Howdy,

In observance of the holiday on July 4th, 2014, we will have a reduced support staff on hand and will be operating with minimal support response. We will resume operating under normal support hours on July 5th, 2014.

Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.

We hope everyone enjoys their holiday and look forward to serving you through the rest of the year.

Thank you!

Howdy,

The year is nearly half way done and Memorial Day is upon us!

In observance of the holiday on May 26th, 2014, we will have a reduced support staff on hand and will be operating with minimal support response. We will resume operating under normal support hours on May 27th, 2014.

Minimal Support Response means that we won’t be available to respond to non-emergency requests. There will be support staff standing by, but we use our best judgement to determine emergency issues that need our attention immediately.

We hope everyone enjoys their holiday and look forward to serving you through the rest of the year.

Thank you!

We are investigating an issue that is causing some sites to respond slowly and/or have trouble resolving pages.

We will update here again as soon as we have more information but we expect this will be intermittent while we work on resolving this issue.

If you have any questions or concerns, please submit a ticket to our help desk via my.pressable.com

Update 01:00PM Central, May 13th, 2014: Things have stabilized but our team is working on adding more capacity. We anticipate this will be done soon, but for now, most sites are functioning normally.

We’re currently experiencing an issue impacting one of our primary database servers. This issue is impacting the availability of sites for many customers and we’re actively working to troubleshoot the issue. We’ll provide an update when we have more information.

UPDATE April 3, 12:00pm CST: We’re still investigating issues with the database servers causing slow sites and site unavailability.

We’ve been closely monitoring the WordPress 3.8 release and how sites have been handling the update. We’re happy to report that at this time we’re going to begin rolling out this new update to all sites.

You can read more about the WordPress 3.8 release on WordPress.org and on The Pressable Blog.

If you have any questions about the update, please feel free to contact the support team through https://my.pressable.com.

On December 30th, 2013 there was a system wide email outage that impacted delivery of email from all of our systems. This includes customer WordPress sites, notification emails from My Pressable, support requests submitted through My Pressable, and email inquiries through our own website.

What Happened: On December 27th we were notified through some older (zippykid.com) channels of an issue with our account at our provider. On December 30th there was a miscommunication with a configuration change and our account was temporarily suspended. This suspension resulted in the immediate halting of all email sent from our systems.

We were able to identify and correlate the issue through several customer issues. Once we determined the issue was with the changes at our provider we worked with them to restore services. At approximately 5:00pm CST our account was restored, and messages began to queue for delivery. However, complete services were not restored until 9:00pm CST.

What We’re Doing: We’ve made some adjustments to the account control for this service provider so that more people are aware of changes made. We’ve also evaluated fallback options should we need to implement a new solution in the future.

While this was a unique issue, we do apologize for the scope and time of the outage. We’re continuing to see what else we may be able to do to improve the reliability of this in the future as well as prevent any further issues.

Please also keep in mind, that if a request for support was submitted through the My Pressable control panel during this time, we would NOT have received that request. We apologize for that, but please re-submit your issue if you still require assistance.

If you have any questions, please feel free to contact our support team.

There was an emergency with the file system that required a brief maintenance to repair an issue. This maintenance has been completed and customers who were impacted by this issue should be seeing their sites return to normal.

If you’re still having issues, please contact the help desk through https://my.zippykid.com.

We’re experiencing a major system outage due to human error at Rackspace. We’re working to fix this as soon as possible. 

Hi Everyone, 

 Just wanted to let you know that we need to take our systems off line for one hour on Friday, February 22nd at midnight CST. The nature of this maintenance is complicated, as it puts the finishing touches on the upgrades that have been under way for the past 8 months.  Unfortunately, this means connectivity to your website will be affected. 

All websites will be unavailable during this time period. We suggest you suppress your monitors during this time, as there will be nothing we will be able to do about it. 

Connectivity will be restored by 1:30AM CST or 0130 CST hours at the latest. 

We’ve found some issues with our memcached cluster, which we’re working to resolve as soon as possible. Symptoms of this are slower sites, and sometimes pages that will return a “504 Timeout” page. 

Sorry for the issues, we’re working to resolve these issues ASAP. 

Update February 12, 2013 8:46 PM: The problem was fixed at 7:30PM CST, we’ve been monitoring the situation for the past hour, and things have been stable. We consider the issue resolved.