On Friday, August 9 at approximately 14:00 UTC, Pressable will change how account owners and site collaborators access and use SFTP.
The first change affects only account owners. Rather than having a single username and password to access all of the sites in an account, we will introduce separate usernames and passwords for account owners on each site. Site collaborators will not be affected by this change.
The second change affects all SFTP users. Currently when logging into an SFTP account, one must click the folder corresponding to your site to access it. After Friday, the folder structure will change to direct all users to the site root. In other words, if, for example, your site is called “mysite”, the site root is currently /mysite. On Friday, the site root will become: /
If you have any questions or concerns about these changes, please reach out to the Help Desk: email@example.com
15:05 UTC : Our systems team has been able to identify and completely resolve the issue that was causing a very limited number of 502 bad gateway errors.
14:48 UTC – Our systems team is investigating 502 Bad Gateway errors on a limited number of sites on our platform. We will update with more information as soon as it becomes available.
14:13 UTC – We have received reports of sites on our platform receiving 502 Bad Gateway errors. Of these sites, all have their DNS managed by Cloudflare, which has informed its users that they are experiencing network issues:
Investigating – Cloudflare is observing network performance issues. Customers may be experiencing 502 errors while accessing sites on Cloudflare.
We are working to mitigate impact to Internet users in this region.
Jul 2, 13:52 UTC
For further information, please see their status page.
If you have any questions or concerns, you may contact us at firstname.lastname@example.org.
16:00 UTC – The issue is now resolved. If you continue to experience problems, please contact email@example.com for further assistance.
14:37 UTC – The systems team is investigating 502 Bad Gateway errors affecting a limited number of sites on our platform.
Today WordPress 5.2.2 was released to the public, and approximately two hours ago all Pressable sites were upgraded to 5.2.2. This is a maintenance release and includes 13 bug fixes, as well as some improvements to the Site Health section. For more information, please take a look at the release notes.
If you have any problems or questions, please reach out to the Helpdesk: firstname.lastname@example.org
15:04 UTC – Affected sites should be loading without issue at this time. A very limited number of sites were affected, and downtime ranged from ~2-11 minutes. Our systems team will continue to investigate the cause and ensure the issue is resolved. If you have any questions, please contact email@example.com.
14:44 UTC – The systems team is investigating reports of sites receiving 502 Bad Gateway errors. As soon as we have more information, we will update this post.
17:56 UTC – Systems has identified the issue. Affected sites should be loading without issue. If you continue to experience problems, please reach out to firstname.lastname@example.org, and we’ll be glad to help.
17:38 UTC – Pressable’s systems team is investigating 502 Bad Gateway errors affecting several sites on our platform. As soon as we know more, we will update this post. Thank you for your patience, and please contact email@example.com if you have any questions.