We’ve resolved the database issue. Everything is functioning once again. 

We’re experiencing a major issue with our database cluster. Sites are down, we’re working on the issue. 

Our customer control panel is currently down for maintenance, we’re working to fix it. All sites are functional, the only thing that’s not going to work right now is the ability to add a new site. 

We had an issue with our storage area network (SAN), this has been fixed, and everything is functioning again. 

If you’re still seeing an issue, please let us know. 

As of 10:54 PM on December 6, 2012. 

We are currently experiencing an issue causing some sites to be down. We are working with RackSpace to resolve this as quickly as possible.

If you have any questions, please email help@zippykid.com 

We’re aware of a minor issue with our classic environment database cluster. We’re looking into the database connection issues that are affecting approximately 100 sites. 

We will be closed on Thursday, November 22nd in observance of the Thanksgiving holiday. If you are experiencing an outage or downtime please email our help desk (help@zippykid.com) with the subject line: Thanksgiving Emergency. We will respond to downtimes and will be monitoring our servers throughout the day. Non-critical issues will be answered on Friday, November 23rd.

We’ve noticed some major hardware issues on cluster 12, which is affecting around 100 websites. We’re working to fix this as fast as we can. We experienced this issue while doing prep work for the migration of this cluster to our TNG system. The transfer of this system to TNG is 95%, so we’ll be working to restore the sites onto the TNG platform by 7am CDT. Sorry for the issues, once this cluster is back, it’ll be much faster than before. 

We’re currently experiencing an issue with the database cluster that is impacting site availability. We’re working with Rackspace to isolate and address the issue.

We’ll provide an update to the outage as we learn more. If you have any questions, please email help@zippykid.com.

A load balancer on server 17 went out early this morning as a part of an outage in one of Rackspace’s cloud load balancer clusters.

UPDATE 12:10PM: The load balancer for server 17 is still down at the moment and we are working with rackspace to have service restored as quicky as possible

UPDATE 1:31PM: We are in the process of moving all sites on this server to our next generation architecture. Once this move is completed, sites will begin coming back up.