17:34 UTC – Access to MyPressable Control Panel has been restored. Thank you for your patience.
In 2019, we migrated all sites to our new server infrastructure. At that time, we announced that Pressable’s IP range would change, but that we would proxy our previous IP range to our new range until the end of March 2020.
After March 2020, domains using our previous IP range (209.15.20.*) will no longer resolve. Therefore, it is imperative for customers who have not updated DNS to do so as soon as possible.
To determine if the domains assigned to your Pressable sites are using our new IP range, please use a DNS look-up tool, such as this one.
If the IP addresses shown in that tool match at least one of the IPs assigned to your site in MyPressable Control Panel, then you are set. (See FAQ: Where can I find the new IP addresses for my site?)
If any one of the IP addresses shown consists of 209.15.20.*, you need to update it as soon as possible. (See FAQ: How do I change IP addresses?)
If you have questions, please take a look at the FAQs article in our knowledge base. For additional questions or clarifications, do not hesitate to reach out to the Pressable Customer Success team: help[@]pressable.com.
22:47 UTC – We are investigating reports of 500 Internal Server Errors (“Error establishing a database connection”) affecting sites on our platform. As soon as we have more information, we will update this post.
23:08 UTC – Our Systems Team has corrected this issue and all sites should be fully operational. Please reach out to our support team at email@example.com with questions or concerns.
All sites can now switch between PHP versions 7.2, 7.3 and 7.4 with just one click in MyPressable Control Panel.
- Login to MyPressable Control Panel
- Go to Settings for your website
- Switch the PHP version under Site Info
This update allows more control over the PHP version for live sites and allows testing and debugging for newer PHP versions for development sites.
Please reach out to support at help[@]pressable.com if you have any questions.
At 3:21 UTC on November 19, a limited number of sites experienced downtime lasting approximately 12 minutes. Affected sites returned a 500 HTTP status and displayed an error message stating that a connection to the database could not be established.
The error occurred due to a software crash. Specifically, the database cluster assigned to the affected sites had not been upgraded to MariaDB 10.3.19, which fixed several software bugs. Once the cluster was upgraded, the issue was resolved.
The Pressable systems team had tested MariaDB 10.3.19 on other clusters, but it had not resolved other crashes. However, given this incident, the Pressable systems team will be prioritizing upgrades of other clusters in our network.
If you have any questions or concerns about this incident, please reach out to the Pressable Helpdesk ( help[@]pressable.com ).
All Pressable sites have been upgraded to WordPress 5.2.4. This is a security release, which fixes six issues. You can find more information about this release in the announcement post.
If you have any questions or run into any problems, please reach out to firstname.lastname@example.org, and we’ll be happy to help.