IMPORTANT: Sucuri has released details on an exploit for the plugin Slider Revolution Responsive WordPress Plugin. Details of the exploit can be seen on Sucuri’s blog.

IF YOU ARE USING THIS PLUGIN, PLEASE UPDATE TO THE LATEST VERSION IMMEDIATELY.

Our team is working on a way to block these attacks, but we can NOT update this plugin on sites as it’s not freely available on the WordPress.org repository.

We’re currently investigating an issue with site availability and system stability. We’ll provide an update as we have more details.

UPDATE 12:55PM CST: The team has identified an issue with one of the database servers and is currently evaluating the system.

UPDATE 1:20PM CST: The team is currently looking at an issue with one of the physical drives in the database server.

UPDATE 2:00PM CST: At this time we’ve restored basic services to sites. The team is still working to get the database servers back to 100%, but sites should be operational.

NOTICE: For the next several hours some of the database slaves will be serving stale data. This will occur while our team works to bring up new slave database servers. If you’re having issues with new content not showing up on your site, this is why. If you’re working to publish new content, and having problems, please contact help@pressable.com and our team can assist.

UPDATE 5:00PM CST: Our team is investigating load issues from the earlier database problems. This is causing sites to be down and unresponsive.

UPDATE 10:00PM CST: Site stability has returned, however, we’re still waiting for the database system to return to 100%.

IMPORTANT NOTICE: For the next several hours some of the database slaves will be serving stale data. This will occur while our team works to bring up new slave database servers. If you’re having issues with new content not showing up on your site, this is why. If you’re working to publish new content, and having problems, please contact help@pressable.com and our team can assist.

UPDATE 8/10/14 7:50AM: We’re still working to get the databases servers back to 100%. During this time database slaves will be serving stale data. This will occur while our team works to bring up new slave database servers. If you’re having issues with new content not showing up on your site, plugin changes not saving, or comments not posting it’s related to this issue. If you need to publish new content or make updates, please contact help@pressable.com and our team can assist.

UPDATE 8/10/14 12:33 PM: We are continuing to work on the database servers. During this time, we have put some changes into place on our Thor cluster that will help improve stability and performance. You may experience a 502 during this time and this will clear once all changes have been finalized. Please contact us through my.pressable.com if you have questions or concerns.

UPDATE 8/10/14 4:25PM: Just as a reminder, we’re not out of the woods with the database issues. We’re still working to get back to 100% and are dealing with stale data and sites not updating. If you’re having issues with new content not showing up on your site, plugin changes not saving, or comments not posting it’s related to this issue. If you need to publish new content or make updates, please contact help@pressable.com and our team can assist.

UPDATE 8/10/14 6:00PM: We’re still working to get back to 100% and are dealing with stale data and sites not updating. If you’re having issues with new content not showing up on your site, plugin changes not saving, or comments not posting it’s related to this issue. If you need to publish new content or make updates, please contact help@pressable.com and our team can assist.

UPDATE 8/10/14 7:20PM: At this time we’ve restored two new database slaves and put them in place for all customers. We’re continuing to monitor the database servers and make sure that things work properly, but early signs are positive. If you’re still having issues, please email help@pressable.com and we’ll take a look.

UPDATE 8/11/14 8:55AM: Overnight we noticed that one of the new servers we put in place wasn’t able to keep up with the demand of traffic. This caused momentary issues where it would serve stale data while other servers would serve the latest data. We’ve now replaced this machine and stability has returned to the systems. If you’re still having issues, please email help@pressable.com and we’ll take a look.

Howdy,

In observance of the holiday on July 4th, 2014, we will have a reduced support staff on hand and will be operating with minimal support response. We will resume operating under normal support hours on July 5th, 2014.

Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.

We hope everyone enjoys their holiday and look forward to serving you through the rest of the year.

Thank you!

Howdy,

The year is nearly half way done and Memorial Day is upon us!

In observance of the holiday on May 26th, 2014, we will have a reduced support staff on hand and will be operating with minimal support response. We will resume operating under normal support hours on May 27th, 2014.

Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.

We hope everyone enjoys their holiday and look forward to serving you through the rest of the year.

Thank you!

We are investigating an issue that is causing some sites to respond slowly and/or have trouble resolving pages.

We will update here again as soon as we have more information but we expect this will be intermittent while we work on resolving this issue.

If you have any questions or concerns, please submit a ticket to our help desk via my.pressable.com

Update 01:00PM Central, May 13th, 2014: Things have stabilized but our team is working on adding more capacity. We anticipate this will be done soon, but for now, most sites are functioning normally.

We’re currently experiencing an issue impacting one of our primary database servers. This issue is impacting the availability of sites for many customers and we’re actively working to troubleshoot the issue. We’ll provide an update when we have more information.

UPDATE April 3, 12:00pm CST: We’re still investigating issues with the database servers causing slow sites and site unavailability.

We’ve been closely monitoring the WordPress 3.8 release and how sites have been handling the update. We’re happy to report that at this time we’re going to begin rolling out this new update to all sites.

You can read more about the WordPress 3.8 release on WordPress.org and on The Pressable Blog.

If you have any questions about the update, please feel free to contact the support team through https://my.pressable.com.

On December 30th, 2013 there was a system wide email outage that impacted delivery of email from all of our systems. This includes customer WordPress sites, notification emails from My Pressable, support requests submitted through My Pressable, and email inquiries through our own website.

What Happened: On December 27th we were notified through some older (zippykid.com) channels of an issue with our account at our provider. On December 30th there was a miscommunication with a configuration change and our account was temporarily suspended. This suspension resulted in the immediate halting of all email sent from our systems.

We were able to identify and correlate the issue through several customer issues. Once we determined the issue was with the changes at our provider we worked with them to restore services. At approximately 5:00pm CST our account was restored, and messages began to queue for delivery. However, complete services were not restored until 9:00pm CST.

What We’re Doing: We’ve made some adjustments to the account control for this service provider so that more people are aware of changes made. We’ve also evaluated fallback options should we need to implement a new solution in the future.

While this was a unique issue, we do apologize for the scope and time of the outage. We’re continuing to see what else we may be able to do to improve the reliability of this in the future as well as prevent any further issues.

Please also keep in mind, that if a request for support was submitted through the My Pressable control panel during this time, we would NOT have received that request. We apologize for that, but please re-submit your issue if you still require assistance.

If you have any questions, please feel free to contact our support team.

There was an emergency with the file system that required a brief maintenance to repair an issue. This maintenance has been completed and customers who were impacted by this issue should be seeing their sites return to normal.

If you’re still having issues, please contact the help desk through https://my.zippykid.com.

We’re experiencing a major system outage due to human error at Rackspace. We’re working to fix this as soon as possible.