11:41AM CST: We are investigating a network outage with our upstream provider which is impacting sites on our platform when visited from certain regions.
12:09PM CST: This outage is resolved at this time. Please contact our helpdesk at email@example.com if you have any outstanding issues.
3:20PM CST: We are currently experiencing issues with delayed messages in our support Live Chat. Until this is resolved, you can please report all support-related questions or concerns to our helpdesk at firstname.lastname@example.org
4:28PM CST: Issues with support Live Chat have been resolved, and live chat has re-opened.
5:25PM CST: It seems that our upstream chat provider is still experiencing some intermittent problems with delayed / lost chats. We will continue to monitor the situation, and reopen chat tomorrow morning.
01/30/18 09:58AM CST: All systems are operational and we have resumed live chat with all customers.
UTC 23:11: The attack has been mitigated on our end.
UTC 20:19: We have discovered that the network activity was due to a DDOS attack. We have isolated the attack and stability is beginning to return to the affected sites. We will update again if and when there is more information.
UTC 19:25: We are currently investigating issues related to strange network activity. This is causing a limited number of sites to load very slowly. We will update when we have more information.
Chargify will perform maintenance on Pressable’s payment system on Sunday, October 15, 2017 from 4:00AM to 5:00AM CST. During this time, new signups and transactions will not be accepted.
If you have any questions about this maintenance, please contact our help desk.
Monday 8:27 UTC: We are currently investigating an issue that is resulting in intermittent 500 errors on some sites.
Update 11:23 UTC: This has been resolved.
Our upstream support provider reported two short outages totaling seven minutes on Tue Aug 29 from 22:03 – 22:05 and again from 16:36 – 16:41.
If you sent a ticket to email@example.com it may need to be resent.
This report only effects support tickets and is not the Pressable infrastructure itself which remains fully operational.
Our service provider is reporting all systems are up. We are monitoring the situation throughout the day and will report back if anything changes.