Author Archives: Roger

About Roger

Keep on keeping on!

Issues with Issuing SSL Certs

23:36 UTC – Our systems team is currently investigating issues with some sites not being able to obtain an SSL certificate, which is causing “Connection is Not Secure” errors in browsers. We are working on resolving this quickly and will update here once this has been resolved. If you have any questions or need help, please contact the Help Desk: help@pressable.com

Connection Timeout on limited number of sites

8:45pm UTC – Internal monitoring alerted our systems team to an issue resulting in connection timeouts on a limited number of Pressable hosted websites. They have identified the issue and taken action to correct it.
8:52pm UTC – The systems team confirms that all affected sites are back online.

If you have any questions or concerns, you may contact us at help@pressable.com.

Let’s Encrypt SSL Certificate issuance delay for small number of sites

+0:25 UTC – Let’s Encrypt SSL Certificates are now being issued for all Pressable sites. If you have any questions please contact help@pressable.com

21:07 UTC – Currently a small number of sites on the Pressable platform are experiencing a delay with Let’s Encrypt SSL certificates. If your site does not convert to https:// after adding a domain please contact support at help@pressable.com.

404 Error Affecting Limited Amount of Sites

3:56 UTC – Domains have been added to all affected sites and they are now back online. Please contact help@pressable.com if you have any questions.

20:18 UTC – We continue to move files and databases into the restored sites. Once this process is complete, we are adding domains to the restored sites. We appreciate your continued patience and understanding.

17:37 UTC – Sites have been restored to the affected accounts. We are now in the process of adding the domains to the sites.

14:12 UTC – Progress continues to be made with the small amount of remaining sites to restore. Thank you for you understanding and we will continue to regularly update.

09:00 UTC – The engineering team has restored several sites. However, some of these sites may not have primary domains set or be in Production Mode. Once the primary domain is set and Production Mode is enabled, any issues you observe with domain redirects and missing JavaScript or CSS files should resolve themselves within approximately 10 minutes. Our apologies in advance for the inconvenience.

A very small number of sites may still be affected by this issue, however. We are working on restoring these sites and will post here once we have more information. Thank you for your continued patience and understanding. If you have questions or concerns, please contact the Help Desk: help@pressable.com.

08:12 UTC – The engineering team continues their work. We anticipate most affected sites to be functioning properly within the next hour.

07:12 UTC – Our engineering team continues to work on the restoration of the affected sites. We expect the majority of them to be online in the next 2 hours. We thank you for your continued patience.

06:12 UTC – Our engineering team is implementing a fix to restore all affected sites. We will have 80% of the impacted sites back online within 3 hours. We are exploring all methods of restore from our backups and will keep posting as information becomes available or every hour until this is resolved.

05:12 UTC – Our engineering team continues to work on restoring the affected sites. We appreciate your continued patience and understanding.

04:12 UTC – Our systems team is currently investigating an issue that caused some sites on our platform to become unavailable. This issue occurred as a result of routine maintenance. We have isolated the cause and our engineering teams are working to restore the affected sites as fast as possible.