Category Archives: office hours

Holiday Season Support Hours

It’s been a very busy year at Pressable and the holiday season is a great time to say thanks to everyone who has supported us and worked alongside us this year. All of the support, encouragement, and belief in what we do is wonderful and we can’t thank everyone enough!

With that in mind, our help desk will have reduced staffing/support on a few set days so that our employees can celebrate the holidays and the year’s accomplishments with their family and friends. Please note these reduced staff days and consider addressing any potential issues in advance. Thank you!

  • Thursday, November 23 – Emergency Support Only
  • Friday, November 24 – Emergency Support Only
  • Monday, December 25 – Emergency Support Only
  • Monday, January 1 – Emergency Support Only

Our help desk will be working regular hours over the season outside of these days.

Thanks again for your continued support! Happy Holidays!

September 1st (Labor Day) Support Hours

Howdy,

September 1st, 2014 is a holiday in the USA  and we will be operating with a skeleton crew throughout the day so that we can observe the holiday with our family and friends.

A skeleton crew means that we will have a limited/reduced number of staff members on call to answer tickets as they come through and as the workload permits. We will also be responding to any and all emergencies that may arise to ensure stability and reliability through the holiday.

If you have questions or concerns, please submit a ticket through my.pressable.com and we can address these accordingly.

The Pressable staff would like to thank all of our customers for their support this year and through the last few months. We are constantly appreciative of the feedback we receive and are looking forward to serving you in the future. Have a wonderful holiday!

Winter Holiday Support Hours

Wow… 2013 sure has flown by! It’s been a busy year for all of us at Pressable and it’s time to wind down, celebrate with friends and family, and come back in 2014 with new and exciting things.

During the holiday season, we’ll have reduced support beginning on Tuesday, December 24 through December 27. We’ll also have minimal support Tuesday, December 31 through Wednesday, January 1.

What this means for you:

  • December 24: Emergency Support Only
  • December 25: Emergency Support Only
  • December 26: Minimal Support Response
  • December 27: Minimal Support Response

For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.

  • December 31: Minimal Evening Support Response
  • January 1: Emergency Support Only

Emergency Support means that we’ll only be available for system wide outages/issues impacting the customer base at large.

Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.

We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@pressable.com.

Thanksgiving Holiday Support Hours

Thanksgiving is the time of year when everyone gets together with friends and family to give thanks for all that’s happened in the past year. The team at ZippyKid Pressable has a lot to be thankful for this year. We’ve been working hard on our rebranding, released some fun and exciting customer service tools and even welcomed some new little ones to the family.

With all of that to be thankful for, we’ll be eating copious amounts of turkey and enjoying what hopes to be one of the best weeks for college rivalry football. This means we’ll have reduced support beginning on Thursday, November 28 through the weekend.

What this means for you:

  • November 28th: Emergency Support Only
  • November 29th: Emergency Support Only
  • November 30th: Minimal Support Response
  • December 1st: Minimal Support Response

This means that on November 28th and 29th we won’t be available to respond to non-emergency requests. Generally speaking that means we’ll only be available for system wide outages/issues impacting the customer base.

For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.

We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@pressable.com.

Labor Day Support Hours

From Wikipedia: the holiday is generally viewed as a time for barbeques and the end of summer vacations.

With Labor Day upon us, it can only mean one thing… THE END OF SUMMER. However, it’s not all doom and gloom. Moving past labor does mean that Football has returned, your favorite fall TV shows will start back up again, and there may be some relief from that brutal summer heat.

That being said, Labor Day gives us one last chance to eat too much and spend some time with friends and family. ZippyKid is going to take advantage of this, and that means we’ll have reduced support on Monday, September 2nd.

What this means for you:

  • September 2nd: There will only be emergency support.

What this means in practice is that on September 2nd we won’t be available to respond to non-emergency requests. Generally speaking that means we’ll only be available for system wide outages/issues impacting the customer base.

We’ll be back to business as usual on Tuesday, September 3rd.

We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@zippykid.com.

4th of July Support Hours

From WikipediaIndependence Day is commonly associated with fireworks, parades, barbecues, carnivals, fairs, picnics, concerts, baseball gamesfamily reunions, and political speeches and ceremonies, in addition to various other public and private events celebrating the history, government, and traditions of the United States.

With that being said, ZippyKid is taking a much deserved holiday for the 4th of July! What this means for you:

  • July 4th: There will only be emergency support.

  • July 5th – July 8th: There will be minimal support staffing.

What this means in practice is that on July 4th we won’t be available to respond to non-emergency requests. Generally speaking that means we’ll only be available for system wide outages/issues impacting the customer base.

For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.

We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@zippykid.com.