Author Archives: christiangtorres

Independence Day Weekend Holiday Hours

From WikipediaIndependence Day is commonly associated with fireworks, parades, barbecues, carnivals, fairs, picnics, concerts, baseball gamesfamily reunions, and political speeches and ceremonies, in addition to various other public and private events celebrating the history, government, and traditions of the United States.

With that being said, Pressable is taking a much deserved holiday for the 4th of July weekend! What this means for you:

  • July 3rd: There will only be emergency support.

  • July 4th – July 5th: There will be minimal support staffing.

What this means in practice is that on July 3 we won’t be available to respond to non-emergency requests. Generally speaking that means we’ll only be available for system wide outages/issues impacting the customer base.

For the remainder of the holiday weekend, support staff will be limited in availability. This means response times may be slower, or some non-critical items may be held until the following Monday.

We apologize in advance for any inconvenience this may cause you. If you have questions please feel free to direct them to help@pressable.

RESOLVED: Outbound email issues.

UPDATE 7:26 P.M – We are starting to see email come through normally. If you are still having issues, please submit a ticket by emailing us at help@pressable.com.

We are having issues with outbound email from our servers, our engineers are working to resolve these issues. This means emails like comment notifications, password resets and and deployment emails will not be sent immediately, and recipients may get the email a few hours later than expected.

If you are having these issues, send an email to help@pressable.com, or check back here.

Christian Torres
Customer Success Agent
Pressable.com

Memorial Day Support Hours

In observance of Memorial Day on Monday May 25, 2015, we will have a reduced support staff on hand and will be operating with minimal support response on that day. We will resume operating under normal support hours on Tuesday May 26, 2015.

Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.

Site creation/Cloning Issues

We are currently having issues deploying new sites and cloning sites to our ORD Datacenter. Our team is currently looking into getting this issue resolved as quickly as possible. Please note that this only affects new site creations and clones from current sites. This does not affect functionality on current sites.

We will continue to post updates here as we look for a resolution. If you have any further questions, please submit a ticket via your my.pressable.com control panel.

UPDATE 4/4/2015: Deploying sites on our systems is functioning once again. We are still working on the cloning process at this point. 

UPDATE 4/9/2015: We are still working on getting clones working through our automative system. If you are currently waiting on a clone to finish or need one done, please submit a ticket via your my.pressable.com and we will be able to manually clone your site for you. 

RESOLVED: Chicago and Virginia Datacenter Outages.

Due to our upstream provider having connectivity issues, we are currently experiencing downtimes at our Chicago and Virginia Datacenters. We are currently working with our provider to correct this issue. We will continue to update this post as we get more information.

UPDATE 4:41 PM CST: After further investigation, it appears that this outage is only affecting customers in our Chicago Datacenter.  We are still trying to gather more information from our provider so we can provide a possible ETA. 

UPDATE 5:15 PM CST: We are still working with our provider in order to diagnose this issue. We should have a more detailed update very soon. 

UPDATE 6:30 PM CST: We are seeing some clusters begin to online. We are working on rolling out the rest of our clusters to full functionality now. We will update once that is done. 

UPDATE 7:47 PM CST: We have restored functionality across our systems. If you are continuing to see issues with your site/s, please submit a ticket via your my.pressable.com control panel. 

 

Rackspace Scheduled Maintenance, February 18th 12:00am-6:00am CST

This is a notice that Rackspace will be performing software upgrades on network switches in our Chicago datacenter. These upgrades will require a reboot of these network switches, which will result in approximately five minutes of downtime for customers in this datacenter.

The maintenance is scheduled for Wednesday, February 18th during the window of 12:00am-6:00am CST.

Please note that this window can not be moved to another time due to the nature of our Provider. We apologize in advance for any inconvenience this may cause.

If you have any questions, please feel free to contact the helpdesk, via your my.pressable.com control panel.

Slow connections causing issues with sites.

We are currently experiencing an attack similar to the attack we had 2 weeks ago, we have isolated the target which is towards the cluster “galaxy01”.

We are working with our provider now to resolve this as quickly as we can.

UPDATE: 4:35 P.M.- We’re working on identifying which specific set of servers are being attacked and will have a fix in place as soon as we can identify this.

UPDATE: 5:07 P.M.- We have identified the IP that was causing this attack. We have banned that IP which has resulted in connections returning to normal, which in turn means that sites should be loading properly now. If you are not seeing your site/sites coming online, please submit a ticket via your my.pressable.com control panel. 

If you have any other questions, please feel free to submit a support ticket via your my.pressable.com control panel.