Category Archives: Uncategorized

500 Internal Server Errors

22:47 UTC – We are investigating reports of 500 Internal Server Errors (“Error establishing a database connection”) affecting sites on our platform. As soon as we have more information, we will update this post.

23:08 UTC – Our Systems Team has corrected this issue and all sites should be fully operational.  Please reach out to our support team at help@pressable.com with questions or concerns.

WordPress 5.3.2 Released and All Sites Updated

WordPress 5.3.2 has been released and we have updated all sites.

This update addresses a couple of high severity Trac tickets and was issued as a quick maintenance release.

Some of the fixes and enhancements include:

  • Date/Time: Ensure that get_feed_build_date() correctly handles a modified post object with invalid date.
  • Uploads: Fix file name collision in wp_unique_filename() when uploading a file with upper case extension on non case-sensitive file systems.
  • Media: Fix PHP warnings in wp_unique_filename() when the destination directory is unreadable.
  • Administration: Fix the colors in all color schemes for buttons with the .active class.
  • Tests/build tools: In wp_insert_post(), when checking the post date to set future or publish status, use a proper delta comparison.

You can read more about the update and other additional fixes on the official WordPress.org blog: https://wordpress.org/support/wordpress-version/version-5-3-2/

If you have any questions about the update, please contact our support team by submitting a ticket via your https://my.pressable.com panel.

WordPress 5.3.1 Released and All Sites Updated

WordPress 5.3.1 has been released and we have updated all sites.

This update includes 46 fixes and enhancements. Additionally, it adds a variety of security fixes. 

Some of the fixes and enhancements include:

  • Block editor: Fixed Edge scrolling issues and additional JavaScript issues.
  • Administration: Improved admin form controls height and alignment standardization.
  • Date/time: Improved non-GMT dates calculation and fixed date format output in specific languages.
  • Site health: Allow the remind interval for the admin email verification to be filtered.
  • Uploads: Fixed issue with thumbnails overwriting other uploads when the filename matches and excluded PNG images from scaling after upload.
  • Users: Ensure that administration email verification uses the user’s locale instead of the site locale.
  • Security Fix: Patched issue where an unprivileged user could make a post sticky via the REST API.
  • Security Fix: Prevent cross-site scripting (XSS) from being stored in well-crafted links.

 

You can read more about the update and other additional fixes on the official WordPress.org blog: https://wordpress.org/news/2019/12/wordpress-5-3-1-security-and-maintenance-release/

If you have any questions about the update, please contact our support team by submitting a ticket via your https://my.pressable.com panel.

Database Connection Errors

At 3:21 UTC on November 19, a limited number of sites experienced downtime lasting approximately 12 minutes. Affected sites returned a 500 HTTP status and displayed an error message stating that a connection to the database could not be established.

The error occurred due to a software crash. Specifically, the database cluster assigned to the affected sites had not been upgraded to MariaDB 10.3.19, which fixed several software bugs. Once the cluster was upgraded, the issue was resolved.

The Pressable systems team had tested MariaDB 10.3.19 on other clusters, but it had not resolved other crashes. However, given this incident, the Pressable systems team will be prioritizing upgrades of other clusters in our network.

If you have any questions or concerns about this incident, please reach out to the Pressable Helpdesk ( help[@]pressable.com ).

WordPress 5.3

All Pressable sites have been upgraded to WordPress 5.3:

5.3 expands and refines the block editor with more intuitive interactions and improved accessibility. New features in the editor increase design freedoms, provide additional layout options and style variations to allow designers more control over the look of a site.

This release also introduces the Twenty Twenty theme giving the user more design flexibility and integration with the block editor. Creating beautiful web pages and advanced layouts has never been easier.

You can find more information about this release in the announcement post.

If you have any questions or run into any problems, please reach out to help@pressable.com, and we’ll be happy to help.

WordPress 5.2.4

All Pressable sites have been upgraded to WordPress 5.2.4. This is a security release, which fixes six issues. You can find more information about this release in the announcement post.

If you have any questions or run into any problems, please reach out to help@pressable.com, and we’ll be happy to help.

Connection Timeouts

14:25 UTC – In preparation for the maintenance window beginning at 17:00 UTC today, our systems team moved our former IP range to one load balancer. This briefly affected any site that has not updated DNS. The issue is now resolved. If you have not updated DNS, we strongly encourage you to do so as soon as possible.

14:18 UTC – Our systems is investigating Connection Timeout errors affecting several sites on our platform. When we know more, we will update this post. Thanks for your patience.