17:18 UTC: Our Development Team has determined and resolved the cause of this issue and My Pressable Control Panel functionality has now returned to normal. Thank you for your patience.
16:40 UTC: We are aware of an issue affecting the functionality of some features in the My Pressable Control Panel, such as cloning sites and database access via PHPMyAdmin. Our team is currently investigating and we will continue to provide updates as their investigation progresses.
We apologise for any inconvenience caused by this.
All sites on the Pressable platform have been automatically updated to WordPress 5.6. The release includes the following features:
- Updated versions of jQuery (3.5.1) and jQuery Migrate (3.3.1).
- PHP 8 compatibility improvements.
- Site Health updates.
- And more
You can read more about this release here: https://wordpress.org/news/2020/12/simone/
19:30 UTC Nov. 29 – Intercom has informed us that the issue on their end that impacted our live chat is resolved.
20:48 UTC – We are experiencing an issue with our Intercom chat messenger failing to load. Our team is currently investigating.
If you require support during this time, please send an email to email@example.com
We will update this post once the issue has been resolved. Apologies for any inconvenience.
14:25 UTC – Intercom have resolved the issues with their systems and our chat is functioning normally again. Apologies for any inconvenience caused.
14:00 UTC – The Intercom team have reported that they are currently experiencing a partial outage in their systems. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/
If you require urgent support during this time, please send an e-mail to firstname.lastname@example.org.
We will continue to update this post as we learn more. We apologise for any inconvenience.
All sites on the Pressable platform that were still running PHP 7.2 have now automatically been upgraded to 7.3. If you previously upgraded your site(s) to 7.3 or 7.4, this upgrade will not apply to you.
This upgrade was carried out due to PHP 7.2’s end of life being scheduled for 30th November 2020.
More information on this can be found here: https://pressable.com/php-update-assistance/
We don’t anticipate there being any issues caused by this upgrade, but if you experience any, please contact our Support Team via Intercom in your My Pressable Control Panel or send us an e-mail to email@example.com.
All sites on the Pressable platform have been automatically updated to WordPress 5.5.3. This is a maintenance release. More can be read about that here: https://wordpress.org/news/2020/10/wordpress-5-5-3-maintenance-release/
All sites on the Pressable platform have been automatically updated to WordPress 5.5.2. This is a maintenance release. More can be read about that here: https://wordpress.org/news/2020/10/wordpress-5-5-2-security-and-maintenance-release/
01:05 UTC – https://my.pressable.com is back up and fully operational. If anyone has any questions please contact us at firstname.lastname@example.org.
00:16 UTC – We are investigating an issue when accessing https://my.pressable.com. In the meantime, if you require support, please contact us via email: email@example.com
19:27 UTC – Some sites on our platform are experiencing intermittent 3019 HTTPS certificate notifications. Our team is currently investigating and we will update this post with more information as we have it.
15:10 UTC (10/17) – The issue has been related to a widespread Let’s Encrypt Authority X3 outage. We will update this post when more information is available.
15:33: An issue with the latest Jetpack update (version 9.0) resulted in a short period of downtime on some sites. The update has been reverted and the Jetpack team are investigating to find out what caused this. No further issues should occur, but if they do, please let us know via Intercom or firstname.lastname@example.org.
15:15: Affected sites now appear to have stabilised and our Systems Team are continuing to investigate the root cause of the outage.
14:55: Some sites may be experiencing intermittent 504 errors when attempting to visit them. We are currently reviewing this and will keep this page updated as our investigation progresses. Apologies for the inconvenience this may cause.