Author Archives: robynyte

Intercom Downtime

14:18 UTC – The Intercom team has finished their emergency maintenance and the service is back online. We appreciate your patience during this downtime.

14:00 UTC – Intercom (the service we use for Support chats and requests) is currently down for emergency maintenance on the web application and messenger. Unfortunately, this means that we are unable to access the service to respond to chats.

If you require support during this time, please send an e-mail to

We will continue to update this post as we learn more. We apologise for any inconvenience this causes in the meantime.

Site Creation/Clone Issue – “Domain not found”

16:14 UTC – We have been made aware of an issue when creating or cloning sites which is resulting in the message “Domain not found” being displayed instead of the site’s content. Our Systems Team are actively working on resolving the issue.

17:35 UTC – Our Systems Team have corrected this issue and it should no longer occur. If you find any of your sites were affected by this please submit a support ticket and we will be able to apply a fix to the site for you.