19:27 UTC – Some sites on our platform are experiencing intermittent 3019 HTTPS certificate notifications. Our team is currently investigating and we will update this post with more information as we have it.
15:10 UTC (10/17) – The issue has been related to a widespread Let’s Encrypt Authority X3 outage. We will update this post when more information is available.
15:33: An issue with the latest Jetpack update (version 9.0) resulted in a short period of downtime on some sites. The update has been reverted and the Jetpack team are investigating to find out what caused this. No further issues should occur, but if they do, please let us know via Intercom or firstname.lastname@example.org.
15:15: Affected sites now appear to have stabilised and our Systems Team are continuing to investigate the root cause of the outage.
14:55: Some sites may be experiencing intermittent 504 errors when attempting to visit them. We are currently reviewing this and will keep this page updated as our investigation progresses. Apologies for the inconvenience this may cause.
14:15 UTC 2020-10-05 – Our Systems Team has identified an issue that allowed over-utilisation of specific resources on one of our servers. They are now working on implementing a fix to prevent this occurring in future. We apologise for any inconvenience caused by this.
18:31 UTC 2020-10-04 – Everything is now operational. Our systems team continues to investigate. When we have more information we will update this post. Please reach out to our support team at email@example.com with questions or concerns.
18:07 UTC 2020-10-04 – We are investigating reports of 429 and 504 errors affecting sites on our platform. As soon as we have more information, we will update this post.
All sites on the Pressable platform have been automatically updated to WordPress 5.5.1. This is a maintenance release. More can be read about that here: https://wordpress.org/news/2020/09/wordpress-5-5-1-maintenance-release/
16:53 UTC – Intercom is now reporting all outages have been resolved, and we have full access to Intercom chat again. Thank you for your patience during this downtime.
16:05 UTC – The Intercom team have reported that they are currently experiencing some downtime and increased latency. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/
If you require support during this time, please send an e-mail to firstname.lastname@example.org.
We will continue to update this post as we learn more. We apologize for any inconvenience.
All Pressable sites have been updated to WordPress 5.5
This update includes automatic updates for plugins and themes, a block directory, XML sitemaps, lazy-loading images, 157 enhancements and feature requests, 307 bug fixes, and more. jQuery Migrate has been removed from Core. For more information about this release, please check out the release notes at WordPress.org.
If you have any questions or concerns, please submit a ticket via email@example.com.
July 24, 4:08 UTC – The maintenance was completed successfully, and the maintenance window has ended.
We will be performing routine maintenance on MyPressable Control Panel, which will result in https://my.pressable.com becoming briefly inaccessible tomorrow, July 24, at 4:00 UTC (today, July 23 at 23:00 U.S. Central time).
This maintenance will not affect the availability of sites hosted on our network.
If you need to reach Pressable’s Customer Success team, please email us at firstname.lastname@example.org, and we will promptly assist you.
Thank you for your understanding.
00:25 UTC, July 7 – This issue is now resolved. It was caused by a bug on our end that has been fixed and should not cause problems in the future.
14:32 UTC, July 6 – We have received reports from customers regarding 526 errors and the absence of a valid SSL certificate for domains routed through Cloudflare.
We have reached out to Cloudflare to understand what may be causing this issue and will update this post with more information as it becomes available to us.
In the meantime, please ensure that your SSL/TLS encryption mode is set to
Full instead of
Full (Strict) or any other mode. You may also have to remove and re-add affected domains on your Pressable site.
If you have questions, please contact the Customer Success team: help[@]pressable.com.