At 3:21 UTC on November 19, a limited number of sites experienced downtime lasting approximately 12 minutes. Affected sites returned a 500 HTTP status and displayed an error message stating that a connection to the database could not be established.
The error occurred due to a software crash. Specifically, the database cluster assigned to the affected sites had not been upgraded to MariaDB 10.3.19, which fixed several software bugs. Once the cluster was upgraded, the issue was resolved.
The Pressable systems team had tested MariaDB 10.3.19 on other clusters, but it had not resolved other crashes. However, given this incident, the Pressable systems team will be prioritizing upgrades of other clusters in our network.
If you have any questions or concerns about this incident, please reach out to the Pressable Helpdesk ( help[@]pressable.com ).
All Pressable sites have been upgraded to WordPress 5.2.4. This is a security release, which fixes six issues. You can find more information about this release in the announcement post.
If you have any questions or run into any problems, please reach out to firstname.lastname@example.org, and we’ll be happy to help.
14:25 UTC – In preparation for the maintenance window beginning at 17:00 UTC today, our systems team moved our former IP range to one load balancer. This briefly affected any site that has not updated DNS. The issue is now resolved. If you have not updated DNS, we strongly encourage you to do so as soon as possible.
14:18 UTC – Our systems is investigating Connection Timeout errors affecting several sites on our platform. When we know more, we will update this post. Thanks for your patience.
22:29 UTC this maintenance window is closed. The old IP range has been completely moved to the data center in Virginia. Pressable strongly recommends that you update your DNS records to the new IP addresses in your account as soon as possible.
On Monday, September 30 at 17:00 UTC, Pressable will move its old IP range (
22.214.171.124/24) from its data center in San Antonio, Texas to a data center in Dulles, Virginia.
While we hope that there will not be downtime as a result of this move, there is a high probability of downtime for sites that have not updated DNS.
To ensure that sites are not affected by this move, we began encouraging all customers to update their sites’ DNS in early September.
If you haven’t updated DNS, you can find a site’s new IP addresses in MyPressable Control Panel. For additional instructions, please see our guidance in the knowledge base.
Once the move is complete, our old IP range will proxy to our new IP range for approximately 6 months.
If you have any questions or concerns, please reach out to the Help Desk at email@example.com, and we’ll be happy to assist.
20:34 UTC – All newly created sites will now operate on PHP 7.3. For more information on new features in PHP 7.3, please view the documentation from PHP.net.
Please note that existing sites on our platform have not been upgraded. Furthermore, clones will use whichever version of PHP the original site uses.
In the coming days, you will be able to upgrade existing sites to PHP 7.3 or 7.4. When this feature becomes available, we will make an announcement.
Pressable will continue to support PHP 7.2.x into 2020. A specific date is forthcoming.
If you have any questions, please reach out to the Help Desk: firstname.lastname@example.org
22:19 UTC – In preparation for our server migration, the Pressable systems team implemented network modifications that have caused some sites with WordPress security plugins to throw 403 Forbidden errors. If you are unable to access your site due to a 403 Forbidden error, please contact the Help Desk for further assistance: email@example.com
21:34 UTC – We are investigating reports of sites experiencing 403 Forbidden Errors. As soon as more information becomes available, we will update this post.
03-Sept – 21:25 UTC – We’ve added a list of FAQs regarding our server migration. If you have any additional questions, please reach out to firstname.lastname@example.org.
28-Aug – 13:30 UTC – All new Pressable sites (excluding clones of existing sites) are being hosted in our new infrastructure. Some functionality is temporarily unavailable, while other functionality has been removed. Please read below for more information, and contact us at email@example.com if you have any questions.
23-Aug – 18:34 UTC – In anticipation for service upgrades in the coming days and weeks ahead, some features will become temporarily unavailable on newly created and existing sites. Other features will be sunsetted.
Which features will become temporarily unavailable on existing sites?
Once we begin the migration of sites into our new infrastructure, the features that are temporarily unavailable on newly created sites will also become temporarily unavailable on existing sites.
Which features will become temporarily unavailable on newly created sites, including clones?
phpMyAdmin Access – You can use the WP phpMyAdmin plugin as an alternative. (9/3: Now available.)
- Git – You can use DeployHQ.com instead.
Collaborators (8/27: Now available.)
Cloning – You may be able to use our Pressable Automated Migration plugin to copy an existing site. (8/27: Now available.)
How long will these features be temporarily unavailable?
We anticipate that this feature unavailability will be brief. Our team is working hard to restore each feature as quickly as possible, and we will update this post when each feature is restored.
Which features will be sunsetted?
The following will become unavailable on new sites and will be removed from existing sites once they are migrated to our new infrastructure.
- Offsite Backups
- Pressable will no longer provide offsite backups via S3 or Rackspace. We recommend plugins like Jetpack or BlogVault for backups.
- Custom SSL Certificates
- Sites with EV and OV certificates will continue to be able to use them until expiry. Sites with other types of certificates have been transitioned to our Let’s Encrypt certificates.
- Disabling SSL
- All sites will be required to use SSL.
If you have any questions or experience issues creating new sites, please contact us at firstname.lastname@example.org. Additionally, please also take a moment to update your email address in MyPressable Control Panel to ensure you receive all future communications regarding the server migration.
17:50 – At approximately 17:27 UTC, we detected sites experiencing connection timeouts on our platform. This was due to a web server that became unresponsive. When this occurred, our load balancers automatically failed traffic over to another web server. Some sites may have experienced brief connection issues. The issue is now resolved. If you continue to experience any issues, please reach out to email@example.com.
On Friday, August 9 at approximately 14:00 UTC, Pressable will change how account owners and site collaborators access and use SFTP.
The first change affects only account owners. Rather than having a single username and password to access all of the sites in an account, we will introduce separate usernames and passwords for account owners on each site. Site collaborators will not be affected by this change.
The second change affects all SFTP users. Currently when logging into an SFTP account, one must click the folder corresponding to your site to access it. After Friday, the folder structure will change to direct all users to the site root. In other words, if, for example, your site is called “mysite”, the site root is currently /mysite. On Friday, the site root will become: /
If you have any questions or concerns about these changes, please reach out to the Help Desk: firstname.lastname@example.org
15:05 UTC : Our systems team has been able to identify and completely resolve the issue that was causing a very limited number of 502 bad gateway errors.
14:48 UTC – Our systems team is investigating 502 Bad Gateway errors on a limited number of sites on our platform. We will update with more information as soon as it becomes available.