COMPLETED: Scheduled Database Maintenance – Sunday December 15th at 11:00pm CST

On Sunday, December 15th at 11:00pm CST we’ll be performing maintenance on our database servers that will cause sites to be unavailable for a period of time. During the maintenance sites will show the following message:

“Error establishing a database connection”

This maintenance is expected to last no more than 30 minutes, but we’re hopeful things will be completed much quicker. Please also note, this maintenance will only impact customers in our “ibm.dal” datacenter. Customers can quickly identify if they’re in this datacenter by looking at their sftp hostname, or checking to see if their site uses a CNAME containing soyuz, sputnik or pagespeed-beta.

We will also be notifying impacted customers via email. If you have any questions, please don’t hesitate to contact us through the control panel.

UPDATE 11:45PM CST: At this time we’re still working to complete the maintenance. Things should be wrapped up shortly as things are still progressing as planned.

UPDATE 12:00AM CST: The maintenance has been completed as planned and sites should be functioning normally. We appreciate your patience during this, and if you’re experiencing any questions, please don’t hesitate to contact us.

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