Our help desk will have reduced hours on the following days so that our employees can celebrate the holidays with family and friends. Please note these reduced support hours and consider addressing any potential issues in advance. Thank you, and happy holidays to you and yours!

• Thursday, November 26: Emergency support only
• Friday, November 27: Emergency support only
• Thursday, December 24: Emergency support only
• Friday, December 25: Emergency support only
• Thursday, December 31: Emergency support only
• Friday, January 1: Emergency support only

Our help desk will be working regular hours over the weekend following each holiday break. If you have any questions, please get in touch (support@pressable.com) and we’ll promptly address your concern.

UPDATE 11/20/15 @ 11:00AM Central:
The connectivity issue that Rackspace experienced between their ORD (Chicago) data center and Time Warner Cable has been resolved, and all services have returned to normal. At this time, all sites should be accessible. If you experience any issues with your sites, please open a support ticket (support@pressable.com) so that we may assist you.

INITIAL NOTICE:
We are currently experiencing network connectivity issues in sites based out of our ORD datacenter.

We are working with Rackspace to see when they expect these issues to be resolved and will update here as we know more.

If you have questions or concerns, please submit a ticket via https://my.pressable.com

UPDATE 11/20/15 @ 6:00AM Central:
Rackspace has informed us that they are experiencing connectivity and latency issues from Time Warner Cable. We are staying in close contact with them as this issue persists and will continue to update our status blog accordingly.

UPDATE 11/20/15 @ 7:15AM Central:
Service is returning to normal at this point. We are working on bringing all servers back to normal and as a result, sites may be still experience issues loading. We will update again as soon as service has been restored completely.

This is an update to the emergency maintenance previously scheduled by Rackspace, our backbone provider, for the MyPressable control panel.

Rackspace will reboot a portion of its cloud infrastructure this Tuesday and Wednesday to patch a security issue. Rackspace first attempted to live-migrate the servers which host the MyPressable control panel but those attempts failed.

Maintenance is scheduled to take place from 10:00pm CDT on Tuesday, October 27 to 4:00am CDT on Wednesday, October 28 and again from 10:00pm CDT on Wednesday, October 28 to 2:00am CDT on Thursday, October 29.

During these maintenance windows, we expect a brief interruption of service to the MyPressable control panel. The MyPressable control panel provides access to features/settings for individual sites on your account. If the MyPressable control panel is unavailable, visitors will still be able to access your site(s) and you will still have access to wp-admin.

We will be monitoring the situation closely. Additional updates regarding the emergency maintenance will be shared on our status blog.

We’d like to stress again that we do not expect the emergency maintenance to affect your site(s) but you will receive a separate notice if your site may be impacted by additional emergency maintenance. Thank you for hosting your site with Pressable. If you have any questions or concerns, please contact our help desk (support@pressable.com).

This is an update to the emergency maintenance previously scheduled for October 19 to October 29. This notice applies only to sites which are hosted on the Ursa galaxy at Rackspace’s ORD data center; not all customers and collaborators will be affected by the update.

Affected site owners and collaborators have been notified via email. Additionally, you have the option to identify the galaxy (cluster) on which your site resides by following the instructions in this KB article. If you have any questions or concerns, please contact our help desk (support@pressable.com).

Rackspace will reboot a portion of its cloud infrastructure this Wednesday to patch a security issue. Rackspace first attempted to live-migrate the servers but those attempts failed.

Maintenance is scheduled to take place from 2:00am to 4:00am CDT on Wednesday, October 28. During this 2-hour window, we expect a brief interruption of service to your site(s).

We will be monitoring the situation closely. Additional updates regarding the emergency maintenance will be shared on our status blog.

This is an update to the emergency maintenance previously scheduled for October 19 to October 29. This notice applies only to sites which are hosted at Rackspace’s IAD data center; not all customers and collaborators will be affected by the update.

Affected site owners and collaborators have been notified via email. If you have any questions or concerns, please contact our help desk (support@pressable.com).

Rackspace will reboot a portion of its cloud infrastructure this Sunday to patch a security issue. Rackspace first attempted to live-migrate the servers but those attempts failed.

Maintenance is scheduled to take place from 9:00pm CST on Sunday, October 25 to 1:00am CSTon Monday, October 26. During this 4-hour window, we expect a brief interruption of service to sites which are hosted at Rackspace’s IAD data center.

We will be monitoring the situation closely. Additional updates regarding the emergency maintenance will be shared on our status blog.

Rackspace, our backbone provider, will be performing critical maintenance for a security issue on its cloud infrastructure beginning today. Rackspace will be patching live systems in an attempt to eliminate downtime. Maintenance is scheduled to continue through October 29.

We anticipate that all customers’ sites will remain fully functional during the maintenance window, however, Rackspace may need to reboot some of our cloud infrastructure if the initial live-patching fails. Should a reboot be required, we will notify customers via email and the status blog.

During the maintenance window we will provide additional updates via our status blog.

If you have any questions or concerns, please email support@pressable.com.

A new problem has been discovered with WordPress 4.3 which is affecting some of the sites on our systems. The problem arises when cron jobs are periodically scheduled and results in unusually high CPU and database utilization, which can impact the performance and availability of sites. You can read more about the problem at WordPress Core Tracker. All sites are currently up, although a chance of this issue resurfacing at a later date is still present as cron jobs are processed.

We’re keeping an eye on the problem and working to quickly identify a solution. In the meantime, we’ll manually resolve any issues as they arise. If you feel that this issue has affected your site, please feel free to contact our help desk (support@pressable.com). Please stand by for an update once we’ve identified a remediation plan for sites that have been affected.

From Wikipedia: Independence Day is commonly associated with fireworks, parades, barbecues, carnivals, fairs, picnics, concerts, baseball games, family reunions, and political speeches and ceremonies, in addition to various other public and private events celebrating the history, government, and traditions of the United States.

With that being said, Pressable is taking a much deserved holiday for the 4th of July weekend! What this means for you:

• July 3rd: There will only be emergency support.

• July 4th – July 5th: There will be minimal support staffing.

What this means in practice is that on July 3 we won’t be available to respond to non-emergency requests. Generally speaking that means we’ll only be available for system wide outages/issues impacting the customer base.

For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.

We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@pressable.

UPDATE 7:26 P.M – We are starting to see email come through normally. If you are still having issues, please submit a ticket by emailing us at help@pressable.com.

We are having issues with outbound email from our servers, our engineers are working to resolve these issues. This means emails like comment notifications, password resets and and deployment emails will not be sent immediately, and recipients may get the email a few hours later than expected.

If you are having these issues, send an email to help@pressable.com, or check back here.

Christian Torres
Customer Success Agent
Pressable.com

In observance of Memorial Day on Monday May 25, 2015, we will have a reduced support staff on hand and will be operating with minimal support response on that day. We will resume operating under normal support hours on Tuesday May 26, 2015.

Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.