Some customers may experience sluggishness, or outright downtime for 60 seconds or so. We need to perform some emergency maintenance services to one of our database servers. We’re sorry for the inconvenience.
Over the past 72 hours, one of our data centers at Rackspace has been the target of a DDOS (Distributed Denial of Service) attack. Due to this attack, some of our customer websites were affected as well. We are working with Rackspace to mitigate this issue. Here is the latest communication from our contact at the NetSec team at Rackspace.
"Hello, On 19 February 2014, at approximately 15:28 UTC / 09:28 CST, a portion of Rackspace customers may have encountered network related issues as a result of a DDoS (Distributed Denial of Service) attack targeted at an IP address within our infrastructure. The DDoS was identified by our network team, who resolved the issue at 15:31 UTC / 09:31 CST by null routing the target IP address. During this time, you may have experienced latency and or packet loss. We apologize for any inconvenience this caused and appreciate your patience as we worked to resolve the issue as quickly as possible. If you have any further questions or concerns, please contact a member of your support team. "
Update November 14th 0950 CST – One more hour, we found a show stopping bug during testing.
Updated November 14th 0852 CST
We’re almost done, just have some minor hiccups that we’re ironing out. We estimate everything to be functional by 1000 CST on November 14th.
On Thursday November 14th 0100 CST, the ZippyKid Control Panel (My ZippyKid) will become unavailable for approximately 8 hours, or 0900 CST.
This maintenance window does not affect your websites, just the control panel. This means you will not be able to do the following:
- Add a new site
- Remove a site
- Clone a site
- Purge Cache
- Add a collaborator
- Access phpMyAdmin
- Reset SFTP Password
- DNS Modifications
We’re sorry about the short notice, we have some big news to share with you tomorrow, we wanted to do it seamlessly, but this won’t be possible.
I promise, the news will be worth it.
As of 2:30AM on June 20, 2013 we’ve been noticing severely limited connectivity between our dedicated and cloud infrastructure. This is causing a majority of our websites to be inaccessible. We’re working with Rackspace to figure out what the issue is and how to fix it.
We currently believe this is a routine maintenance at Rackspace gone awry.
Update June 20, 2013 4:10 AM CST: We’re working with Rackspace to get 95% of our sites back online. We’re hoping to have 100% restoration by 6:00AM CST.
We’re removing a plugin that is known to put malware onto our customers sites off our systems. This will be in effect until the plugin has been re-instated at WordPress.org. Please see this blog post by Sucuri for more details on what this plugin does.
In our ongoing efforts to give you the best WordPress Hosting on the planet, we need to make some system wide upgrades to our infrastructure. These upgrades will be happening on Sunday morning at 12:30AM CST, and will last 2 hours, till 2:30AM.
During this maintenance window, all websites will show a generic message letting you and your visitors know that the website is down for maintenance. We’re sorry for the downtime, but this is absolutely necessary, to keep up with our growth, and to continue to serve you in 2013.
For the geeks: We’re upgrading our NAS again, adding drives that are much faster, which should result in “Zippier” websites.
Thank you for your patience. The upgrade has gone smoothly, and all systems are up and running. We’ve gone through an internal check list.
There is a very small chance that we missed something, if something is not working for you, please open a ticket, and we’ll look into it immediately.
This is just a reminder, we will be conducting a major system upgrade in 5 hours. All systems will go offline.
The maintenance has been scheduled for 0000 CST on Friday February 22nd 2013.
We’re experiencing a major system outage due to human error at Rackspace. We’re working to fix this as soon as possible.
Just wanted to let you know that we need to take our systems off line for one hour on Friday, February 22nd at midnight CST. The nature of this maintenance is complicated, as it puts the finishing touches on the upgrades that have been under way for the past 8 months. Unfortunately, this means connectivity to your website will be affected.
All websites will be unavailable during this time period. We suggest you suppress your monitors during this time, as there will be nothing we will be able to do about it.
Connectivity will be restored by 1:30AM CST or 0130 CST hours at the latest.