UPDATE: The scheduled maintenance has been completed. At this time, all sites are up. If you have any lingering issues, please contact our help desk (support@pressable.com).

Rackspace, our backbone provider, will be performing critical maintenance on the network that connects its cloud infrastructure from 9:00pm CT on Tuesday, February 16th to 5:00am CT on Wednesday, February 17. During this 8-hour window, we expect a brief interruption of service to sites which are hosted at Rackspace’s IAD data center.

We will update our status blog once the maintenance has been completed. If you have any questions or concerns, please contact our help desk (support@pressable.com).

UPDATE (4:55pm CDT): The database issue has been resolved. At this time, all sites are working as expected. If you have additional concerns about the issue, please contact our help desk (support@pressable.com) and we’ll promptly address your concern.

Our systems are currently experiencing an issue with database utilization which is affecting site on the Hyperion galaxy. Visitors are presently unable to access sites which are hosted on the Hyperion galaxy.

We’re actively working to resolve the issue, and should have things back to normal soon. If you need additional information about this issue, please contact our help desk (support@pressable.com) and we’ll promptly address your concern.

We will provide additional updates via our Status Blog.

We have just begun a period of Emergency Maintenance in our Virginia Datacenter. We discovered an issue this morning that was causing trouble with files being uploaded properly to sites. This turns out to be related to an issue on the file server that houses data on the clusters in our Virginia Datacenter.

This emergency maintenance is currently underway and sites in the Virginia DC will experience a small window of downtime that is starting right now.

We will update this status blog again as soon as sites and the file server are back up.

UPDATE 3:00 PM Central: The period of emergency maintenance concluded at around 1:45PM Central time. At this point all sites affected had availability restored and service returned to normal. As of this update, all systems are now back up and functioning normally again.

If you have any questions or concerns, please contact our help desk by submitting a ticket via your https://my.pressable.com control panel.

We are currently experiencing an issue in our Virginia datacenter that is causing uploads via the WordPress Dashboard to fail. All affected sites remain up and available otherwise.

We are working on getting this resolved as quickly as possible and will provide an update as soon as we have further insight or resolution.

UPDATE 1:25PM Central: This issue has resulted in us needed to perform emergency maintenance on the file server that houses sites in this datacenter. You can find out more about the maintenance itself here: http://status.pressable.com/2016/01/24/emergency-maintenance-in-virginia-datacenter/

We will update again as soon as this issue has been resolved and you can keep an eye on the other status post for emergency maintenance progress.

UPDATE 3:00PM Central: The emergency maintenance period concluded around 1:45 PM Central and was a success. The results of this maintenance was essential toward getting the upload issue resolved and everything is now functioning normally. All sites in our Virginia datacenter are up, running, and have upload functionality working properly again.

If you have questions or concerns, please contact our help desk by submitting a ticket from your https://my.pressable.com panel.

Freshdesk experienced a brief outage from approximately 2:05PM to 2:15 CDT today.
During this time, the helpdesk at http://help.pressable.com/ was unresponsive and would time out.

This issue appears to be resolved at this time.
If for some reason you are having trouble accessing the helpdesk, please let us know via email at help@pressable.com and we will answer your ticket as soon as possible.

Our systems are currently experiencing an issue with SFTP connections. The problem impacts administrators and collaborators’ connections to their site’s files over SFTP. The issue does not affect visitors accessing sites. At this time, all sites should be loading as expected.

We’re actively working to identify the issue, and should have a resolution soon. If you feel that this issue is affecting your site, please contact our help desk (support@pressable.com) and we’ll promptly address your concern.

We will provide additional updates via our Status Blog.

UPDATE: This issue has been cleared and SFTP is now working properly across our network.

Our help desk will have reduced hours on the following days so that our employees can celebrate the holidays with family and friends. Please note these reduced support hours and consider addressing any potential issues in advance. Thank you, and happy holidays to you and yours!

• Thursday, November 26: Emergency support only
• Friday, November 27: Emergency support only
• Thursday, December 24: Emergency support only
• Friday, December 25: Emergency support only
• Thursday, December 31: Emergency support only
• Friday, January 1: Emergency support only

Our help desk will be working regular hours over the weekend following each holiday break. If you have any questions, please get in touch (support@pressable.com) and we’ll promptly address your concern.

UPDATE 11/20/15 @ 11:00AM Central:
The connectivity issue that Rackspace experienced between their ORD (Chicago) data center and Time Warner Cable has been resolved, and all services have returned to normal. At this time, all sites should be accessible. If you experience any issues with your sites, please open a support ticket (support@pressable.com) so that we may assist you.

INITIAL NOTICE:
We are currently experiencing network connectivity issues in sites based out of our ORD datacenter.

We are working with Rackspace to see when they expect these issues to be resolved and will update here as we know more.

If you have questions or concerns, please submit a ticket via https://my.pressable.com

UPDATE 11/20/15 @ 6:00AM Central:
Rackspace has informed us that they are experiencing connectivity and latency issues from Time Warner Cable. We are staying in close contact with them as this issue persists and will continue to update our status blog accordingly.

UPDATE 11/20/15 @ 7:15AM Central:
Service is returning to normal at this point. We are working on bringing all servers back to normal and as a result, sites may be still experience issues loading. We will update again as soon as service has been restored completely.

This is an update to the emergency maintenance previously scheduled by Rackspace, our backbone provider, for the MyPressable control panel.

Rackspace will reboot a portion of its cloud infrastructure this Tuesday and Wednesday to patch a security issue. Rackspace first attempted to live-migrate the servers which host the MyPressable control panel but those attempts failed.

Maintenance is scheduled to take place from 10:00pm CDT on Tuesday, October 27 to 4:00am CDT on Wednesday, October 28 and again from 10:00pm CDT on Wednesday, October 28 to 2:00am CDT on Thursday, October 29.

During these maintenance windows, we expect a brief interruption of service to the MyPressable control panel. The MyPressable control panel provides access to features/settings for individual sites on your account. If the MyPressable control panel is unavailable, visitors will still be able to access your site(s) and you will still have access to wp-admin.

We will be monitoring the situation closely. Additional updates regarding the emergency maintenance will be shared on our status blog.

We’d like to stress again that we do not expect the emergency maintenance to affect your site(s) but you will receive a separate notice if your site may be impacted by additional emergency maintenance. Thank you for hosting your site with Pressable. If you have any questions or concerns, please contact our help desk (support@pressable.com).

This is an update to the emergency maintenance previously scheduled for October 19 to October 29. This notice applies only to sites which are hosted on the Ursa galaxy at Rackspace’s ORD data center; not all customers and collaborators will be affected by the update.

Affected site owners and collaborators have been notified via email. Additionally, you have the option to identify the galaxy (cluster) on which your site resides by following the instructions in this KB article. If you have any questions or concerns, please contact our help desk (support@pressable.com).

Rackspace will reboot a portion of its cloud infrastructure this Wednesday to patch a security issue. Rackspace first attempted to live-migrate the servers but those attempts failed.

Maintenance is scheduled to take place from 2:00am to 4:00am CDT on Wednesday, October 28. During this 2-hour window, we expect a brief interruption of service to your site(s).

We will be monitoring the situation closely. Additional updates regarding the emergency maintenance will be shared on our status blog.