Category Archives: Uncategorized

Complete Platform Site Connection Issues

04/18 23:31 UTC: Our engineering team has finished their review and all systems are now fully operational. Again we want to apologize for the challenges this loss of connectivity has caused our customers and thank everyone for their patience.

04/18 23:08 UTC: The network has been restored and sites are coming back online. Our systems team is evaluating the status on our end. This post will be updated as more information is available.

04/18 22:15 UTC: The problem has been isolated to a fiber cut in San Antonio, Texas. Our provider has let us know they are actively working on repairing the damage. We expect to have services restored in the next 2 hours.

04/18 20:54 UTC: We have been in contact with our upstream provider who has informed us the outage is caused by a potential fiber cut. They are dispatching teams and working diligently to restore connectivity to our servers.

04/18 19:49 UTC: Our upstream provider is still working to restore connectivity to the data center. We’re actively monitoring the situation and will restore full service once the  issue is resolved. We apologize for the challenges this loss of connectivity has caused our customers.

04/18 18:49 UTC: We’ve had an update from our upstream provider that they’re aware of the outage on their end and currently working to get this resolved.

We expect the outage to be resolved as soon as they are back online. For their status updates follow along here:
https://status.cogecopeer1.com/pages/58b022e2ed91158a3a000df7

04/18 18:20 UTC: We’re currently experiencing some connection issues on a large number of sites on our platform. We’re looking into the issue, and should have this resolved shortly. Thank you for your patience.

 

03/16 Ticket Submission Issue (Resolved)

3/16 5:18 pm UTC: Ticket submission and migrate site forms are now functioning properly through my.pressable.com. You may now continue sending help requests directly through the my.pressable.com User portal.

3/16 3:29pm UTC: Ticket submission and migration submissions from my.pressable.com is currently not functioning properly. If you have submitted a ticket within the last 24 hours without a response, please email us at help@pressable.com to ensure your issue is resolved.

Partial Outage 2/6/18

11:41AM CST: We are investigating a network outage with our upstream provider which is impacting sites on our platform when visited from certain regions.

12:09PM CST: This outage is resolved at this time. Please contact our helpdesk at help@pressable.com if you have any outstanding issues.

Issues with Pressable Support Live Chat

3:20PM CST: We are currently experiencing issues with delayed messages in our support Live Chat. Until this is resolved, you can please report all support-related questions or concerns to our helpdesk at help@pressable.com

4:28PM CST: Issues with support Live Chat have been resolved, and live chat has re-opened.

5:25PM CST: It seems that our upstream chat provider is still experiencing some intermittent problems with delayed / lost chats. We will continue to monitor the situation, and reopen chat tomorrow morning.

01/30/18 09:58AM CST: All systems are operational and we have resumed live chat with all customers.

Holiday Season Support Hours (Partial Repost)

It’s been a very busy year at Pressable and the holiday season is a great time to say thanks to everyone who has supported us and worked alongside us this year. All of the support, encouragement, and belief in what we do is wonderful and we can’t thank everyone enough!

With that in mind, our help desk will have reduced staffing/support on a few set days so that our employees can celebrate the holidays and the year’s accomplishments with their family and friends. Please note these reduced staff days and consider addressing any potential issues in advance. Thank you!

  • Monday, December 25 – Emergency Support Only
  • Monday, January 1 – Emergency Support Only

Our help desk will be working regular hours over the season outside of these days.

Thanks again for your continued support! Happy Holidays!

12/4 Partial Outage – DDOS

UTC 23:11: The attack has been mitigated on our end.

UTC 20:19: We have discovered that the network activity was due to a DDOS attack. We have isolated the attack and stability is beginning to return to the affected sites. We will update again if and when there is more information.

UTC 19:25:  We are currently investigating issues related to strange network activity. This is causing a limited number of sites to load very slowly.  We will update when we have more information.