We’re currently experiencing an issue that’s caused our database connection to go offline. This is impacting the connection for all sites to the databases. We’re actively working to correct this, however, we expect this issue to last for about 20 minutes.
We do apologize for the inconvience and if you have any questions, please don’t hesitate to email firstname.lastname@example.org.
UPDATE 5:35PM CST: As we continue to evaluate the situation we’re expecting our earlier estimates to increase some. We’re hoping to have things up and running within the next 45 minutes. We’ll let you know if this changes, and our sincere apologies for this.
UPDATE 6:20PM CST: We’re still working to restore the connections to database servers. There are some delays in getting things recreated, but we’re hoping to start restoring connectivity in the next 45 minutes (I know… we said this last time…). We’ll update you when we have some more information.
UPDATE 7:00PM CST: We’re starting see database connections for the sites come back online. We’re expecting to see service return to normal shortly. If you’re still having issues with a site, please let us know and we’ll take a look. Our apologies for the issues, and if you have any questions, don’t hesitate to ask.