Between approximately 14:29:38 and 14:38:00 UTC on October 21, 2026, routine updates to our edge infrastructure caused unexpected HTTP 500 errors across some sites.

The issue is resolved.

We have identified the cause and are reviewing additional mitigations.

October 15/26 17:17 UTC — Our platform team has informed us that they are shifting sites hosted in DFW to their real-time replicas in other origins due to facility cooling issues. No action is required from hosts or users. We are awaiting updates from the data center operator regarding the facility’s cooling systems.

19:55 UTC — We are still redirecting traffic while we wait for cooling issues to be addressed at DFW. Some sites that were hosted at DFW may experience slightly slower speeds, while traffic is re-balanced at failover facilities.

21:34:06 UTC — The platform team has informed us the issue is resolved.

No customer action is needed. Real-time failover functioned as expected.

Additional information can be found here.

As of 15:10 UTC today we have removed WordPress version 7.0 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 7.1.

Less than 1.2% of Pressable sites remained on 7.0 at the deadline.

If you encounter any issues with your site(s), please reach out to our support team.

23:45UTC: Pressable updated all sites to WordPress version 7.1, unless set to Previous (more info here).

The WP Rocket plugin caused a fatal on WordPress 7.1, so sites with version 3.23.2.1 or older of the WP Rocket plugin were kept on WordPress version 7.0 for now until WP Rocket releases an updated version compatible with 7.1 (UPDATE: WP Rocket released version 3.23.2.2 on August 20th to resolve the 7.1 fatal).

To see a full list of features and changes, please head over to the release announcement: https://wordpress.org/download/releases/7-1/

20:35 UTC – Intercom functionality has been restored to normal (incident notes here), and we should now receive chats without issues.

14:45 UTC  – The Intercom/Fin support platform that we use is experiencing  outages  affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.

If you need help in the future during a support platform outage, please email us at  help@pressable.com  for technical support and  sales@pressable.com  for Accounts/Billing help.

As of 16:15 UTC today we have removed WordPress version 6.9 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 7.0.

Less than 2% of Pressable sites remained on 6.9 at the deadline.

If you encounter any issues with your site(s), please reach out to our support team.

22:00 UTC: Pressable began updating all sites to WordPress version 7.0, unless set to Previous (more info here). This process may take 30-90 minutes to fully complete.

To see a full list of features and changes, please head over to the release announcement.

As of 16:20 UTC today we have removed WordPress version 6.8 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 6.9.

Less than 2% of Pressable sites remained on 6.8 at the deadline.

If you encounter any issues with your site(s), please reach out to our support team.

All sites still using PHP 8.1 have been updated to PHP 8.2 on December 9th between 16:00-16:30UTC. 

More information, including how to resolve any issues, can be found here.

22:30 UTC: All Pressable sites have now been updated to WordPress version 6.9, unless set to Previous (more info here).

22:00 UTC: Pressable began updating all sites to WordPress version 6.9, unless set to Previous (more info here). This process may take 30-90 minutes to fully complete.

To see a full list of features and changes, please head over to the release announcement.