21:30 UTC – Thursday, February 22nd
The MyPresseable Control Panel job queue and general site administration are back to normal. Issues resolved.

19:55 UTC – Thursday, February 22nd
We’re observing significant improvements in task queues and request responses. Some delays may still be present but services are largely back to normal operation.

18:19 UTC – Thursday, February 22nd
We are currently experiencing issues with the MyPressable Control Panel tasks runner. This may cause delays for certain site-related jobs including the provisioning of new domain names, backup download generation, and other tasks.

Our team is aware and actively working on this. Additionally, we are taking actions to ensure that this issue does not occur again in the future.

We will update this post once the issue has been resolved.

11.00 UTC – Most Intercom functionality has been restored to normal, and we should now receive chats without issues. The Intercom team is working on further fixes.

09:10 UTC – The Intercom team is experiencing outages affecting our chat functionality. Their team is working on resolving the issue, but there may be some delays in our responses.

We will update this post once the issue has been resolved. Apologies for any inconvenience.

As of 16:00 UTC today we have removed WordPress version 6.3.2 from the Pressable platform and all sites still using that version have been automatically updated to WordPress 6.4.1.

If you encounter any issues with your site(s), please reach out to our support team.

All sites on the Pressable platform have been automatically updated to WordPress 6.4.1 as of 2:00 UTC today, unless set to Previous (more info here).

6.4.1 is a maintenance release that fixes a few bugs, outlined here.

All sites on the Pressable platform have been automatically updated to WordPress 6.4, unless set to Previous (more info here).

To see a full list of features and changes, please head over to the release announcement.

UPDATE: October 12th 17:30pm (UTC)
The Intercom platform issue has been resolved and support chat is back up.

October 12th 16:10pm (UTC)
The platform that we use for providing support (Intercom) is currently experiencing issues (status here). During this time you may not be able to contact our support team via live chat.

You can still email us at help@pressable.com and we will reply as quickly as we can.

We apologize for the trouble caused by this.

March 22nd, 2023
A network provider for the MyPressable Control Panel began experiencing issues around 18:35 UTC on March 22nd, 2023. This affected access to my.pressable.com.

Network connectivity was restored at 18:46 UTC and my.pressable.com is accessible again.

Our hosting servers, and end-user sites, were not affected by this issue.

15:00 UTC – March 8th, 2023
The maintenance is complete.

21:40 UTC – March 7th, 2023
The MyPressable Control Panel is undergoing maintenance.

This may lead to temporary 502 error messages when accessing certain pages across https://my.pressable.com. These errors should resolve themselves upon refreshing or reloading the affected page.

End user sites, the Pressable API, and other Pressable services are unaffected.

If you encounter issues with your site(s) or account, please reach out to our support team.

UPDATE – 15:56 UTC: SFTP & SSH connection issues have been resolved.

15:30 UTC, February 7th, 2023: Our systems team began investigating reports of intermittent SFTP & SSH connection failures.

This does not affect other web services and sites are operating normally. However, SFTP & SSH users may experience degraded connections or general connection failures.

Our systems team is currently investigating and working with the Jetpack team regarding issues with creating and assigning Jetpack licenses to newly created sites.

This appears to have affected all sites created since 2022-11-03 at 15:16 UTC time.

We will update this post once the issue has been resolved.

Thank you for your patience.

UPDATE 2022-11-04 at 19:07 UTC – The issue has been resolved and all sites affected have been successfully assigned Jetpack licenses.