Author Archives: Roberto

Holiday Season Support Hours

It’s been a very busy year at Pressable and the holiday season is a great time to say thanks to everyone who has supported us and worked alongside us this year. All of the support, encouragement, and belief in what we do is wonderful and we can’t thank everyone enough!

With that in mind, our help desk will have reduced staffing/support on a few set days so that our employees can celebrate the holidays and the year’s accomplishments with their family and friends. Please note these reduced staff days and consider addressing any potential issues in advance. Thank you!

  • Thursday, November 23 – Emergency Support Only
  • Friday, November 24 – Emergency Support Only
  • Monday, December 25 – Emergency Support Only
  • Monday, January 1 – Emergency Support Only

Our help desk will be working regular hours over the season outside of these days.

Thanks again for your continued support! Happy Holidays!

4/11 Brief Outage (RESOLVED)

At approximately 7:24 PM Central on 4/11 (00:24 UTC on 4/12), we experienced a brief outage for some sites on our network. We isolated the issue and site availability was restored to normal at approximately 7:30 PM Central (00:30 UTC).

We will continue to monitor the situation but do not expect further issues. If you have any questions or concerns, please contact our help desk by submitting a ticket from your https://my.pressable.com control panel.

Thanks!

Emergency Maintenance: May 10th, 2016

We are about to begin an emergency maintenance period that will affect a large group of customers.

During this time, we expect affected sites to continue to stay up and available, but customers will be unable to upload or modify files.

This maintenance will begin immediately and we expect it to last around 30 minutes.

If you have questions or concerns, please submit a ticket to our help desk via your https://my.pressable.com control panel.

UPDATE 3:00PM Central: The maintenance period is lasting longer than initially anticipated. Affected sites remain in a “read only” state where files are not able to be uploaded or modified. We will update again as soon as more information is available.

UPDATE 3:30PM Central: Maintenance has now been completed and read/write functionality is available again to all sites. Please contact us if you have any questions or concerns and thank you for your patience during this maintenance.

SFTP Unavailability

UPDATE (4:36PM CDT): We’ve corrected this issue, and SFTP access is fully functional across all sites once again. If you are still having trouble, please submit a ticket to our helpdesk in http://my.pressable.com/

We are currently experiencing an issue that is causing SFTP to be unavailable for many customers. We are working diligently toward getting this resolved as soon as possible and will provide updates as they become available.

If you have questions or concerns, please contact us via your https://my.pressable.com control panel, or email us at help@pressable.com

Emergency Maintenance: IAD Datacenter

Update (1:26PM CDT) All sites on IAD are up, and the SFTP/Upload issues are now resolved. Please contact the helpdesk if you have any outstanding issues, questions, or concerns.

We are going to be immediately performing an emergency maintenance for clusters in our IAD datacenter.

This goal of the maintenance is to resolve issues related to customers not being able to upload to their sites via SFTP or the WordPress dashboard. These issues are occurring as a side effect last night’s scheduled Cloud Block Storage maintenance from Rackspace.

This maintenance will cause sites in IAD to be unavailable while we resolve these issues.

If you have questions or concerns, please contact our helpdesk via your https://my.pressable.com panel and we can address them accordingly.

Rackspace Scheduled Maintenance (UPDATED)

Update (3/23/16): Rackspace has scheduled additional maintenance for Thursday, March 23. Please check the maintenance schedule below to see if your site(s) will be impacted.

Rackspace will be performing scheduled maintenance on several servers over the coming week beginning on Monday, March 21. The maintenance schedule is as follows:

Note: You can identify which galaxy your site(s) are on by referencing the following knowledge base article:

How do I Identify what cluster my site is on?

Monday, March 21 at 9:00pm to Tuesday, March 22 at 3:00am Central

There may be brief disruption of service to customers on the following galaxies in our IAD datacenter:

  • Cartwheel
  • Hyperion
  • Pegasus
  • Shadowfax

Wednesday, March 23 from 12:00am to 5:00am Central

A small number of customers on the following galaxies in our IAD datacenter may experience a brief interruption in their SSH connectivity:

  • Hyperion
  • Pegasus
  • Shadowfax

Wednesday, March 23 at 10:00pm to Thursday, March 24 at 4:30am Central

There may be brief disruption of service and intermittent slowness to customers on the following galaxies in our ORD datacenter:

  • Galaxy01
  • Thor
  • Bode
  • Hydra
  • Ursa

Thursday, March 23 from 9:00pm to 11:00pm Central

There may be brief disruption of service to customers on the following galaxies in our IAD datacenter:

  • Cartwheel
  • Hyperion
  • Pegasus
  • Shadowfax

Friday, March 25 from 3:00am to 4:00am Central

There may be brief disruption of service to customers on the following galaxies in our IAD datacenter:

  • Hyperion
  • Pegasus
  • Shadowfax
  • Cartwheel

If you have any questions or concerns about this maintenance, please reach out to us by email (help@pressable.com) or submit a ticket for our Help Desk through the MyPressable Control Panel (https://my.pressable.com).

Thank you!

Emergency Maintenance in Virginia Datacenter

We have just begun a period of Emergency Maintenance in our Virginia Datacenter. We discovered an issue this morning that was causing trouble with files being uploaded properly to sites. This turns out to be related to an issue on the file server that houses data on the clusters in our Virginia Datacenter.

This emergency maintenance is currently underway and sites in the Virginia DC will experience a small window of downtime that is starting right now.

We will update this status blog again as soon as sites and the file server are back up.

UPDATE 3:00 PM Central: The period of emergency maintenance concluded at around 1:45PM Central time. At this point all sites affected had availability restored and service returned to normal. As of this update, all systems are now back up and functioning normally again.

If you have any questions or concerns, please contact our help desk by submitting a ticket via your https://my.pressable.com control panel.