22:47 UTC – We are investigating reports of 500 Internal Server Errors (“Error establishing a database connection”) affecting sites on our platform. As soon as we have more information, we will update this post.
23:08 UTC – Our Systems Team has corrected this issue and all sites should be fully operational. Please reach out to our support team at firstname.lastname@example.org with questions or concerns.
All sites can now switch between PHP versions 7.2, 7.3 and 7.4 with just one click in MyPressable Control Panel.
- Login to MyPressable Control Panel
- Go to Settings for your website
- Switch the PHP version under Site Info
This update allows more control over the PHP version for live sites and allows testing and debugging for newer PHP versions for development sites.
Please reach out to support at help[@]pressable.com if you have any questions.
At 3:21 UTC on November 19, a limited number of sites experienced downtime lasting approximately 12 minutes. Affected sites returned a 500 HTTP status and displayed an error message stating that a connection to the database could not be established.
The error occurred due to a software crash. Specifically, the database cluster assigned to the affected sites had not been upgraded to MariaDB 10.3.19, which fixed several software bugs. Once the cluster was upgraded, the issue was resolved.
The Pressable systems team had tested MariaDB 10.3.19 on other clusters, but it had not resolved other crashes. However, given this incident, the Pressable systems team will be prioritizing upgrades of other clusters in our network.
If you have any questions or concerns about this incident, please reach out to the Pressable Helpdesk ( help[@]pressable.com ).
All Pressable sites have been upgraded to WordPress 5.2.4. This is a security release, which fixes six issues. You can find more information about this release in the announcement post.
If you have any questions or run into any problems, please reach out to email@example.com, and we’ll be happy to help.
14:25 UTC – In preparation for the maintenance window beginning at 17:00 UTC today, our systems team moved our former IP range to one load balancer. This briefly affected any site that has not updated DNS. The issue is now resolved. If you have not updated DNS, we strongly encourage you to do so as soon as possible.
14:18 UTC – Our systems is investigating Connection Timeout errors affecting several sites on our platform. When we know more, we will update this post. Thanks for your patience.
22:29 UTC this maintenance window is closed. The old IP range has been completely moved to the data center in Virginia. Pressable strongly recommends that you update your DNS records to the new IP addresses in your account as soon as possible.
On Monday, September 30 at 17:00 UTC, Pressable will move its old IP range (
126.96.36.199/24) from its data center in San Antonio, Texas to a data center in Dulles, Virginia.
While we hope that there will not be downtime as a result of this move, there is a high probability of downtime for sites that have not updated DNS.
To ensure that sites are not affected by this move, we began encouraging all customers to update their sites’ DNS in early September.
If you haven’t updated DNS, you can find a site’s new IP addresses in MyPressable Control Panel. For additional instructions, please see our guidance in the knowledge base.
Once the move is complete, our old IP range will proxy to our new IP range for approximately 6 months.
If you have any questions or concerns, please reach out to the Help Desk at firstname.lastname@example.org, and we’ll be happy to assist.
20:34 UTC – All newly created sites will now operate on PHP 7.3. For more information on new features in PHP 7.3, please view the documentation from PHP.net.
Please note that existing sites on our platform have not been upgraded. Furthermore, clones will use whichever version of PHP the original site uses.
In the coming days, you will be able to upgrade existing sites to PHP 7.3 or 7.4. When this feature becomes available, we will make an announcement.
Pressable will continue to support PHP 7.2.x into 2020. A specific date is forthcoming.
If you have any questions, please reach out to the Help Desk: email@example.com