From 5am to 11am UTC ( 12:00am to 6:00am CST ) Wednesday, May 9th non-service impacting network maintenance will occur by our upstream provider. This maintenance provides Pressable with a fully redundant network. And completes the maintenance our upstream vendor will be performing as result of our recent connection failure.
We do not forecast our vendor to require the entire window of time, and we do not anticipate any service interruption or impact to your sites. We will update this post witch additional details once the maintenance is complete.
5/10 5:23 UTC: Pressable has received word from the upstream provider the maintenance was complete at Wednesday, May 9th at 10:18 UTC without any service interruption. Pressable’s network now has fully redundant network connectivity.
Last Wednesday, April 18th, Pressable experienced an outage from an accidental fiber cut in our upstream provider’s connectivity. Over the past week we’ve worked with our upstream provider, as well as our engineering team, to ensure future outages don’t happen again.
We have evaluated and inspected the redundant fiber connectivity to our data center. During this process we confirmed the following important factors. First, the upstream provider had an undocumented and isolated area or fiber without redundancy. The outage occurred when the fiber in this area was accidentally cut.
Secondly, there is now 99.07% redundancy for the remaining connectivity. This provides confidence in our facility serving the uptime and availability you’ve come to expect from Pressable.
We are working as quickly as possible to get the final < 1% of our network fully redundant in the weeks ahead and will continue to update our valued customers as progress is made. In the meantime, if you have any questions feel free to reach out to me directly by emailing Jay@Pressable.com .