UPDATE: October 12th 17:30pm (UTC)
The Intercom platform issue has been resolved and support chat is back up.
October 12th 16:10pm (UTC)
The platform that we use for providing support (Intercom) is currently experiencing issues (status here). During this time you may not be able to contact our support team via live chat.
You can still email us at firstname.lastname@example.org and we will reply as quickly as we can.
We apologize for the trouble caused by this.