We’re currently aware of an issue impacting the availability of our SFTP and phpMyAdmin servers. We’ve been working with our provider to get this issue resolved.
The issue impacts the ability to access site files via SFTP and the ability to access a site’s database through phpMyAdmin (available in my.zippykid.com).
There is currently no impact on the availability or performance of sites, only these services are being impacted.
We’ll provide an update as we have more information.
UPDATE 3:30PM CST: Services have come back online and we’re seeing the SFTP/phpMyAdmin services back online. If you’re still seeing issues connecting, please contact the helpdesk.