We’re happy to report that all systems are back online and operational. We will be coming forth with a detailed explanation of what happened in the coming days, but this is what we can share so far.

1. This was a coordinated attack on our systems.
2. This attack used a modified version of the “Slow-Loris” attack against our platform.
3. Due to the sophistication of this particular attack, it went undetected by the network security team at our provider Rackspace.  It made it look like our infrastructure was being overloaded, when it was not.
4. We identified this was an attack at 1:00AM on January 24th 2015, by 5:30AM, we had a solution in place that was blocking the majority of the attacks, this is when some customers on “Bode” started noticing their websites working again.

As of 1:30PM January 24th 2015, we have the majority of the attacks blocked, and have pushed the rules to block these attacks throughout our infrastructure.

We are working as fast we can to answer tickets specific to your site, and will keep you posted.

Currently, our systems are reporting at 100%, any issues you may be experiencing now are not related to this outage, and we encourage you to create a  support ticket so we can help you.

Once again, we’re very sorry for this to have happened, we’re working to find out why we were targeted and by whom, but more importantly, we’re working to ensure we are protected against this in the future.

Credits/Refunds/Recompense?..

We will be reaching out to all of our customers who were affected, sometime next week to make this right.  At this current moment, we have some ideas, but our focus is currently on stability and prevention.