Category Archives: maintenance

COMPLETED: Scheduled Database Maintenance – Sunday December 15th at 11:00pm CST

On Sunday, December 15th at 11:00pm CST we’ll be performing maintenance on our database servers that will cause sites to be unavailable for a period of time. During the maintenance sites will show the following message:

“Error establishing a database connection”

This maintenance is expected to last no more than 30 minutes, but we’re hopeful things will be completed much quicker. Please also note, this maintenance will only impact customers in our “ibm.dal” datacenter. Customers can quickly identify if they’re in this datacenter by looking at their sftp hostname, or checking to see if their site uses a CNAME containing soyuz, sputnik or pagespeed-beta.

We will also be notifying impacted customers via email. If you have any questions, please don’t hesitate to contact us through the control panel.

UPDATE 11:45PM CST: At this time we’re still working to complete the maintenance. Things should be wrapped up shortly as things are still progressing as planned.

UPDATE 12:00AM CST: The maintenance has been completed as planned and sites should be functioning normally. We appreciate your patience during this, and if you’re experiencing any questions, please don’t hesitate to contact us.

Emergency Database System Maintenance

We need to perform an emergency maintenance on our database systems to correct an issue with replication. This will bring the database servers offline briefly, but they should return to normal status shortly after that.

We’ll update this post when the maintenance is completed.

UPDATE 12:05PM CST: At this time the issue with the primary database server should be resolved. A small number of customers using HyperDB may still be seeing issues. We’re working to resolve those and will provide an update as soon as things are resolved.

Extended ZippyKid Control Panel Maintenance Window

Update November 14th 0950 CST – One more hour, we found a show stopping bug during testing.

Updated November 14th 0852 CST

We’re almost done, just have some minor hiccups that we’re ironing out. We estimate everything to be functional by 1000 CST on November 14th.


On Thursday November 14th 0100 CST, the ZippyKid Control Panel (My ZippyKid) will become unavailable for approximately 8 hours, or 0900 CST.

This maintenance window does not affect your websites, just the control panel. This means you will not be able to do the following:

  1. Add a new site
  2. Remove a site
  3. Clone a site
  4. Purge Cache
  5. Add a collaborator
  6. Access phpMyAdmin
  7. Reset SFTP Password
  8. DNS Modifications

We’re sorry about the short notice, we have some big news to share with you tomorrow, we wanted to do it seamlessly, but this won’t be possible.

I promise, the news will be worth it.

Scheduled Maintenance Sunday April 7 0030 – 0230 (12:30AM – 2:30AM) CST

In our ongoing efforts to give you the best WordPress Hosting on the planet, we need to make some system wide upgrades to our infrastructure. These upgrades will be happening on Sunday morning at 12:30AM CST, and will last 2 hours, till 2:30AM.

During this maintenance window, all websites will show a generic message letting you and your visitors know that the website is down for maintenance.  We’re sorry for the downtime, but this is absolutely necessary, to keep up with our growth, and to continue to serve you in 2013.

For the geeks: We’re upgrading our NAS again, adding drives that are much faster, which should result in “Zippier” websites.