be established.

The error occurred due to a software crash. Specifically, the database cluster assigned to the affected sites had not been upgraded to MariaDB 10.3.19, which fixed several software bugs. Once the cluster was upgraded, the issue was resolved.

The Pressable systems team had tested MariaDB 10.3.19 on other clusters, but it had not resolved other crashes. However, given this incident, the Pressable systems team will be prioritizing upgrades of other clusters in our network.

If you have any questions or concerns about this incident, please reach out to the Pressable Helpdesk ( help[@]pressable.com ).

WordPress 5.3

All Pressable sites have been upgraded to WordPress 5.3:

5.3 expands and refines the block editor with more intuitive interactions and improved accessibility. New features in the editor increase design freedoms, provide additional layout options and style variations to allow designers more control over the look of a site.

This release also introduces the Twenty Twenty theme giving the user more design flexibility and integration with the block editor. Creating beautiful web pages and advanced layouts has never been easier.

You can find more information about this release in the announcement post.

If you have any questions or run into any problems, please reach out to help@pressable.com, and we’ll be happy to help.

WordPress 5.2.4

All Pressable sites have been upgraded to WordPress 5.2.4. This is a security release, which fixes six issues. You can find more information about this release in the announcement post.

If you have any questions or run into any problems, please reach out to help@pressable.com, and we’ll be happy to help.

Connection Timeouts

14:25 UTC – In preparation for the maintenance window beginning at 17:00 UTC today, our systems team moved our former IP range to one load balancer. This briefly affected any site that has not updated DNS. The issue is now resolved. If you have not updated DNS, we strongly encourage you to do so as soon as possible.

14:18 UTC – Our systems is investigating Connection Timeout errors affecting several sites on our platform. When we know more, we will update this post. Thanks for your patience.

Maintenance Window on Monday, September 30

22:29 UTC this maintenance window is closed. The old IP range has been completely moved to the data center in Virginia. Pressable strongly recommends that you update your DNS records to the new IP addresses in your account as soon as possible.

On Monday, September 30 at 17:00 UTC, Pressable will move its old IP range (209.15.20.0/24) from its data center in San Antonio, Texas to a data center in Dulles, Virginia.

While we hope that there will not be downtime as a result of this move, there is a high probability of downtime for sites that have not updated DNS.

To ensure that sites are not affected by this move, we began encouraging all customers to update their sites’ DNS in early September.

If you haven’t updated DNS, you can find a site’s new IP addresses in MyPressable Control Panel. For additional instructions, please see our guidance in the knowledge base.

Once the move is complete, our old IP range will proxy to our new IP range for approximately 6 months.

If you have any questions or concerns, please reach out to the Help Desk at help@pressable.com, and we’ll be happy to assist.

PHP 7.3 Now Available

20:34 UTC – All newly created sites will now operate on PHP 7.3. For more information on new features in PHP 7.3, please view the documentation from PHP.net.

Please note that existing sites on our platform have not been upgraded. Furthermore, clones will use whichever version of PHP the original site uses.

In the coming days, you will be able to upgrade existing sites to PHP 7.3 or 7.4. When this feature becomes available, we will make an announcement.

Pressable will continue to support PHP 7.2.x into 2020. A specific date is forthcoming.

If you have any questions, please reach out to the Help Desk: help@pressable.com

 

403 Forbidden Errors

22:19 UTC – In preparation for our server migration, the Pressable systems team implemented network modifications that have caused some sites with WordPress security plugins to throw 403 Forbidden errors. If you are unable to access your site due to a 403 Forbidden error, please contact the Help Desk for further assistance: help@pressable.com

21:34 UTC – We are investigating reports of sites experiencing 403 Forbidden Errors. As soon as more information becomes available, we will update this post.