Due to a miscommunication between us and our service provider Rackspace, the majority of websites hosted at our Chicago datacenter are offline. We are on the phone with Rackspace working to restore the servers that are needed to bring these websites online as quickly as possible.
As of Saturday October 25th 8:31AM. All services are running properly.
We are aware of the recently announced vulnerability in SSL called POODLE. This vulnerability affects a very small percentage of traffic on our systems.
You can read more about this vulnerability at the following links:
https://isc.sans.edu/diary/OpenSSL%3A+SSLv3+POODLE+Vulnerability+Official+Release/18827
Click to access ssl-poodle.pdf
The “fix” for this issue is to disable SSLv3 on servers and/or clients that utilize it. Fortunately, it is in use in a very small percentage of traffic and is not likely to hinder traffic to sites we host in any significant capacity.
The recommended solution to this problem will make clients using Internet Explorer 6 running on Windows XP or older recieve an SSL error.
Currently, this fix will also break the Pingdom monitoring service SSL check. Pingdom is aware of this issue and is making the appropriate changes to their systems.
We are aware of the inconvenience this may cause, but we believe that this is the right thing to do.
You can see larger providers implement similar policies here.
https://chargify.com/blog/dropping-sslv3/
https://blog.cloudflare.com/sslv3-support-disabled-by-default-due-to-vulnerability/
If you have any questions or concerns, please contact our help desk by submitting a ticket from https://my.pressable.com.
Howdy,
We are currently experiencing an issues with our slave database servers that is causing some sites in our network to serve stale content. We are aware of these issues and are working toward resolving them now.
This is not currently causing sites to be unavailable, just serve old content in some cases.
If you have any questions or concerns, please contact our help desk by submitting a ticket via your https://my.pressable.com control panel.
IMPORTANT: Sucuri has released details on an exploit for the plugin Slider Revolution Responsive WordPress Plugin. Details of the exploit can be seen on Sucuri’s blog.
IF YOU ARE USING THIS PLUGIN, PLEASE UPDATE TO THE LATEST VERSION IMMEDIATELY.
Our team is working on a way to block these attacks, but we can NOT update this plugin on sites as it’s not freely available on the WordPress.org repository.
We’re currently investigating an issue with site availability and system stability. We’ll provide an update as we have more details.
UPDATE 12:55PM CST: The team has identified an issue with one of the database servers and is currently evaluating the system.
UPDATE 1:20PM CST: The team is currently looking at an issue with one of the physical drives in the database server.
UPDATE 2:00PM CST: At this time we’ve restored basic services to sites. The team is still working to get the database servers back to 100%, but sites should be operational.
NOTICE: For the next several hours some of the database slaves will be serving stale data. This will occur while our team works to bring up new slave database servers. If you’re having issues with new content not showing up on your site, this is why. If you’re working to publish new content, and having problems, please contact help@pressable.com and our team can assist.
UPDATE 5:00PM CST: Our team is investigating load issues from the earlier database problems. This is causing sites to be down and unresponsive.
UPDATE 10:00PM CST: Site stability has returned, however, we’re still waiting for the database system to return to 100%.
IMPORTANT NOTICE: For the next several hours some of the database slaves will be serving stale data. This will occur while our team works to bring up new slave database servers. If you’re having issues with new content not showing up on your site, this is why. If you’re working to publish new content, and having problems, please contact help@pressable.com and our team can assist.
UPDATE 8/10/14 7:50AM: We’re still working to get the databases servers back to 100%. During this time database slaves will be serving stale data. This will occur while our team works to bring up new slave database servers. If you’re having issues with new content not showing up on your site, plugin changes not saving, or comments not posting it’s related to this issue. If you need to publish new content or make updates, please contact help@pressable.com and our team can assist.
UPDATE 8/10/14 12:33 PM: We are continuing to work on the database servers. During this time, we have put some changes into place on our Thor cluster that will help improve stability and performance. You may experience a 502 during this time and this will clear once all changes have been finalized. Please contact us through my.pressable.com if you have questions or concerns.
UPDATE 8/10/14 4:25PM: Just as a reminder, we’re not out of the woods with the database issues. We’re still working to get back to 100% and are dealing with stale data and sites not updating. If you’re having issues with new content not showing up on your site, plugin changes not saving, or comments not posting it’s related to this issue. If you need to publish new content or make updates, please contact help@pressable.com and our team can assist.
UPDATE 8/10/14 6:00PM: We’re still working to get back to 100% and are dealing with stale data and sites not updating. If you’re having issues with new content not showing up on your site, plugin changes not saving, or comments not posting it’s related to this issue. If you need to publish new content or make updates, please contact help@pressable.com and our team can assist.
UPDATE 8/10/14 7:20PM: At this time we’ve restored two new database slaves and put them in place for all customers. We’re continuing to monitor the database servers and make sure that things work properly, but early signs are positive. If you’re still having issues, please email help@pressable.com and we’ll take a look.
UPDATE 8/11/14 8:55AM: Overnight we noticed that one of the new servers we put in place wasn’t able to keep up with the demand of traffic. This caused momentary issues where it would serve stale data while other servers would serve the latest data. We’ve now replaced this machine and stability has returned to the systems. If you’re still having issues, please email help@pressable.com and we’ll take a look.
Howdy,
In observance of the holiday on July 4th, 2014, we will have a reduced support staff on hand and will be operating with minimal support response. We will resume operating under normal support hours on July 5th, 2014.
Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.
We hope everyone enjoys their holiday and look forward to serving you through the rest of the year.
Thank you!
Howdy,
The year is nearly half way done and Memorial Day is upon us!
In observance of the holiday on May 26th, 2014, we will have a reduced support staff on hand and will be operating with minimal support response. We will resume operating under normal support hours on May 27th, 2014.
Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.
We hope everyone enjoys their holiday and look forward to serving you through the rest of the year.
Thank you!
We are investigating an issue that is causing some sites to respond slowly and/or have trouble resolving pages.
We will update here again as soon as we have more information but we expect this will be intermittent while we work on resolving this issue.
If you have any questions or concerns, please submit a ticket to our help desk via my.pressable.com
Update 01:00PM Central, May 13th, 2014: Things have stabilized but our team is working on adding more capacity. We anticipate this will be done soon, but for now, most sites are functioning normally.
We’re currently experiencing an issue impacting one of our primary database servers. This issue is impacting the availability of sites for many customers and we’re actively working to troubleshoot the issue. We’ll provide an update when we have more information.
UPDATE April 3, 12:00pm CST: We’re still investigating issues with the database servers causing slow sites and site unavailability.
We’ve been closely monitoring the WordPress 3.8 release and how sites have been handling the update. We’re happy to report that at this time we’re going to begin rolling out this new update to all sites.
You can read more about the WordPress 3.8 release on WordPress.org and on The Pressable Blog.
If you have any questions about the update, please feel free to contact the support team through https://my.pressable.com.
