UPDATE 1:00 AM CST: AT THIS TIME, WE HAVE CONCLUDED THE EMERGENCY MAINTENANCE, SITES SHOULD BE FUNCTIONAL GOING FORWARD, AS WELL AS DEPLOYMENTS OF NEW SITES. CLONING IS STILL NON-FUNCTIONAL AT THIS POINT. IF YOU NEED A SITE CLONED, PLEASE SUBMIT A TICKET VIA YOUR MY.PRESSABLE.COM CONTROL PANEL, AND WE CAN CLONE IT MANUALLY FOR YOU. 

UPDATE 12:30 am CST: We are continuing to work with our partner to complete this emergency maintenance. While we believe that the portion of this that would cause sites to not function is over, it will not be out of the ordinary to see sites go down in the next 30-45 minutes for a short period of time. We will continue to deliver updates here as we look to finish the maintenance. 

Over the past week we’ve been working with our partners to address an issue preventing new infrastructure from coming online inside our Chicago (ORD) Network. While this issue has not been impactful to customer facing sites, it has created issues while we work to expand capacity and grow our systems. Unfortunately, we’re unable to move forward with correcting these issues without temporarily suspending network services.

MAINTENANCE TIMELINE

At approximately 11:30pm CST on April 11, 2015 we’ll begin working with our partners to bring services offline. This involves a reorder and reboot of our network edge devices to correct the issues identified. By 12:30am CST on April 12, 2015 maintenance on our network edge devices will be completed and services will be restored.

WHAT DOES THIS MEAN?

During the maintenance all sites located in our Chicago datacenter will be offline. While we only expect the downtime period to be 15 minutes, the maintenance is scheduled for 1 hour.

Sites will return several different types of errors ranging from 504 timeouts and 503 service unavailable messages. Once network maintenance is completed there may also be a period of 502 errors while we bring our infrastructure back online.

HOW CAN I TELL IF I’LL BE IMPACTED?

If your site is located in our Chicago datacenter you’ll be impacted by this maintenance. There are two easy ways to tell if your site is located here. First you can check if your site is in one of the following clusters:

• Galaxy01
• Thor
• Bode
• Hydra
• Ursa

You can also very simply tell the datacenter by checking your SFTP hostname. If your SFTP hostname is:

• sftp.rax.ord.openhostingservice.com

I HAVE MORE QUESTIONS!

If you have more questions, or are concerned about this maintenance, please do not hesitate to contact our helpdesk. You can do this by submitting a ticket from the https://my.pressable.com control panel, or emailing help@pressable.com.

Our sincerest apologies for the short notice on this maintenance. Our team and partners worked tirelessly to prevent a downtime like this, but ultimately it wasn’t possible.