Rackspace, our backbone provider, will be performing critical maintenance for a security issue on its cloud infrastructure beginning today. Rackspace will be patching live systems in an attempt to eliminate downtime. Maintenance is scheduled to continue through October 29.

We anticipate that all customers’ sites will remain fully functional during the maintenance window, however, Rackspace may need to reboot some of our cloud infrastructure if the initial live-patching fails. Should a reboot be required, we will notify customers via email and the status blog.

During the maintenance window we will provide additional updates via our status blog.

If you have any questions or concerns, please email support@pressable.com.

A new problem has been discovered with WordPress 4.3 which is affecting some of the sites on our systems. The problem arises when cron jobs are periodically scheduled and results in unusually high CPU and database utilization, which can impact the performance and availability of sites. You can read more about the problem at WordPress Core Tracker. All sites are currently up, although a chance of this issue resurfacing at a later date is still present as cron jobs are processed.

We’re keeping an eye on the problem and working to quickly identify a solution. In the meantime, we’ll manually resolve any issues as they arise. If you feel that this issue has affected your site, please feel free to contact our help desk (support@pressable.com). Please stand by for an update once we’ve identified a remediation plan for sites that have been affected.

From Wikipedia: Independence Day is commonly associated with fireworks, parades, barbecues, carnivals, fairs, picnics, concerts, baseball games, family reunions, and political speeches and ceremonies, in addition to various other public and private events celebrating the history, government, and traditions of the United States.

With that being said, Pressable is taking a much deserved holiday for the 4th of July weekend! What this means for you:

• July 3rd: There will only be emergency support.

• July 4th – July 5th: There will be minimal support staffing.

What this means in practice is that on July 3 we won’t be available to respond to non-emergency requests. Generally speaking that means we’ll only be available for system wide outages/issues impacting the customer base.

For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.

We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@pressable.

UPDATE 7:26 P.M – We are starting to see email come through normally. If you are still having issues, please submit a ticket by emailing us at help@pressable.com.

We are having issues with outbound email from our servers, our engineers are working to resolve these issues. This means emails like comment notifications, password resets and and deployment emails will not be sent immediately, and recipients may get the email a few hours later than expected.

If you are having these issues, send an email to help@pressable.com, or check back here.

Christian Torres
Customer Success Agent
Pressable.com

In observance of Memorial Day on Monday May 25, 2015, we will have a reduced support staff on hand and will be operating with minimal support response on that day. We will resume operating under normal support hours on Tuesday May 26, 2015.

Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.

We are currently having issues deploying new sites and cloning sites to our ORD Datacenter. Our team is currently looking into getting this issue resolved as quickly as possible. Please note that this only affects new site creations and clones from current sites. This does not affect functionality on current sites.

We will continue to post updates here as we look for a resolution. If you have any further questions, please submit a ticket via your my.pressable.com control panel.

UPDATE 4/4/2015: Deploying sites on our systems is functioning once again. We are still working on the cloning process at this point. 

UPDATE 4/9/2015: We are still working on getting clones working through our automative system. If you are currently waiting on a clone to finish or need one done, please submit a ticket via your my.pressable.com and we will be able to manually clone your site for you. 

Due to our upstream provider having connectivity issues, we are currently experiencing downtimes at our Chicago and Virginia Datacenters. We are currently working with our provider to correct this issue. We will continue to update this post as we get more information.

UPDATE 4:41 PM CST: After further investigation, it appears that this outage is only affecting customers in our Chicago Datacenter.  We are still trying to gather more information from our provider so we can provide a possible ETA. 

UPDATE 5:15 PM CST: We are still working with our provider in order to diagnose this issue. We should have a more detailed update very soon. 

UPDATE 6:30 PM CST: We are seeing some clusters begin to online. We are working on rolling out the rest of our clusters to full functionality now. We will update once that is done. 

UPDATE 7:47 PM CST: We have restored functionality across our systems. If you are continuing to see issues with your site/s, please submit a ticket via your my.pressable.com control panel. 

Earlier today the Wordfence Security team released the details of a WooCommerce SQL Injection Vulnerability. Our systems are already at work patching this popular plugin across sites on our systems. We’ll provide an update when the process has been completed.

UPDATE March 14th, 7:55AM CST: At this time all sites on our systems have been updated to the latest (patched) version of WooCommerce. If you have any questions, please don’t hesitate to reach out.

We are experiencing an issue with sites in our IAD Datacenter that is causing them to not load appropriately.

We believe this is related to issues that Rackspace is currently having with their cloud block storage services. We are working with them directly and awaiting further details regarding this issue and will update the status blog with more information as it becomes available.

If you have questions or concerns, please create a help desk ticket via your https://my.pressable.com panel or join us in our community lounge at http://chat.pressable.com for updates while we await further details.

UPDATE Feb 27, 2015 @ 5:00 AM Central: We were able to confirm that this is an issue occurring at Rackspace with their Cloud Block Storage service. You can find more details and information on their status page: https://status.rackspace.com/index/viewincidents?start=1425013200

We will update again as more information is available.

UPDATE Feb 27, 2015 @ 5:55 AM Central: Rackspace has resolved the issue on their end and we are now working on re-establishing stability on our end. We will update again as soon as this is taken care of.

UPDATE Feb 27, 2015 @ 6:10 AM Central: We have now restored functionality across our IAD datacenter and all sites are now functioning normally. If you continue to experience problems, please submit a help desk ticket via your https://my.pressable.com panel.

We are currently experiencing an attack similar to the attack we had 2 weeks ago, we have isolated the target which is towards the cluster “galaxy01”.

We are working with our provider now to resolve this as quickly as we can.

UPDATE: 4:35 P.M.- We’re working on identifying which specific set of servers are being attacked and will have a fix in place as soon as we can identify this.

UPDATE: 5:07 P.M.- We have identified the IP that was causing this attack. We have banned that IP which has resulted in connections returning to normal, which in turn means that sites should be loading properly now. If you are not seeing your site/sites coming online, please submit a ticket via your my.pressable.com control panel. 

If you have any other questions, please feel free to submit a support ticket via your my.pressable.com control panel.