504 Errors Occurring on Some Sites

15:33: An issue with the latest Jetpack update (version 9.0) resulted in a short period of downtime on some sites. The update has been reverted and the Jetpack team are investigating to find out what caused this. No further issues should occur, but if they do, please let us know via Intercom or help@pressable.com.

15:15: Affected sites now appear to have stabilised and our Systems Team are continuing to investigate the root cause of the outage.

14:55: Some sites may be experiencing intermittent 504 errors when attempting to visit them. We are currently reviewing this and will keep this page updated as our investigation progresses. Apologies for the inconvenience this may cause.

429/504 Errors

14:15 UTC 2020-10-05 – Our Systems Team has identified an issue that allowed over-utilisation of specific resources on one of our servers. They are now working on implementing a fix to prevent this occurring in future. We apologise for any inconvenience caused by this.

18:31 UTC 2020-10-04 – Everything is now operational. Our systems team continues to investigate. When we have more information we will update this post. Please reach out to our support team at help@pressable.com with questions or concerns.

18:07 UTC 2020-10-04 – We are investigating reports of 429 and 504 errors affecting sites on our platform. As soon as we have more information, we will update this post.

Intercom Chat Outage

16:53 UTC – Intercom is now reporting all outages have been resolved, and we have full access to Intercom chat again. Thank you for your patience during this downtime.

16:05 UTC – The Intercom team have reported that they are currently experiencing some downtime and increased latency. This means that our Intercom chat system is currently intermittently inaccessible and responses to issues may be delayed. https://www.intercomstatus.com/

If you require support during this time, please send an e-mail to help@pressable.com.

We will continue to update this post as we learn more. We apologize for any inconvenience.

WordPress 5.5

All Pressable sites have been updated to WordPress 5.5

This update includes automatic updates for plugins and themes, a block directory, XML sitemaps, lazy-loading images, 157 enhancements and feature requests, 307 bug fixes, and more. jQuery Migrate has been removed from Core. For more information about this release, please check out the release notes at WordPress.org.

If you have any questions or concerns, please submit a ticket via help@pressable.com.

MyPressable Control Panel Scheduled Maintenance

July 24, 4:08 UTC – The maintenance was completed successfully, and the maintenance window has ended.

We will be performing routine maintenance on MyPressable Control Panel, which will result in https://my.pressable.com becoming briefly inaccessible tomorrow, July 24, at 4:00 UTC (today, July 23 at 23:00 U.S. Central time).

This maintenance will not affect the availability of sites hosted on our network.

If you need to reach Pressable’s Customer Success team, please email us at help@pressable.com, and we will promptly assist you.

Thank you for your understanding.

Cloudflare SSL Issues (HTTP/2 526)

00:25 UTC, July 7 – This issue is now resolved. It was caused by a bug on our end that has been fixed and should not cause problems in the future.

14:32 UTC, July 6 – We have received reports from customers regarding 526 errors and the absence of a valid SSL certificate for domains routed through Cloudflare.

We have reached out to Cloudflare to understand what may be causing this issue and will update this post with more information as it becomes available to us.

In the meantime, please ensure that your SSL/TLS encryption mode is set to Full instead of Full (Strict) or any other mode. You may also have to remove and re-add affected domains on your Pressable site.

If you have questions, please contact the Customer Success team: help[@]pressable.com.

WordPress 5.4.2

All Pressable sites have been updated to WordPress 5.4.2.

This security and maintenance release features 23 fixes and enhancements. Plus, it adds a number of security fixes. For more information about this release, please check out the release notes at WordPress.org.

If you have any questions or concerns, please submit a ticket via help@pressable.com.

Website Downtime

06-04-2020 – 03:18 UTC: Jetpack 8.6.1, which fixes the issues in Jetpack 8.6 that caused downtime across our network on June 2, was released earlier today. We have not received any reports of issues, nor have we observed any. If you have any questions or concerns, please contact the Customer Success team: help[@]pressable.com. 

06-02-2020 – 16:41 UTC: During a routine upgrade on the platform, an issue with the new version of Jetpack caused excessive resource utilization for some sites on our infrastructure. The plugin was subsequently reverted to version 8.5, which restored service once deployed across the platform. The matter is still under investigation.

06-02-2020 – 14:57 UTC: Sites affected by this issue should be functioning normally at this time. We will continue to monitor our network and update this post accordingly if additional issues arise. We will also be sharing more information about why this downtime occurred as soon as it becomes available to us.

06-02-2020 – 14:27 UTC: Our systems team have identified the issue and are working to resolve it. Most sites affected by this should now be loading without issue. We will continue to provide more information as it becomes available.

06-02-2020 – 13:57 UTC: An issue affecting a subset of our servers and sites hosted on those has been reported and our support and development teams are working to resolve this. Updates will continue to be provided here.