All sites still using PHP 8.1 have been updated to PHP 8.2 on December 9th between 16:00-16:30UTC. 

More information, including how to resolve any issues, can be found here.

22:30 UTC: All Pressable sites have now been updated to WordPress version 6.9, unless set to Previous (more info here).

22:00 UTC: Pressable began updating all sites to WordPress version 6.9, unless set to Previous (more info here). This process may take 30-90 minutes to fully complete.

To see a full list of features and changes, please head over to the release announcement.

21:53 UTC – This incident is now resolved, and all chat and email services are now working as expected.

7:14 UTC – The Intercom support platform that we use is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.

In the future, if you need immediate help during a support platform outage, please email us at help@pressable.com for technical support and sales@pressable.com for Accounts/Billing help.

Important Dates for PHP 8.1 removal (announced June 25th):

• June 25th, 2025 – Pressable announces PHP 8.1 removal set for December 9th, 2025 (matching PHP.net’s lifecycle timeline).
• June 25th, 2025 – My.Pressable.com shows a banner alert for all sites using PHP 8.1 notifying users of the removal on December 9th, 2025 and linking to this post.
• July 15th, 2025 – PHP 8.1 removed as a selection option for all new sites. Sites using PHP 8.1 that are cloned will have access to PHP 8.1.
• December 9th, 2025 – All sites remaining on PHP 8.1 are updated to PHP 8.2.

In addition to the resources on the PHP 8.1 removal notice, we’ve put together the following resource to help with the process of updating your sites to PHP 8.2+: https://pressable.com/knowledgebase/php-update-faqs/

If you have any questions or concerns, please contact us at help@pressable.com or start a new chat.

20:05 UTC: The My.Pressable.com Control Panel is operational again. An unexpected increase in processing background job queues led to a backlog that impacted system performance. The underlying issue has been identified and resolved, and services are now functioning normally.

19:45 UTC: The My.Pressable.com Control Panel should be working. Our Engineers are still working on this to ensure things are resolved. Actual Pressable websites are not impacted.

19:15 UTC: The My.Pressable.com Control Panel is currently offline. Actual Pressable websites are not impacted. Our Engineers are looking into the issue and we’ll post updates shortly

08:34 UTC – The issue has been resolved

08:07 UTC – The Intercom support platform that we use is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.

14:34 UTC – Our chat service provider has addressed the issue. Our Sales and Support team are now working on following up with any customers that reached out to us. Thank you again for your patience with this.

14:26 UTC – The service provider that we use for providing Sales and Support is experiencing an outage affecting our chat functionality. Their team is working on resolving the issue, but as a result there will be a delay in responses to you from our team.

We will update this post once the issue has been resolved. Apologies for any inconvenience.

As of 15:00 UTC today we have removed WordPress version 6.7 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 6.8.1.

Less than 0.5% of Pressable sites remained on 6.7 at the deadline.

If you encounter any issues with your site(s), please reach out to our support team.

We are aware of an issue with WooCommerce 9.8.3 that is resulting in fatal errors on a number of sites. The WooCommerce Team is working on a fix and release to resolve this. We will update this post as this progresses.

Rolling back to 9.8.2 may help, but we are seeing mixed results.

13:00 UTC-0: The WooCommerce Team have identified that sites running block themes and/or that had the transient expire and called the new one today are being affected.

13:15 UTC-0: The WooCommerce Team are continuing to work on their fix.

13:18 UTC-0: A temporary fix for this issue can be found here. If you need assistance applying this to your site, please let us know. A permanent fix will be issued by the WooCommerce Team as soon as possible.

13:40 UTC-0: The temporary fix noted above is working well to resolve this on affected sites. It is recommended that you apply this while awaiting the permanent fix. Please reach out to our Support Team if you need assistance with this.

14:12 UTC-0: The WooCommerce Team continue to work on their final fix and have shared some additional workaround solutions here.

17:26 UTC-0: WooCommerce 9.8.4 containing the final fix is now publicly available. Please ensure any affected sites are updated to the latest version. If you require assistance with this update, please contact our Support Team via Intercom or help@pressable.com.

All sites on the Pressable platform have been automatically updated to WordPress version 6.8 at 17:20UTC today, April 15th, unless set to Previous (more info here).

To see a full list of features and changes, please head over to the release announcement.