Category Archives: General Issues

SFTP Unavailability

UPDATE (4:36PM CDT): We’ve corrected this issue, and SFTP access is fully functional across all sites once again. If you are still having trouble, please submit a ticket to our helpdesk in

We are currently experiencing an issue that is causing SFTP to be unavailable for many customers. We are working diligently toward getting this resolved as soon as possible and will provide updates as they become available.

If you have questions or concerns, please contact us via your control panel, or email us at

Provisioning / Control Panel Issues

One of the machines behind our provisioning system has experienced a hardware failure, we are working on replacing the underlying hardware, and expect the machine to be back online in very soon.

In the mean time, functionality like adding, editing, removing a site, or collaborators of a site is not going to work. We apologize for any inconvenience.

Please note: This only affects our control panel, not your actual website.

Chicago Datacenter Issue – RESOLVED


We just finished dealing with an issue in our Chicago datacenter that was causing several other clusters to experience instability. Our “Ursa” cluster was taking on an extreme amount of traffic that looks to be, in large part, a bot attack.

This happened as a result of the “Ursa” cluster having a set of tools not running appropriately that detects and mitigates issues like this.

We’ve cleared this up and all sites are now back up and running appropriately.

If you have any questions or concerns, please contact our help desk via your control panel.

Thank you!

Server Outages


We are currently experiencing an issue with sites being down on a small portion of our network. This issue is a result of some of our servers going offline unexpectedly. We are working with Rackspace on getting these machines back up right now and things will resume working normally shortly.

If you have any questions or concerns, please contact our help desk via the control panel.

UPDATE December 4th, 2014 @ 8:40AM Central: A large majority of servers are back online and functioning properly. We have a couple more servers waiting to come back online but most sites are back up and functioning properly again. We will update once more as soon as all servers are back online and functional.

UPDATE December 4th, 2014 @ 9:00 AM Central: All servers and sites are now back online and functional. If for some reason you are still seeing a site offline, please let us know and we can figure out what is causing it.

Sporadic Functionality of Deploys and Clones

We are currently experiencing an issue that is causing clones and new site deploys to function sporadically.

Some customers are experiencing issues cloning sites and reporting unfinished clones. New site deploys are functioning for a large majority of our customers but there are still cases where new site deploys are not working.

We are attempting to resolve these issues as quickly as possible and will update this status blog as more information comes available.

If you have questions or concerns, please contact us by submitting a help desk request via your control panel.

UPDATE Nov. 21, 2014 @ 10:41AM CST: Deploys across our systems are now working properly effective immediately. We are still working on fixing cloning across the board. We discovered that clones broke partially due to a fix we put in for POODLE recently. We will update again once this issue is resolved.

UPDATE Nov. 25, 2014 @ 9:20AM CST: Deploy functionality continues to work properly across our systems. The team is still working to resolve the incompatibilities with our cloning functionality and the increased security put in place post-POODLE.

UPDATE Dec. 1, 2014 @ 10:38AM CST: We are continuing to work on fixing the cloning issues from this past week. We have removed all clones that failed while this has been happening. We are asking for customers to refrain from attempting to clone until this issue has been patched fully. We will update again as soon as the cloning issue has been resolved.

RESOLVED: Intermittent Control Panel Downtime


We created a previous post about our email provider outage potentially causing issues with email sending from our servers but wanted to specifically point out that this also affects the control panel.

Users are seeing the control panel time out or be completely unresponsive on an intermittent basis.

These issues are also related to the same issues that are caupring problems with email in general because of the ties we in place for email on

As soon as Mailgun has these issues resolved, the control panel will function properly once more.

You can follow the status of the Mailgun issues here:

If you have quesitons or concerns, please send an email to

Thank you!

UPDATE 09/30/2014 @ 12:40 PM Central: Email issues with all sites have been resolved.

RESOLVED: Email Provider Outage Causing Issues


Our email provider, Mailgun, is experiencing issues that is causing our customer emails to not be sent in some cases. This originally resulted in emails from sites not being sent appropriately in addition to ones that come from our control panel.

These issues occur as a result of a larger emergency maintenance at Rackspace itself.

As this maintenance has progressed, our email provider has subsequently been able to restore service and emails from sites have begun sending on a much more consistent basis.

As of this morning, Mailgun is still working through some lingering issues and one of those issues affects emails being sent from our control panel.

Once they are done addressing this, emails will work appropriately across our network again.

You can read more about the Mailgun outage here:

You can read some about the larger Rackspace Emergency Maintenance here:

If you have any questions or concerns, please contact our helpdesk at

UPDATE 09/29/2014 @ 11:07 AM Central: Our control panel is experiencing intermittent downtime as a part of this ongoing issue. If you are having trouble accessing the control panel, you might try giving it a few minutes and trying again. Once this issue has subsided, the panel will work normally again.

UPDATE 09/30/2014 @ 6:30 AM Central: We’re still working with our email provider (Mailgun) to resolve lingering issues caused by their downtime. Currently issues seem to only be impacting customers in the same datacenter as Mailgun services. We’ll provide an update as soon as we’ve learned more from our provider.

UPDATE 09/30/2014 @ 11:00 AM Central: We’ve confirmed with our provider (Mailgun), that they are still experiencing issues with their systems. We’re in constant communication with them providing them details as they test fixes to bring services back to 100%. We’ll update you as we have more information.

UPDATE 09/30/2014 @ 12:40 PM Central: At this time mail services have been restored across our systems. Our tests show everything working properly now and we’re expecting no further issues with email delivery. A huge thanks to Rackspace and Mailgun for staying on top of this and getting things resolved.