11:41AM CST: We are investigating a network outage with our upstream provider which is impacting sites on our platform when visited from certain regions.
12:09PM CST: This outage is resolved at this time. Please contact our helpdesk at firstname.lastname@example.org if you have any outstanding issues.
3:20PM CST: We are currently experiencing issues with delayed messages in our support Live Chat. Until this is resolved, you can please report all support-related questions or concerns to our helpdesk at email@example.com
4:28PM CST: Issues with support Live Chat have been resolved, and live chat has re-opened.
5:25PM CST: It seems that our upstream chat provider is still experiencing some intermittent problems with delayed / lost chats. We will continue to monitor the situation, and reopen chat tomorrow morning.
01/30/18 09:58AM CST: All systems are operational and we have resumed live chat with all customers.
Monday 8:27 UTC: We are currently investigating an issue that is resulting in intermittent 500 errors on some sites.
Update 11:23 UTC: This has been resolved.
18:43:49 UTC We’ve experienced intermittent problems sending outbound mail through Monday morning. At this time, we’ve investigated and resolved the issue.
If you have trouble of any sort, please report it to our helpdesk
UPDATE: 19:25 UTC phpMyAdmin is up and working at this time.
19:14 UTC We are aware of and investigating an issue with access to phpMyAdmin in my.pressable.com
UPDATE (6:34pm CT): The load balancer and its host machine have recovered. At this time, all sites are up. If you have any lingering issues, please contact our help desk (firstname.lastname@example.org).
We are currently seeing issues with sites which are hosted on the Bode galaxy. The issues are related to a problem which Rackspace is currently experiencing on a load balancer utilized by the Bode galaxy.
We are working to route traffic to a new load balancer and are awaiting an estimate time of repair from Rackspace.
We appreciate your patience as we work to restore full functionality on the Bode galaxy. Please let us know if you have any additional concerns by reaching out to us through our help desk (help.pressable.com) or by email (email@example.com).
Freshdesk experienced a brief outage from approximately 2:05PM to 2:15 CDT today.
During this time, the helpdesk at http://help.pressable.com/ was unresponsive and would time out.
This issue appears to be resolved at this time.
If for some reason you are having trouble accessing the helpdesk, please let us know via email at firstname.lastname@example.org and we will answer your ticket as soon as possible.