10:36 PM UTC – In the early hours of January 11th, 2019, we experienced an outage that intermittently affected sites across our platform. This incident lasted just over two and a half hours and while systems are back up and running normally now, we wanted to send along a notice with a breakdown of what occurred.
At around 6:50 AM UTC our servers lost connectivity to each other and were unable to process some requests normally. This breakdown in server communication coincided with changes that were underway at our network provider. These changes were not expected to interrupt service, but issues began part of the way through the scheduled adjustments.
Connections to customer sites continued to fail intermittently as our network provider worked to fix the issue.
Service was fully restored at around 9:30 AM UTC and has remained stable since.
Our network provider has assured us that the issue has been resolved completely and we expect no further downtime as a result of this incident.
We apologize sincerely for the downtime. If you have any questions, concerns, or feedback, please contact us at email@example.com and we’ll be glad to address them accordingly.
– The Pressable Team
9:50 AM UTC – We believe that the issue has been resolved. 502 Bad Gateway error notifications have ceased, and our systems team is seeing our server infrastructure resume normal operations. If you continue to experience problems or have any questions, please reach out to the Help Desk: firstname.lastname@example.org
8:50 AM UTC – Sites on our platform continue to experience intermittent downtime due to an issue at our upstream provider. Resolving this issue is a top priority for our systems team. We will continue to update every hour until resolution.
7:50 AM UTC – Our systems team continues to work with our upstream provider to resolve this issue. We appreciate your continued patience.
6:45 AM UTC – We have detected several sites throwing 502 Bad Gateway errors. The issue appears to originate at our upstream provider. Our systems team is in contact with them and hopes to have the issue resolved as soon as possible. We will update this post with more information as soon as it becomes available. In the meantime, if you have any questions, please contact the Help Desk: email@example.com