Author Archives: robynyte

Intercom Chat Outage

14:25 UTC – Intercom have resolved the issues with their systems and our chat is functioning normally again. Apologies for any inconvenience caused.

14:00 UTC – The Intercom team have reported that they are currently experiencing a partial outage in their systems. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/

If you require urgent support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologise for any inconvenience.

PHP 7.2 to 7.3 Upgrade Complete

All sites on the Pressable platform that were still running PHP 7.2 have now automatically been upgraded to 7.3. If you previously upgraded your site(s) to 7.3 or 7.4, this upgrade will not apply to you.

This upgrade was carried out due to PHP 7.2’s end of life being scheduled for 30th November 2020.

More information on this can be found here: https://pressable.com/php-update-assistance/

We don’t anticipate there being any issues caused by this upgrade, but if you experience any, please contact our Support Team via Intercom in your My Pressable Control Panel or send us an e-mail to help@pressable.com.

504 Errors Occurring on Some Sites

15:33: An issue with the latest Jetpack update (version 9.0) resulted in a short period of downtime on some sites. The update has been reverted and the Jetpack team are investigating to find out what caused this. No further issues should occur, but if they do, please let us know via Intercom or help@pressable.com.

15:15: Affected sites now appear to have stabilised and our Systems Team are continuing to investigate the root cause of the outage.

14:55: Some sites may be experiencing intermittent 504 errors when attempting to visit them. We are currently reviewing this and will keep this page updated as our investigation progresses. Apologies for the inconvenience this may cause.

Intercom Chat Outage

16:53 UTC – Intercom is now reporting all outages have been resolved, and we have full access to Intercom chat again. Thank you for your patience during this downtime.

16:05 UTC – The Intercom team have reported that they are currently experiencing some downtime and increased latency. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/

If you require support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologize for any inconvenience.

Website Downtime

06-04-2020 – 03:18 UTC: Jetpack 8.6.1, which fixes the issues in Jetpack 8.6 that caused downtime across our network on June 2, was released earlier today. We have not received any reports of issues, nor have we observed any. If you have any questions or concerns, please contact the Customer Success team: help[@]pressable.com. 

06-02-2020 – 16:41 UTC: During a routine upgrade on the platform, an issue with the new version of Jetpack caused excessive resource utilization for some sites on our infrastructure. The plugin was subsequently reverted to version 8.5, which restored service once deployed across the platform. The matter is still under investigation.

06-02-2020 – 14:57 UTC: Sites affected by this issue should be functioning normally at this time. We will continue to monitor our network and update this post accordingly if additional issues arise. We will also be sharing more information about why this downtime occurred as soon as it becomes available to us.

06-02-2020 – 14:27 UTC: Our systems team have identified the issue and are working to resolve it. Most sites affected by this should now be loading without issue. We will continue to provide more information as it becomes available.

06-02-2020 – 13:57 UTC: An issue affecting a subset of our servers and sites hosted on those has been reported and our support and development teams are working to resolve this. Updates will continue to be provided here.

Intercom Downtime

14:18 UTC – The Intercom team has finished their emergency maintenance and the service is back online. We appreciate your patience during this downtime.

14:00 UTC – Intercom (the service we use for Support chats and requests) is currently down for emergency maintenance on the web application and messenger. Unfortunately, this means that we are unable to access the service to respond to chats.

If you require support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologise for any inconvenience this causes in the meantime.

Site Creation/Clone Issue – “Domain not found”

16:14 UTC – We have been made aware of an issue when creating or cloning sites which is resulting in the message “Domain not found” being displayed instead of the site’s content. Our Systems Team are actively working on resolving the issue.

17:35 UTC – Our Systems Team have corrected this issue and it should no longer occur. If you find any of your sites were affected by this please submit a support ticket and we will be able to apply a fix to the site for you.