Last Wednesday, April 18th, Pressable experienced an outage from an accidental fiber cut in our upstream provider’s connectivity. Over the past week we’ve worked with our upstream provider, as well as our engineering team, to ensure future outages don’t happen again.
We have evaluated and inspected the redundant fiber connectivity to our data center. During this process we confirmed the following important factors. First, the upstream provider had an undocumented and isolated area or fiber without redundancy. The outage occurred when the fiber in this area was accidentally cut.
Secondly, there is now 99.07% redundancy for the remaining connectivity. This provides confidence in our facility serving the uptime and availability you’ve come to expect from Pressable.
We are working as quickly as possible to get the final < 1% of our network fully redundant in the weeks ahead and will continue to update our valued customers as progress is made. In the meantime, if you have any questions feel free to reach out to me directly by emailing Jay@Pressable.com .
04/18 23:31 UTC: Our engineering team has finished their review and all systems are now fully operational. Again we want to apologize for the challenges this loss of connectivity has caused our customers and thank everyone for their patience.
04/18 23:08 UTC: The network has been restored and sites are coming back online. Our systems team is evaluating the status on our end. This post will be updated as more information is available.
04/18 22:15 UTC:
04/18 20:54 UTC: We have been in contact with our upstream provider who has informed us the outage is caused by a
04/18 19:49 UTC: Our upstream provider is still working to restore connectivity to the data center. We’re actively monitoring the situation and will restore full service once the issue is resolved. We apologize for the challenges this loss of connectivity has caused our customers.
04/18 18:49 UTC: We’ve had an update from our upstream provider that they’re aware of the outage on their end and currently working to get this resolved.
We expect the outage to be resolved as soon as they are back online. For their status updates follow along here:
04/18 18:20 UTC: We’re currently experiencing some connection issues on a large number of sites on our platform. We’re looking into the issue, and should have this resolved shortly. Thank you for your patience.
3/16 5:18 pm UTC: Ticket submission and migrate site forms are now functioning properly through my.pressable.com. You may now continue sending help requests directly through the my.pressable.com User portal.
3/16 3:29pm UTC: Ticket submission and migration submissions from my.pressable.com is currently not functioning properly. If you have submitted a ticket within the last 24 hours without a response, please email us at firstname.lastname@example.org to ensure your issue is resolved.
We are currently investigating an issue related to sites running an out of date version of the MailChimp for WooCommerce plugin.
We are in the processes of batch updating this plugin across our network and will update this post as soon as more information is available.
UPDATE 5:05 PM Central: All affected sites have been updated to the latest version of the plugin. We are going to investigate this issue and will provide more details as necessary.
If you have specific questions or concerns, please submit a ticket from your https://my.pressable.com panel or email us at email@example.com
11:41AM CST: We are investigating a network outage with our upstream provider which is impacting sites on our platform when visited from certain regions.
12:09PM CST: This outage is resolved at this time. Please contact our helpdesk at firstname.lastname@example.org if you have any outstanding issues.
3:20PM CST: We are currently experiencing issues with delayed messages in our support Live Chat. Until this is resolved, you can please report all support-related questions or concerns to our helpdesk at email@example.com
4:28PM CST: Issues with support Live Chat have been resolved, and live chat has re-opened.
5:25PM CST: It seems that our upstream chat provider is still experiencing some intermittent problems with delayed / lost chats. We will continue to monitor the situation, and reopen chat tomorrow morning.
01/30/18 09:58AM CST: All systems are operational and we have resumed live chat with all customers.