Delay in new “.mystagingwebsite.com” domains

UPDATE: 19:16 UTC everything back to normal

UPDATE: 19:06 UTC services appear to be restored, we are in the process of creating “mystagingwebsite.com” sub-domain entries that failed to create during the outage.

We are aware of a delay that is impacting the creation of sub-domains on the “mystagingwebsite.com” domain for newly created sites. This issue is due to an API outage at our upstream DNS provider. More details will be posted here as they become available.

New Year’s Day Help Desk Schedule

Our Help Desk will have reduced staffing for New Year’s Day. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Sunday, January 1, 2017: Emergency support only

Our Help Desk will return to its regular schedule on Monday, January 2, 2017. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy New Year to you and yours!

Help Desk Holiday Schedule

Our Help Desk will have reduced staffing for the holidays. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Saturday, December 24, 2016: Emergency support only
  • Sunday, December 25, 2016: Emergency support only

Our Help Desk will return to its regular schedule on Monday, December 26, 2016. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy holidays to you and yours!

Help Desk Schedule for Thanksgiving

Our Help Desk will have reduced staffing for the Thanksgiving holiday. Please note our holiday support hours and consider addressing any potential issues in advance:

  • Thursday, November 24, 2016: Emergency support only
  • Friday, November 25, 2016: Emergency support only

Our Help Desk will return to its regular schedule on Saturday, November 26, 2016. If you have any questions or concerns about this notice, please contact our Help Desk. Thank you, and happy Thanksgiving to you and yours!

Slow Load Times on Some Sites

RESOLVED @ 1:25PM CDT:  All sites are now loading as expected.

We are actively investigating an issue that is causing slow load times on some customers’ sites. We will update this post with more information as soon as it becomes available.

Investigating outage

RESOLVED @ 8:33AM CST: Things have been stable for more than 8 hours. The root cause of the incident does appear to be a spike in traffic to our servers which caused a rather ungraceful failure of a couple load balancers.  We’ve identified some issues that will help prevent this scenario in the future and will be implementing them over the next few days.

UPDATE @ 12:18AM CST:  All sites continue to operate normally.  We will continue to monitor things throughout the evening.  Our initial findings show that this incident was most likely caused by an abnormal spike in traffic toward Pressable’s servers.

We are currently investigating an outage affecting a percentage of the sites on the Pressable platform.  Currently, everything is back up and operating as expected.  The partial outage lasted from around 11:00 Central to 11:30 Central time.  Once we have more information, we will update this post.