08:34 UTC – The issue has been resolved

08:07 UTC – The Intercom support platform that we use is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.

14:34 UTC – Our chat service provider has addressed the issue. Our Sales and Support team are now working on following up with any customers that reached out to us. Thank you again for your patience with this.

14:26 UTC – The service provider that we use for providing Sales and Support is experiencing an outage affecting our chat functionality. Their team is working on resolving the issue, but as a result there will be a delay in responses to you from our team.

We will update this post once the issue has been resolved. Apologies for any inconvenience.

As of 15:00 UTC today we have removed WordPress version 6.7 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 6.8.1.

Less than 0.5% of Pressable sites remained on 6.7 at the deadline.

If you encounter any issues with your site(s), please reach out to our support team.

We are aware of an issue with WooCommerce 9.8.3 that is resulting in fatal errors on a number of sites. The WooCommerce Team is working on a fix and release to resolve this. We will update this post as this progresses.

Rolling back to 9.8.2 may help, but we are seeing mixed results.

13:00 UTC-0: The WooCommerce Team have identified that sites running block themes and/or that had the transient expire and called the new one today are being affected.

13:15 UTC-0: The WooCommerce Team are continuing to work on their fix.

13:18 UTC-0: A temporary fix for this issue can be found here. If you need assistance applying this to your site, please let us know. A permanent fix will be issued by the WooCommerce Team as soon as possible.

13:40 UTC-0: The temporary fix noted above is working well to resolve this on affected sites. It is recommended that you apply this while awaiting the permanent fix. Please reach out to our Support Team if you need assistance with this.

14:12 UTC-0: The WooCommerce Team continue to work on their final fix and have shared some additional workaround solutions here.

17:26 UTC-0: WooCommerce 9.8.4 containing the final fix is now publicly available. Please ensure any affected sites are updated to the latest version. If you require assistance with this update, please contact our Support Team via Intercom or help@pressable.com.

All sites on the Pressable platform have been automatically updated to WordPress version 6.8 at 17:20UTC today, April 15th, unless set to Previous (more info here).

To see a full list of features and changes, please head over to the release announcement.

15:35 UTC – Intercom functionality has been restored to normal (incident notes here), and we should now receive chats without issues.

15:00 UTC – The Intercom support platform that we use is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.

If you need immediate help, please email us at help@pressable.com for technical support and sales@pressable.com for Accounts/Billing help.

We will update this post once the issue has been resolved. Apologies for any inconvenience.

17:15 UTC – The Intercom support platform is fully operational, and we should now be able to receive chats without issues.

17:00 UTC – The Intercom support platform that we use is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.

If you need immediate help, please email us at help@pressable.com for technical support and sales@pressable.com for Accounts/Billing help.

We will update this post once the issue has been resolved. Apologies for any inconvenience.

All sites on the Pressable platform have been automatically updated to WordPress 6.7, unless set to Previous (more info here).

To see a full list of features and changes, please head over to the release announcement.

As of 15:00 UTC today we have removed WordPress version 6.5 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 6.6.1.

Less than 0.5% of Pressable sites remained on 6.5 at the deadline.

If you encounter any issues with your site(s), please reach out to our support team.

All sites on the Pressable platform have been automatically updated to WordPress 6.6, unless set to Previous (more info here).

To see a full list of features and changes, please head over to the release announcement.