Category Archives: Uncategorized

500 Errors

19:50 UTC – All sites should be operational now. Approximately 70 sites were affected by this issue. Our apologies for the inconvenience. If you have any questions, please contact the Help Desk: help@pressable.com

19:07 UTC – Our systems team is investigating reports of 500 errors that are affecting sites on our platform. We believe we have narrowed down the cause and expect the issue to be solved shortly. Thank you for your patience.

Network Issues Affecting a Limited Number of Sites

10:36 PM UTC – In the early hours of January 11th, 2019, we experienced an outage that intermittently affected sites across our platform. This incident lasted just over two and a half hours and while systems are back up and running normally now, we wanted to send along a notice with a breakdown of what occurred.

At around 6:50 AM UTC our servers lost connectivity to each other and were unable to process some requests normally. This breakdown in server communication coincided with changes that were underway at our network provider. These changes were not expected to interrupt service, but issues began part of the way through the scheduled adjustments.

Connections to customer sites continued to fail intermittently as our network provider worked to fix the issue.

Service was fully restored at around 9:30 AM UTC and has remained stable since.

Our network provider has assured us that the issue has been resolved completely and we expect no further downtime as a result of this incident.

We apologize sincerely for the downtime. If you have any questions, concerns, or feedback, please contact us at help@pressable.com and we’ll be glad to address them accordingly.

Thank you!

– The Pressable Team


9:50 AM UTC – 
We believe that the issue has been resolved. 502 Bad Gateway error notifications have ceased, and our systems team is seeing our server infrastructure resume normal operations. If you continue to experience problems or have any questions, please reach out to the Help Desk: help@pressable.com

8:50 AM UTC – Sites on our platform continue to experience intermittent downtime due to an issue at our upstream provider. Resolving this issue is a top priority for our systems team. We will continue to update every hour until resolution.

7:50 AM UTC – Our systems team continues to work with our upstream provider to resolve this issue.  We appreciate your continued patience.

6:45 AM UTC – We have detected several sites throwing 502 Bad Gateway errors. The issue appears to originate at our upstream provider. Our systems team is in contact with them and hopes to have the issue resolved as soon as possible. We will update this post with more information as soon as it becomes available. In the meantime, if you have any questions, please contact the Help Desk: help@pressable.com

SFTP Connection Issues

2:15 AM UTC – SFTP Connectivity has been restored. You should be able to access your SFTP accounts as usual.

2:09 AM UTC – SFTP Connection Status update: Our systems and development teams are diligently working to resolve the issue and have confidence in our steps to getting SFTP operational again. We will update again in an hour.

12:36 AM UTC – At 11:29 PM UTC, we began receiving reports of SFTP connection issues. Our systems and development teams are currently investigating. We will update here with more information as soon as it becomes available. Thank you for your patience.

If you have questions, please reach out to the Help Desk: help@pressable.com

Degraded Performance on Web Server

At approximately 5:09 UTC, our systems team identified an issue on one web server that was causing delayed load times for a limited number of sites on our platform.

At 6:04 UTC, the systems team was able to locate the cause of the problem and implement a fix. All affected sites should load without issue at this time.

If you’re experiencing issues or if you have any questions, please contact the Helpdesk: help@pressable.com

Issues on a Limited Number of Sites

18:00 UTC – December 9: The issue has been resolved. Thank you for your patience!

16:34 UTC – December 9: Our systems team is currently investigating an issue causing downtime for a limited number of sites on our platform. As soon as the issue is resolved, we will update here. Thank you for your patience.

If you need further assistance or have any questions, please submit a ticket via help@pressable.com.

500 Errors on a Limited Number of Sites

3:51 AM UTC, December 6: Our systems team has located the issue and implemented a fix. All affected sites should load without issue. If you continue to experience problems, please reach out to the Helpdesk by emailing help@pressable.com or logging into MyPressable to initiate a chat.

2:46 AM UTC, December 6: At 1:27 AM UTC, we began receiving reports of inaccessible sites on our platform due to 500 Internal Server Errors. Our systems team is currently investigating the cause. We will update here with more information as it becomes available.

500 Errors on a Limited Number of Sites

At approximately 2:29 UTC, a limited number of sites on our platform became inaccessible due to a 500 Internal Server Error.

Our systems team immediately began to investigate the issue and discovered the cause at approximately 4:37 UTC.

By 4:54 UTC, all affected sites were restored.

If you need assistance or have any questions, please contact support at help@pressable.com.