Service issue – Creating new sites and page view calculations

Update: 2:00 PM UTC0 the issue with new site creation and page view calculations has been fully resolved. We thank you for your patience while we investigated and fixed the source of the problem.

If you still find that you are having problems, please try refreshing your browser and then contact our support team.

At 1:00 PM UTC0 we began experiencing an issue displaying page views and creating new sites on our platform.

Our team is currently working to identify and fix the cause.

Existing sites will still function as expected, even though you will not be able to see your page view stats.

New sites will temporarily not be able to be created. This includes cloning an existing site.

We’ll continue to update here as necessary.

WordPress 5.8 Beta is now available

The beta version of the next WordPress update is now available on Pressable sites.

Pressable allows you to test your site on the current Beta release of WordPress. This allows you to check your third-party themes, plugins, and custom code in advance, to make sure they are all compatible with the upcoming stable release of WordPress.

If you’d like to learn about how to test your site on a bet version, please see our knowledge base article:

Test WordPress beta versions

Database Connection Errors

17:25 UTC – Our systems team is currently investigating database connection errors that are affecting some sites. We are actively monitoring the situation and will update this post with more information as we have it.

17:45 UTC – The root cause of the database connection issue has been identified and resolved. We are working on some changes to prevent it from happening again. Apologies for the inconvenience to all affected by this brief outage.

Intercom Chat Outage

10:37 UTC – The Intercom team have reported that this issue has now been resolved. Apologies for any inconvenience caused.

10:08 UTC – The Intercom team are experiencing some intermittent outages which is currently affecting our chat functionality. Their team are working on resolving the issue, but there may be some delays in our responses while that happens.

We will update this post once the issue has been resolved. Apologies for any inconvenience.

WordPress 5.7.1

All sites on the Pressable platform have been automatically updated to WordPress 5.7.1 This minor version release includes the various small bug fixes.

For a detailed list of the changes included in this version, please check the version history HERE.

WordPress 5.7

All sites on the Pressable platform have been automatically updated to WordPress 5.7. This release includes the following features:

  • Version 9.9 of the Gutenberg plugin, including various block improvements
  • Robots API and Media Search Engine Visibility
  • Detect HTTPS support
  • Lazy-load iframes
  • jQuery migrate-related Deprecation notice clean-up
  • Admin color palette standardization

You can read more about this release here:

504 Gateway Timeout Errors

02:56 UTC: All known gateway timeout errors have been resolved. We will follow up with more information as we receive it.

02:27 UTC: We are currently investigating 504 gateway timeout errors that appear to be affecting a select few sites on our platform. We will update this post with more information as we receive it.

Issues with My Pressable Control Panel Functionality

17:18 UTC: Our Development Team has determined and resolved the cause of this issue and My Pressable Control Panel functionality has now returned to normal. Thank you for your patience.

16:40 UTC: We are aware of an issue affecting the functionality of some features in the My Pressable Control Panel, such as cloning sites and database access via PHPMyAdmin. Our team is currently investigating and we will continue to provide updates as their investigation progresses.

We apologise for any inconvenience caused by this.