Network Connectivity Issues

UPDATE 11/20/15 @ 11:00AM Central:
The connectivity issue that Rackspace experienced between their ORD (Chicago) data center and Time Warner Cable has been resolved, and all services have returned to normal. At this time, all sites should be accessible. If you experience any issues with your sites, please open a support ticket ( so that we may assist you.

We are currently experiencing network connectivity issues in sites based out of our ORD datacenter.

We are working with Rackspace to see when they expect these issues to be resolved and will update here as we know more.

If you have questions or concerns, please submit a ticket via

UPDATE 11/20/15 @ 6:00AM Central:
Rackspace has informed us that they are experiencing connectivity and latency issues from Time Warner Cable. We are staying in close contact with them as this issue persists and will continue to update our status blog accordingly.

UPDATE 11/20/15 @ 7:15AM Central:
Service is returning to normal at this point. We are working on bringing all servers back to normal and as a result, sites may be still experience issues loading. We will update again as soon as service has been restored completely.