10:36 PM UTC – In the early hours of January 11th, 2019, we experienced an outage that intermittently affected sites across our platform. This incident lasted just over two and a half hours and while systems are back up and running normally now, we wanted to send along a notice with a breakdown of what occurred.

At around 6:50 AM UTC our servers lost connectivity to each other and were unable to process some requests normally. This breakdown in server communication coincided with changes that were underway at our network provider. These changes were not expected to interrupt service, but issues began part of the way through the scheduled adjustments.

Connections to customer sites continued to fail intermittently as our network provider worked to fix the issue.

Service was fully restored at around 9:30 AM UTC and has remained stable since.

Our network provider has assured us that the issue has been resolved completely and we expect no further downtime as a result of this incident.

We apologize sincerely for the downtime. If you have any questions, concerns, or feedback, please contact us at help@pressable.com and we’ll be glad to address them accordingly.

Thank you!

– The Pressable Team

9:50 AM UTC – We believe that the issue has been resolved. 502 Bad Gateway error notifications have ceased, and our systems team is seeing our server infrastructure resume normal operations. If you continue to experience problems or have any questions, please reach out to the Help Desk: help@pressable.com

8:50 AM UTC – Sites on our platform continue to experience intermittent downtime due to an issue at our upstream provider. Resolving this issue is a top priority for our systems team. We will continue to update every hour until resolution.

7:50 AM UTC – Our systems team continues to work with our upstream provider to resolve this issue.  We appreciate your continued patience.

6:45 AM UTC – We have detected several sites throwing 502 Bad Gateway errors. The issue appears to originate at our upstream provider. Our systems team is in contact with them and hopes to have the issue resolved as soon as possible. We will update this post with more information as soon as it becomes available. In the meantime, if you have any questions, please contact the Help Desk: help@pressable.com

2:15 AM UTC – SFTP Connectivity has been restored. You should be able to access your SFTP accounts as usual.

2:09 AM UTC – SFTP Connection Status update: Our systems and development teams are diligently working to resolve the issue and have confidence in our steps to getting SFTP operational again. We will update again in an hour.

12:36 AM UTC – At 11:29 PM UTC, we began receiving reports of SFTP connection issues. Our systems and development teams are currently investigating. We will update here with more information as soon as it becomes available. Thank you for your patience.

If you have questions, please reach out to the Help Desk: help@pressable.com

At approximately 5:09 UTC, our systems team identified an issue on one web server that was causing delayed load times for a limited number of sites on our platform.

At 6:04 UTC, the systems team was able to locate the cause of the problem and implement a fix. All affected sites should load without issue at this time.

If you’re experiencing issues or if you have any questions, please contact the Helpdesk: help@pressable.com

18:00 UTC – December 9: The issue has been resolved. Thank you for your patience!

16:34 UTC – December 9: Our systems team is currently investigating an issue causing downtime for a limited number of sites on our platform. As soon as the issue is resolved, we will update here. Thank you for your patience.

If you need further assistance or have any questions, please submit a ticket via help@pressable.com.

3:51 AM UTC, December 6: Our systems team has located the issue and implemented a fix. All affected sites should load without issue. If you continue to experience problems, please reach out to the Helpdesk by emailing help@pressable.com or logging into MyPressable to initiate a chat.

2:46 AM UTC, December 6: At 1:27 AM UTC, we began receiving reports of inaccessible sites on our platform due to 500 Internal Server Errors. Our systems team is currently investigating the cause. We will update here with more information as it becomes available.

At approximately 2:29 UTC, a limited number of sites on our platform became inaccessible due to a 500 Internal Server Error.

Our systems team immediately began to investigate the issue and discovered the cause at approximately 4:37 UTC.

By 4:54 UTC, all affected sites were restored.

If you need assistance or have any questions, please contact support at help@pressable.com.

13:15 UTC: We are investigating an issue in our control panel that is preventing ticket submission. This issue seems to have affected ticket submission through MyPressable since Friday, September 28 at approximately 16:00 UTC. If you need support or have requested support in the last 48 hours via our user control panel, please email us at support@pressable.com.

16:26 UTC: Our development team has resolved the issue. If you have any questions or concerns, please contact us directly at support@pressable.com.

1:37 CST: We’ve identified an issue where emails sent to help@pressable.com are bouncing. This would affect all emails sent to help@pressable.com since yesterday evening. If you have a support concern, please contact us via LiveChat in my.pressable.com, or email us at support@pressable.com

1:45 CST: Issue resolved. You may continue to send support requests to help@pressable.com

06/20 21:11 UTC:
Google’s review process of the domain, mystagingwebsite.com is complete. Google systems indicate the domain no longer contains links to harmful sites or downloads.

Removal of warnings visible to users will be complete within the next few hours. If you have any questions feel free to reach out to support.

06/15 21:32 UTC:
We believe we’ve isolated the issue and have requested our domain be cleared. We will update you as soon as we have confirmed that the domain has been cleared.

06/15 20:54 UTC:
We are continuing to work toward a solution for this issue. We have identified potential causes and are working on resolution so that we can have this warning cleared. We will update again as soon as we have more information available.

06/15 19:33 UTC:
We have recently learned that some staging sites found on the domain mystagingwebsite.com are reported as containing deceptive by Google Chrome and some Chromium-based browsers.

Our engineering teams are actively evaluating our servers  and reaching out to Google to get the notice removed as quickly as possible. We’ll update this status post with further information as it becomes available.

If your site is affected you may see a red notice like the one below when visiting your site:

What to do if you see this warning?

1. Check to see if Google has found deceptive content on your site. This can be done by entering your staging domain into Google’s Transparency Report search tool:https://transparencyreport.google.com/safe-browsing/search
2. If you’re given the, No unsafe content found message it is safe to view your staging site.
   
3. To view your site click on the word Details. Then click on the visit this unsafe site link. In some cases, you may need to click the link twice.

   

Google’s Transparency report tool is reporting unsafe content on my site

In the event that Google’s Transparency Report tool reports unsafe content on your site, please reach out to our support team at help@pressable.com or start a live chat with us.

Is there anything I can do to hide or suppress this notice?

Yes, after you’ve confirmed your site is safe adding a domain to your site will suppress the notice.  You’ll be able to add a  purchased domain name by following our guide here:
https://kb.pressable.com/getting-started/how-do-i-assign-a-domain-to-my-website/

For help adding a domain reach out to our support team.