Wow… 2013 sure has flown by! It’s been a busy year for all of us at Pressable and it’s time to wind down, celebrate with friends and family, and come back in 2014 with new and exciting things.
During the holiday season, we’ll have reduced support beginning on Tuesday, December 24 through December 27. We’ll also have minimal support Tuesday, December 31 through Wednesday, January 1.
What this means for you:
- December 24: Emergency Support Only
- December 25: Emergency Support Only
- December 26: Minimal Support Response
- December 27: Minimal Support Response
For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.
- December 31: Minimal Evening Support Response
- January 1: Emergency Support Only
Emergency Support means that we’ll only be available for system wide outages/issues impacting the customer base at large.
Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.
We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to firstname.lastname@example.org.