Author Archives: itsrobyn

Issue Adding Collaborators

UPDATE 17:33 UTC – The Mailgun team have resolved the issue they were having and collaborator creation functionality is now working. If you encounter any further problems, please let us know.

14:30 UTC – We are aware of an issue preventing the addition of Collaborators to sites through the My Pressable Control Panel.

This is being caused by an outage that Mailgun is currently experiencing.

Mailgun are implementing a fix for this at the moment and we will update this post once the issue is resolved or if there are any further developments.

In the meantime, if you require any assistance relating to this issue, please get in touch through chat or e-mail – help@pressable.com.

We apologise for any inconvenience caused by this and thank you for your understanding.

WordPress 6.0 Beta is now available

The beta version of the next WordPress update is now available on Pressable sites.

Pressable allows you to test your site on the current Beta release of WordPress. This allows you to check your third-party themes, plugins, and custom code in advance, to make sure they are all compatible with the upcoming stable release of WordPress.

If you’d like to learn about how to test your site on a beta version, please see our knowledge base article: Test WordPress beta versions

According to the WordPress.org roadmap, WordPress 6.0 is scheduled for release on 24th May 2022.

Support Chat: Scheduled Maintenance (2022-04-09)

The platform used for our live chat (Intercom) is planning to carry out scheduled maintenance on their systems between 08:00 and 09:00 UTC on 9th April, 2022 which will result in some downtime or intermittent issues with live chat availability.

During this 1 hour window, we will be unable to provide live chat support.

If you require emergency support, please e-mail us at help@pressable.com and we will endeavour to assist as soon as possible.

Once this maintenance has concluded, we will again be available via live chat to provide our usual support for any questions or issues you may have.

We apologise for any inconvenience caused by this and thank you for your understanding.

Intercom Chat Outage

10:37 UTC – The Intercom team have reported that this issue has now been resolved. Apologies for any inconvenience caused.

10:08 UTC – The Intercom team are experiencing some intermittent outages which is currently affecting our chat functionality. Their team are working on resolving the issue, but there may be some delays in our responses while that happens.

We will update this post once the issue has been resolved. Apologies for any inconvenience.

Issues with My Pressable Control Panel Functionality

17:18 UTC: Our Development Team has determined and resolved the cause of this issue and My Pressable Control Panel functionality has now returned to normal. Thank you for your patience.

16:40 UTC: We are aware of an issue affecting the functionality of some features in the My Pressable Control Panel, such as cloning sites and database access via PHPMyAdmin. Our team is currently investigating and we will continue to provide updates as their investigation progresses.

We apologise for any inconvenience caused by this.

Intercom Chat Outage

14:25 UTC – Intercom have resolved the issues with their systems and our chat is functioning normally again. Apologies for any inconvenience caused.

14:00 UTC – The Intercom team have reported that they are currently experiencing a partial outage in their systems. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/

If you require urgent support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologise for any inconvenience.

PHP 7.2 to 7.3 Upgrade Complete

All sites on the Pressable platform that were still running PHP 7.2 have now automatically been upgraded to 7.3. If you previously upgraded your site(s) to 7.3 or 7.4, this upgrade will not apply to you.

This upgrade was carried out due to PHP 7.2’s end of life being scheduled for 30th November 2020.

More information on this can be found here: https://pressable.com/php-update-assistance/

We don’t anticipate there being any issues caused by this upgrade, but if you experience any, please contact our Support Team via Intercom in your My Pressable Control Panel or send us an e-mail to help@pressable.com.

504 Errors Occurring on Some Sites

15:33: An issue with the latest Jetpack update (version 9.0) resulted in a short period of downtime on some sites. The update has been reverted and the Jetpack team are investigating to find out what caused this. No further issues should occur, but if they do, please let us know via Intercom or help@pressable.com.

15:15: Affected sites now appear to have stabilised and our Systems Team are continuing to investigate the root cause of the outage.

14:55: Some sites may be experiencing intermittent 504 errors when attempting to visit them. We are currently reviewing this and will keep this page updated as our investigation progresses. Apologies for the inconvenience this may cause.

Intercom Chat Outage

16:53 UTC – Intercom is now reporting all outages have been resolved, and we have full access to Intercom chat again. Thank you for your patience during this downtime.

16:05 UTC – The Intercom team have reported that they are currently experiencing some downtime and increased latency. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/

If you require support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologize for any inconvenience.

Website Downtime

06-04-2020 – 03:18 UTC: Jetpack 8.6.1, which fixes the issues in Jetpack 8.6 that caused downtime across our network on June 2, was released earlier today. We have not received any reports of issues, nor have we observed any. If you have any questions or concerns, please contact the Customer Success team: help[@]pressable.com. 

06-02-2020 – 16:41 UTC: During a routine upgrade on the platform, an issue with the new version of Jetpack caused excessive resource utilization for some sites on our infrastructure. The plugin was subsequently reverted to version 8.5, which restored service once deployed across the platform. The matter is still under investigation.

06-02-2020 – 14:57 UTC: Sites affected by this issue should be functioning normally at this time. We will continue to monitor our network and update this post accordingly if additional issues arise. We will also be sharing more information about why this downtime occurred as soon as it becomes available to us.

06-02-2020 – 14:27 UTC: Our systems team have identified the issue and are working to resolve it. Most sites affected by this should now be loading without issue. We will continue to provide more information as it becomes available.

06-02-2020 – 13:57 UTC: An issue affecting a subset of our servers and sites hosted on those has been reported and our support and development teams are working to resolve this. Updates will continue to be provided here.