3/16 5:18 pm UTC: Ticket submission and migrate site forms are now functioning properly through my.pressable.com. You may now continue sending help requests directly through the my.pressable.com User portal.
3/16 3:29pm UTC: Ticket submission and migration submissions from my.pressable.com is currently not functioning properly. If you have submitted a ticket within the last 24 hours without a response, please email us at firstname.lastname@example.org to ensure your issue is resolved.
UTC 23:11: The attack has been mitigated on our end.
UTC 20:19: We have discovered that the network activity was due to a DDOS attack. We have isolated the attack and stability is beginning to return to the affected sites. We will update again if and when there is more information.
UTC 19:25: We are currently investigating issues related to strange network activity. This is causing a limited number of sites to load very slowly. We will update when we have more information.
UPDATE: 01/11/2018 UTC 17:23: All servers have now been updated to 7.0.27 which has a fix for the regression which appeared in php 7.0.26.
UPDATE: 11/30/2017 UTC 18:53: We have now rolled back our PHP version to 7.0.25 Your NextGEN plugin should function as it did prior to our PHP upgrade.
With our PHP upgrade from 7.0.25 to 7.0.26 , we have discovered an issue with the NextGEN Gallery plugin. The PHP upgrade is causing a PHP Fatal error and Segfault with this particular plugin. We have found this to be a reported issue on the plugin’s support forums as well:
After discussions with the plugin’s developers. we found the bug to be within the PHP release itself and not the actual plugin. We are currently in process of reverting back to an earlier version of PHP to avoid this issue until a new release is out with a fix.
As always, if you have any questions , please do not hesitate to reach out to our support team:
4:00 PM UTC : The Partial Outage was caused by a DDoS attack on a specific customer’s site that we have now mitigated. We will continue to monitor the situation but as of now this outage has been resolved.
3:30 PM UTC : We are aware of and investigating a partial outage impacting some customer sites.
Update: 7:00PM Central: The issue with our SSL provider has been resolved. New domains should have no issues with being assigned SSL certificates moving forward.
8:00 AM Central: We are currently experiencing issues with issuing new SSL certificates from our third party provider. We are actively working with them in order to get the issue resolved so that new SSL certs can be issued to your domains. Please contact the helpdesk for more information.