3:20PM CST: We are currently experiencing issues with delayed messages in our support Live Chat. Until this is resolved, you can please report all support-related questions or concerns to our helpdesk at email@example.com
4:28PM CST: Issues with support Live Chat have been resolved, and live chat has re-opened.
5:25PM CST: It seems that our upstream chat provider is still experiencing some intermittent problems with delayed / lost chats. We will continue to monitor the situation, and reopen chat tomorrow morning.
01/30/18 09:58AM CST: All systems are operational and we have resumed live chat with all customers.