SFTP Maintenance

22:40 UTC – Maintenance has ended. Thank you!

19:50 UTC – Our systems team is conducting maintenance that may cause SFTP access to become intermittent at times. We will update this post with more information once the maintenance is finished. If you need assistance, please contact the Help Desk: help@pressable.com

Intermittent Slow Loading CDN Issue

4:50 UTC February 28 –  The CDN for all sites in Production Mode has been re-enabled over the past 4 hours. We appreciate your patience on this issue. If you have any questions, please contact the Help Desk: help@pressable.com.

23:21 UTC February 27 – Our CDN provider reports that they have resolved the issue. The Pressable systems team will begin reactivating the CDN later this evening for those who had them deactivated earlier.

20:21 UTC / February 27 – Our CDN provider reports that they have isolated this issue to a single router. They have assured us that resolving the issue remains a high priority. In the meantime, we have begun disabling the CDN on a limited number of sites as a short term solution. So far, CDN deactivation has had a minimal impact on server performance, and our systems team has decided to continue with the deactivation of the CDN on additional server pools. We must stress that this is a temporary measure and that we are actively evaluating other options – both medium and long term – to solve for this issue. As always, we thank you again for your continued patience and understanding.

18:24 UTC / February 27 – This issue continues to impact several sites on our platform intermittently. While we remain in contact with our CDN provider to resolve this issue, we have begun exploring alternative measures. As soon as we have more information, we will update here. In the meantime, we greatly appreciate your patience and understanding.

14:29 UTC / February 26 – We continue to work with our CDN provider to address this issue. We have reiterated the urgency of having this issue resolved as soon as possible to our provider. If you detect assets from our CDN URLs ( https://*-zippykid.netdna-ssl.com ) taking significant amounts of time to load or not loading at all, we recommend turning off Production Mode for the time being. We thank you for your continued patience.

1:17 UTC / February 26 – We are still working with our CDN provider to determine what is causing some of our sites to experience longer response and load times. We will continue to update this page as new information is available.

16:24 UTC / February 25 – Our systems team has begun investigating an intermittent issue we are seeing with our CDN provider. In some cases, we are noticing sites take longer to respond and load due to a delay in retrieving images from our CDN provider. We will update this status page as new information is available.

Intermittent 502 Errors

At 6:46 AM UTC, our systems team began investigating 502 Bad Gateway errors affecting several sites on our platform. The issue coincided with scheduled maintenance at our network provider that was to begin approximately at 6:00 AM UTC. Consequently, at 7:20 AM UTC we contacted our network provider to address the issue.  By 8:30 AM UTC, the issue was resolved.

If you have any questions or need assistance, please contact the Help Desk: help@pressable.com

502 Bad Gateway Errors

4:15 UTC – Our systems team has located the issue and is working to address it fully. However, all affected sites should be functioning normally at this time. If you have any questions, please contact the Help Desk: help@pressable.com

3:49 UTC – We have detected an issue on our platform causing 502 Bad Gateway Errors on some sites. We are investigating and will post more information as it becomes available.

500 Errors

19:50 UTC – All sites should be operational now. Approximately 70 sites were affected by this issue. Our apologies for the inconvenience. If you have any questions, please contact the Help Desk: help@pressable.com

19:07 UTC – Our systems team is investigating reports of 500 errors that are affecting sites on our platform. We believe we have narrowed down the cause and expect the issue to be solved shortly. Thank you for your patience.

Network Issues Affecting a Limited Number of Sites

10:36 PM UTC – In the early hours of January 11th, 2019, we experienced an outage that intermittently affected sites across our platform. This incident lasted just over two and a half hours and while systems are back up and running normally now, we wanted to send along a notice with a breakdown of what occurred.

At around 6:50 AM UTC our servers lost connectivity to each other and were unable to process some requests normally. This breakdown in server communication coincided with changes that were underway at our network provider. These changes were not expected to interrupt service, but issues began part of the way through the scheduled adjustments.

Connections to customer sites continued to fail intermittently as our network provider worked to fix the issue.

Service was fully restored at around 9:30 AM UTC and has remained stable since.

Our network provider has assured us that the issue has been resolved completely and we expect no further downtime as a result of this incident.

We apologize sincerely for the downtime. If you have any questions, concerns, or feedback, please contact us at help@pressable.com and we’ll be glad to address them accordingly.

Thank you!

– The Pressable Team


9:50 AM UTC – 
We believe that the issue has been resolved. 502 Bad Gateway error notifications have ceased, and our systems team is seeing our server infrastructure resume normal operations. If you continue to experience problems or have any questions, please reach out to the Help Desk: help@pressable.com

8:50 AM UTC – Sites on our platform continue to experience intermittent downtime due to an issue at our upstream provider. Resolving this issue is a top priority for our systems team. We will continue to update every hour until resolution.

7:50 AM UTC – Our systems team continues to work with our upstream provider to resolve this issue.  We appreciate your continued patience.

6:45 AM UTC – We have detected several sites throwing 502 Bad Gateway errors. The issue appears to originate at our upstream provider. Our systems team is in contact with them and hopes to have the issue resolved as soon as possible. We will update this post with more information as soon as it becomes available. In the meantime, if you have any questions, please contact the Help Desk: help@pressable.com

SFTP Connection Issues

2:15 AM UTC – SFTP Connectivity has been restored. You should be able to access your SFTP accounts as usual.

2:09 AM UTC – SFTP Connection Status update: Our systems and development teams are diligently working to resolve the issue and have confidence in our steps to getting SFTP operational again. We will update again in an hour.

12:36 AM UTC – At 11:29 PM UTC, we began receiving reports of SFTP connection issues. Our systems and development teams are currently investigating. We will update here with more information as soon as it becomes available. Thank you for your patience.

If you have questions, please reach out to the Help Desk: help@pressable.com