Author Archives: Mike Price

Intermittent Slow Loading CDN Issue

4:50 UTC February 28 –  The CDN for all sites in Production Mode has been re-enabled over the past 4 hours. We appreciate your patience on this issue. If you have any questions, please contact the Help Desk: help@pressable.com.

23:21 UTC February 27 – Our CDN provider reports that they have resolved the issue. The Pressable systems team will begin reactivating the CDN later this evening for those who had them deactivated earlier.

20:21 UTC / February 27 – Our CDN provider reports that they have isolated this issue to a single router. They have assured us that resolving the issue remains a high priority. In the meantime, we have begun disabling the CDN on a limited number of sites as a short term solution. So far, CDN deactivation has had a minimal impact on server performance, and our systems team has decided to continue with the deactivation of the CDN on additional server pools. We must stress that this is a temporary measure and that we are actively evaluating other options – both medium and long term – to solve for this issue. As always, we thank you again for your continued patience and understanding.

18:24 UTC / February 27 – This issue continues to impact several sites on our platform intermittently. While we remain in contact with our CDN provider to resolve this issue, we have begun exploring alternative measures. As soon as we have more information, we will update here. In the meantime, we greatly appreciate your patience and understanding.

14:29 UTC / February 26 – We continue to work with our CDN provider to address this issue. We have reiterated the urgency of having this issue resolved as soon as possible to our provider. If you detect assets from our CDN URLs ( https://*-zippykid.netdna-ssl.com ) taking significant amounts of time to load or not loading at all, we recommend turning off Production Mode for the time being. We thank you for your continued patience.

1:17 UTC / February 26 – We are still working with our CDN provider to determine what is causing some of our sites to experience longer response and load times. We will continue to update this page as new information is available.

16:24 UTC / February 25 – Our systems team has begun investigating an intermittent issue we are seeing with our CDN provider. In some cases, we are noticing sites take longer to respond and load due to a delay in retrieving images from our CDN provider. We will update this status page as new information is available.

03/16 Ticket Submission Issue (Resolved)

3/16 5:18 pm UTC: Ticket submission and migrate site forms are now functioning properly through my.pressable.com. You may now continue sending help requests directly through the my.pressable.com User portal.

3/16 3:29pm UTC: Ticket submission and migration submissions from my.pressable.com is currently not functioning properly. If you have submitted a ticket within the last 24 hours without a response, please email us at help@pressable.com to ensure your issue is resolved.

12/4 Partial Outage – DDOS

UTC 23:11: The attack has been mitigated on our end.

UTC 20:19: We have discovered that the network activity was due to a DDOS attack. We have isolated the attack and stability is beginning to return to the affected sites. We will update again if and when there is more information.

UTC 19:25:  We are currently investigating issues related to strange network activity. This is causing a limited number of sites to load very slowly.  We will update when we have more information.

PHP Upgrade & Issues with NextGEN Gallery (Updated)

UPDATE: 01/11/2018 UTC 17:23: All servers have now been updated to 7.0.27 which has a fix for the regression which appeared in php 7.0.26.

UPDATE: 11/30/2017 UTC 18:53: We have now rolled back our PHP version to 7.0.25 Your NextGEN plugin should function as it did prior to our PHP upgrade.

With our PHP upgrade from  7.0.25 to 7.0.26 , we have discovered an issue with the NextGEN Gallery plugin. The PHP upgrade is causing a PHP Fatal error and Segfault with this particular plugin. We have found this to be a reported issue on the plugin’s support forums as well:

https://wordpress.org/support/plugin/nextgen-gallery/

After discussions with the plugin’s developers. we found the bug to be within the PHP release itself and not the actual plugin. We are currently in process of reverting back to an earlier version of PHP to avoid this issue until a new release is out with a fix.

As always, if you have any questions , please do not hesitate to reach out to our support team:

https://my.pressable.com/help

5/18 Partial Outage (Resolved)

4:00 PM UTC : The Partial Outage was caused by a DDoS attack on a specific customer’s site that we have now mitigated. We will continue to monitor the situation but as of now this outage has been resolved.

3:30 PM UTC : We are aware of and investigating a partial outage impacting some customer sites.

Issues with SSL Certificates (RESOLVED)

Update: 7:00PM Central: The issue with our SSL provider has been resolved. New domains should have no issues with being assigned SSL certificates moving forward.

8:00 AM Central: We are currently experiencing issues with issuing new SSL certificates from our third party provider. We are actively working with them in order to get the issue resolved so that new SSL certs can be issued to your domains. Please contact the helpdesk for more information.