Issues with SSL Certificates (RESOLVED)

Update: 7:00PM Central: The issue with our SSL provider has been resolved. New domains should have no issues with being assigned SSL certificates moving forward.

8:00 AM Central: We are currently experiencing issues with issuing new SSL certificates from our third party provider. We are actively working with them in order to get the issue resolved so that new SSL certs can be issued to your domains. Please contact the helpdesk for more information.

4/11 Brief Outage (RESOLVED)

At approximately 7:24 PM Central on 4/11 (00:24 UTC on 4/12), we experienced a brief outage for some sites on our network. We isolated the issue and site availability was restored to normal at approximately 7:30 PM Central (00:30 UTC).

We will continue to monitor the situation but do not expect further issues. If you have any questions or concerns, please contact our help desk by submitting a ticket from your control panel.


3/29 Partial Outage

12:40 UTC We are aware of and investigating a partial outage impacting some customer sites.

13:05 UTC Outage resolved. Investigation into cause of outage ongoing.

Delay in new “” domains

UPDATE: 19:16 UTC everything back to normal

UPDATE: 19:06 UTC services appear to be restored, we are in the process of creating “” sub-domain entries that failed to create during the outage.

We are aware of a delay that is impacting the creation of sub-domains on the “” domain for newly created sites. This issue is due to an API outage at our upstream DNS provider. More details will be posted here as they become available.

New Year’s Day Help Desk Schedule

Our Help Desk will have reduced staffing for New Year’s Day. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Sunday, January 1, 2017: Emergency support only

Our Help Desk will return to its regular schedule on Monday, January 2, 2017. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy New Year to you and yours!