Rackspace will be performing maintenance on the network that connects the cloud infrastructure at its ORD data center on Thursday, June 2nd, 2016 from 2:00am to 3:00am CDT. During this 1-hour window, we expect a brief interruption of service to sites which are hosted at Rackspace’s ORD data center.

We will update our status blog once the maintenance has been completed. If you have any questions or concerns, please contact our help desk.

We are about to begin an emergency maintenance period that will affect a large group of customers.

During this time, we expect affected sites to continue to stay up and available, but customers will be unable to upload or modify files.

This maintenance will begin immediately and we expect it to last around 30 minutes.

If you have questions or concerns, please submit a ticket to our help desk via your https://my.pressable.com control panel.

UPDATE 3:00PM Central: The maintenance period is lasting longer than initially anticipated. Affected sites remain in a “read only” state where files are not able to be uploaded or modified. We will update again as soon as more information is available.

UPDATE 3:30PM Central: Maintenance has now been completed and read/write functionality is available again to all sites. Please contact us if you have any questions or concerns and thank you for your patience during this maintenance.

Update (1:26PM CDT) All sites on IAD are up, and the SFTP/Upload issues are now resolved. Please contact the helpdesk if you have any outstanding issues, questions, or concerns.

We are going to be immediately performing an emergency maintenance for clusters in our IAD datacenter.

This goal of the maintenance is to resolve issues related to customers not being able to upload to their sites via SFTP or the WordPress dashboard. These issues are occurring as a side effect last night’s scheduled Cloud Block Storage maintenance from Rackspace.

This maintenance will cause sites in IAD to be unavailable while we resolve these issues.

If you have questions or concerns, please contact our helpdesk via your https://my.pressable.com panel and we can address them accordingly.

UPDATE (6:34pm CT): The load balancer and its host machine have recovered. At this time, all sites are up. If you have any lingering issues, please contact our help desk (support@pressable.com).

We are currently seeing issues with sites which are hosted on the Bode galaxy. The issues are related to a problem which Rackspace is currently experiencing on a load balancer utilized by the Bode galaxy.

We are working to route traffic to a new load balancer and are awaiting an estimate time of repair from Rackspace.

We appreciate your patience as we work to restore full functionality on the Bode galaxy. Please let us know if you have any additional concerns by reaching out to us through our help desk (help.pressable.com) or by email (support@pressable.com). 

UPDATE: The scheduled maintenance has been completed. At this time, all sites are up. If you have any lingering issues, please contact our help desk (support@pressable.com).

Rackspace, our backbone provider, will be performing critical maintenance on the network that connects its cloud infrastructure from 9:00pm CT on Tuesday, February 16th to 5:00am CT on Wednesday, February 17. During this 8-hour window, we expect a brief interruption of service to sites which are hosted at Rackspace’s IAD data center.

We will update our status blog once the maintenance has been completed. If you have any questions or concerns, please contact our help desk (support@pressable.com).

UPDATE (4:55pm CDT): The database issue has been resolved. At this time, all sites are working as expected. If you have additional concerns about the issue, please contact our help desk (support@pressable.com) and we’ll promptly address your concern.

Our systems are currently experiencing an issue with database utilization which is affecting site on the Hyperion galaxy. Visitors are presently unable to access sites which are hosted on the Hyperion galaxy.

We’re actively working to resolve the issue, and should have things back to normal soon. If you need additional information about this issue, please contact our help desk (support@pressable.com) and we’ll promptly address your concern.

We will provide additional updates via our Status Blog.

We have just begun a period of Emergency Maintenance in our Virginia Datacenter. We discovered an issue this morning that was causing trouble with files being uploaded properly to sites. This turns out to be related to an issue on the file server that houses data on the clusters in our Virginia Datacenter.

This emergency maintenance is currently underway and sites in the Virginia DC will experience a small window of downtime that is starting right now.

We will update this status blog again as soon as sites and the file server are back up.

UPDATE 3:00 PM Central: The period of emergency maintenance concluded at around 1:45PM Central time. At this point all sites affected had availability restored and service returned to normal. As of this update, all systems are now back up and functioning normally again.

If you have any questions or concerns, please contact our help desk by submitting a ticket via your https://my.pressable.com control panel.

We are currently experiencing an issue in our Virginia datacenter that is causing uploads via the WordPress Dashboard to fail. All affected sites remain up and available otherwise.

We are working on getting this resolved as quickly as possible and will provide an update as soon as we have further insight or resolution.

UPDATE 1:25PM Central: This issue has resulted in us needed to perform emergency maintenance on the file server that houses sites in this datacenter. You can find out more about the maintenance itself here: http://status.pressable.com/2016/01/24/emergency-maintenance-in-virginia-datacenter/

We will update again as soon as this issue has been resolved and you can keep an eye on the other status post for emergency maintenance progress.

UPDATE 3:00PM Central: The emergency maintenance period concluded around 1:45 PM Central and was a success. The results of this maintenance was essential toward getting the upload issue resolved and everything is now functioning normally. All sites in our Virginia datacenter are up, running, and have upload functionality working properly again.

If you have questions or concerns, please contact our help desk by submitting a ticket from your https://my.pressable.com panel.

Freshdesk experienced a brief outage from approximately 2:05PM to 2:15 CDT today.
During this time, the helpdesk at http://help.pressable.com/ was unresponsive and would time out.

This issue appears to be resolved at this time.
If for some reason you are having trouble accessing the helpdesk, please let us know via email at help@pressable.com and we will answer your ticket as soon as possible.

Our systems are currently experiencing an issue with SFTP connections. The problem impacts administrators and collaborators’ connections to their site’s files over SFTP. The issue does not affect visitors accessing sites. At this time, all sites should be loading as expected.

We’re actively working to identify the issue, and should have a resolution soon. If you feel that this issue is affecting your site, please contact our help desk (support@pressable.com) and we’ll promptly address your concern.

We will provide additional updates via our Status Blog.

UPDATE: This issue has been cleared and SFTP is now working properly across our network.